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People in the finance and the human resources departments traditionally operate at what organizational level?


A) corporate level
B) top management level
C) strategic business unit level
D) functional level
E) stakeholder level

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  -The railroad photo above shows a train hauling cargo.What  business  did rail executives believe they were in during mid-20<sup>th</sup> century? What business is a railroad firm really in? Why? -The railroad photo above shows a train hauling cargo.What "business" did rail executives believe they were in during mid-20th century? What business is a railroad firm really in? Why?

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In his famous "Marketing Myopia" article...

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In terms of an organization's business,railroads may have lost market share in the 20th century because they


A) had less flexible routes than trucking.
B) defined their business too narrowly.
C) defined their business too broadly.
D) priced their services too high.
E) were simply an outmoded form of transportation.

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The BCG has given specific names and descriptions to the four resulting quadrants in its growth-share matrix based on the amount of cash they generate for or require from the organization."Stars" are SBUs that are classified as having


A) high market growth rates and high relative market shares.
B) low market growth rates but high relative market shares.
C) low market growth rates and low relative market shares.
D) high market growth rates but low relative market shares.
E) medium market growth rates and medium relative market shares.

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A key role of the marketing department is to "look outward." This is accomplished by


A) allocating financial resources across strategic business units.
B) communicating the vision of the marketing department forcefully enough to be incorporated into the overall mission of the company.
C) forming cross-functional teams to help solve the organization's marketing problems.
D) implement new accounting methods passed by Congress.
E) listening to customers,developing and producing offerings,and implementing marketing program activities.

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Define "marketing dashboard" and "marketing metric" and explain how these terms are related.

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A marketing dashboard is the visual comp...

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A subsidiary,division,or unit of an organization that markets a set of related offerings to a clearly defined group of customers is referred to as a


A) strategic business unit.
B) strategic industry level.
C) private corporation.
D) product grouping.
E) marketing department.

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Introducing its Champion heart pacemaker at medical conventions across Asia to demonstrate its many beneficial features is an example of Medtronic's


A) market segmentation and targeting strategy
B) price strategy
C) place strategy
D) promotion strategy
E) product/service strategy

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One of the most recognized approaches to business portfolio analysis is the Boston Consulting Group's growth-share matrix.Describe this tool and the four quadrants of the matrix.

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The BCG business portfolio analysis requ...

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Organizational strategies vary in two ways,depending on


A) (1) the strategy's level in the organization and (2) the offerings an organization provides to its customers.
B) (1) the corporate level and (2) the SBU level in the organization.
C) whether an offering is (1) a product) or (2) a service.
D) whether they are (1) mission statements or (2) core values.
E) (1) the organizational culture and (2) its core values.

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An organization's special capabilities,including skills,technology,and resources that distinguish it from other organizations and provide customer value is (are) referred to as


A) a marketing edge.
B) a sustainable advantage.
C) core values.
D) points of similarity.
E) competencies.

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Jude Medical makes cardiovascular medical devices,including the world's most widely used mechanical heart valve.Its products include tissue heart valves,pacemakers,and implantable cardiovascular defibrillators.St.Jude's innovation in cardiac devices helps it outperform rivals,and thus provides it with


A) a competitive advantage.
B) core values.
C) a core benefit proposition.
D) a marketing edge.
E) a viable mission.

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__________ applies innovative approaches to organize,create,and manage a venture to solve the practical needs of society and is usually structured as a nonprofit organization.


A) Corporate welfare
B) A social entrepreneur
C) Sustainable development
D) Cause marketing
E) Societal capitalism

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Several years ago,Black & Decker purchased General Electric's small appliances product line.Black & Decker purchased the line because it needed the cash generated from a product line that had a dominant market share in the slow-growth small appliance industry.GE's small appliances product line is most likely a __________ for Black & Decker.


A) dog
B) cash cow
C) question mark
D) star
E) hedgehog

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Which of the following statements would most likely be heard at the functional level of an organization?


A) "We need to divest our Canadian operations that are performing poorly."
B) "How large a budget can we allot to the marketing department?"
C) "We plan to buy implement a Facebook advertising initiative within 90 days."
D) "We should hire the most culturally diverse cross-functional team possible in order to generate the best new-product ideas."
E) "What are the projected sales figures for the next five years?"

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The clear,broad,underlying industry or market sector of an organization's offerings is referred to as its __________.


A) business
B) commerce
C) marketing
D) competitive set
E) product grouping

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The level at which managers set a more specific strategic direction for their businesses to exploit value-creating opportunities is referred to as the


A) marketing department level.
B) strategic business unit level.
C) corporate level.
D) functional level.
E) board of directors level.

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A marketing strategy is the means by which a marketing goal is to be achieved.The two factors that usually characterize a marketing strategy are


A) specific organizational goals and objectives.
B) a detailed marketing plan and a marketing budget.
C) marketing strategies and marketing tactics.
D) a specified target market and a marketing program to reach it.
E) marketing programs and marketing dashboards to track them.

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An action item list refers to an aid to implement a marketing plan that consists of four columns: (1) __________; (2) the person responsible for completing the task; (3) the date to finish the task; and (4) what is to be delivered.


A) the task
B) the budget
C) the product or service
D) the points of difference
E) the promotional message

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In the 20th century,railroads may have let airlines,barges,pipelines,and trucks take business away from them because their strategies were developed only for the railroad business,rather than a broader definition of the __________ business.


A) transportation
B) transcontinental shipping
C) passenger travel
D) product delivery
E) bulk cargo

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