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Clothes Store sent a manager to visit the L.L.Bean warehouse to determine how the warehouse employees are able to pick and package merchandise three times as fast as Clothes Store's workers. By comparing the work performed by the warehouses' workers with the retailer's employees, Clothes Store was able to improve its own operation. Clothes Store engaged in


A) capacity planning.
B) product rejuvenation.
C) benchmarking.
D) product renewal.

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Victor Boudolf has developed a new product called The Insider. It offers fans attending baseball games instant replays from various camera angles so they can see if their favorite player was really out. Boudolf is hoping he can sell The Insider to venue owners who can rent them to fans attending a baseball game for $20. Since this product is in the introductory stage of its product life cycle, Boudolf's primary marketing objective should be to


A) build sales and market share for the product.
B) limit costs and persuasion strategies to highlight product.
C) establish a market for the product.
D) defend the brand's share of market.

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Which of the following does not pertain to the marketing dimension of a product?


A) Price
B) Promotion strategy
C) Channels of distribution
D) Packaging

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Why does a beer manufacturer like Heileman Distilleries produce Old Style, Colt 45, Lone Star, Rainier and Samuel Adams brand beers?


A) To minimize the importance of brand equity.
B) To enjoy the benefits associated with franchise extension.
C) To create a competitive advantage that is not easily imitated.
D) To target specific market segments more efficiently.

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A standard 12-pack carton of soft drinks cannot fit conveniently on the standard-size refrigerator shelf, nor can drinks be efficiently dispensed from the carton. In 2002, Coca-Cola introduced a new design it calls the refrigerator pack. The refrigerator pack is designed to fit easily on a standard refrigerator shelf and dispense one can at a time. With its new refrigerator pack, Coke is


A) implementing a private branding strategy.
B) using packaging as a part of its product differentiation strategy.
C) using a brand extension strategy for market development.
D) implementing a consolidation strategy.

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Brand equity is


A) the set of assets or liabilities linked to the brand that add or subtract value.
B) not the culmination of the consumer's assessment of the product.
C) the extension of an existing brand that can lead to additional profits.
D) not dependent upon the results of the marketplace's relationship with a brand.

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The physical entity that is offered to the buyer is known as a(n)


A) extended product.
B) value product.
C) tangible product.
D) generic product.

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As Alan strolled through a shopping center, he tried to apply what he had learnt in a marketing class to what he saw at the mall. Which of Alan's interpretations do you believe to be most accurate?


A) The Tie Shop, which only sells ties, would have a wide product mix.
B) The Dollar Tree, which sells everything from baby rattles and potting soil to contact lens cleaning solution, would have a narrow product mix and a deep assortment.
C) The Christian Superstore, which sells hundreds of self-help books, novels, and music with a religious theme, has a narrow and deep product mix.
D) Louie's Bakery, which sells thirty-six different kinds of muffins, would have a deep product mix.

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Identify the correct statement about organizational products.


A) No middlemen are involved in the typically short channel for operating supplies.
B) Price competition is important when selling or buying raw material.
C) Brand preference is generally high when purchasing fabricating parts or materials.
D) Advance buying contracts are commonly used when purchasing accessory equipment.

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Products that are purchased by business firms for the purpose of producing other goods or services for running a business are called


A) convenience goods.
B) organizational goods.
C) specialty goods.
D) shopping goods.

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_____ goods are purchased frequently with minimum effort.


A) Convenience
B) Specialty
C) Shopping
D) Organizational

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Convenience goods, shopping goods, and specialty goods are the three classes of


A) agricultural goods.
B) raw materials.
C) organizational goods.
D) consumer goods.

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Which of the following statements regarding organizational goods is true?


A) Organizational goods are usually purchased as an end in themselves.
B) The channels of distribution for these goods are longer than those for consumer goods.
C) Organizational goods include anything that businesses need for their day-to-day operation.
D) A primary purchasing motive for organizational goods is convenience.

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This is the culmination of the consumer's assessment of the product, the company that manufactures and markets the product, and all other variables that impact on the product between manufacture and consumer consumption.


A) Quality
B) Brand equity
C) Value
D) Cash flow

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Identify the incorrect statement.


A) Organizational products along with consumer products can also possess brand equity.
B) Brand quality is viewed as the set of assets or liabilities linked to the brand that add or subtract value.
C) Successful extensions of an existing brand can lead to additional loyalty and associated profits.
D) Brand equity is determined by the company that manufactures and markets the product along with other variables.

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What does it mean when you say the market for desktop computers is horizontal?


A) Market for desktop computers is deep, in that a large percentage of the producers in the market use the product.
B) Desktop computer market is narrow, because customers are restricted to a few industries.
C) The desktop computers market has numerous middlemen.
D) Desktop computers are purchased by all types of firms in many different industries.

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Identify the correct statement regarding the classes of consumer goods.


A) Packaging is extremely important for specialty goods.
B) Length of the channel is typically long for specialty goods.
C) Brand name is more important than store name for shopping goods.
D) Convenience goods have a high stock turnover rate.

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One of the elements of product strategy is an audit of a firm's actual and potential resources. The audit examines all of the following, except


A) patents and licenses.
B) engineering and technical skills.
C) plant and equipment.
D) complementary goods.

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Which of the following statement about brand equity is true?


A) Brand equity is what the customer gets in exchange for what the customer gives.
B) Organizational products cannot have brand equity.
C) Brand equity is not impacted by advertising.
D) Brand equity is determined by the consumer.

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When a corporate name is attached to a product to enter into an entirely new market segment, for example, Honda lawnmower and Toyota Lexus, it would be an example of a


A) multibranding strategy.
B) franchise extension.
C) dual branding strategy.
D) line extension.

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