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Spam is unsolicited, unwanted commercial e-mail messages that clog up users' e-mailboxes.

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________ are online journals where people post their thoughts, usually on a narrowly defined topic.


A) Social networks
B) Blogs
C) Forums
D) Search engines
E) Web directories

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Online marketing includes marketing via the Internet using company Web sites, e-mail marketing, blogs, and ________.


A) direct mail brochures
B) live demonstrations
C) samples
D) online video
E) focus groups

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Marketers publicize inbound toll-free numbers to consumers in television and print ads, direct mail, and catalogs. The benefit to sellers is that it presents an opportunity for consumers to order products and for the seller to build the relationship. A benefit to consumers is ________.


A) increased convenience
B) increased telemarketing calls
C) decreased telemarketing calls
D) 24/7 availability of support
E) a discounted price on the product

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Donello Equipment hosts infomercials on television and at the same time allows its viewers to interact with its advertisements. Viewers can request more details and order via their Internet-ready smart televisions. Which of the following forms of marketing is evident here?


A) catalog marketing
B) telemarketing
C) interactive television
D) podcast marketing
E) kiosk marketing

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Which of the following is a major form of direct-response television marketing?


A) telemarketing
B) interactive TV
C) social media
D) digital catalog
E) podcast

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________ are communities over the Internet where people congregate, socialize, and exchange views and information.


A) Corporate Web sites
B) Interactive television
C) Digital catalogs
D) Online social networks
E) Content sponsorships

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Identify the traditional direct marketing tools and differentiate them from the digital direct marketing tools. What is their importance?

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Traditional direct marketing tools inclu...

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Consumers' names and additional information likely become part of ________ whenever they enter a sweepstakes, apply for a credit card, visit a Web site, or send a tweet.


A) other consumers' contact lists
B) telemarketers' lists
C) their computer's cookie history
D) a company's database
E) the FTC's surveys regarding online privacy

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Mobile marketing is used to enrich the brand experience, stimulate immediate buying, or ________.


A) decrease advertising costs
B) help friends contact friends
C) make shopping easier
D) create new customer relationships
E) find new suppliers

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Kiosk marketing features marketing messages and promotions delivered to on-the-go consumers through their mobile devices.

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Identify the major advantage of the following traditional forms of direct marketing: telephone, direct mail, catalog, direct-response television, and kiosk.

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Telephone marketing provides purchasing ...

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Neal Murphy sells his company's unique products on television programs. He hosts a 30-minute show in which he demonstrates and explains the advantages of the product. At the end of the show, a toll-free number is displayed on the screen that can be used by viewers to place their orders for the product. Which of the following forms of advertising is evident here?


A) direct-response television advertising
B) telemarketing
C) interactive television marketing
D) podcast marketing
E) kiosk marketing

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Even large companies use infomercials for all the following reasons EXCEPT to ________.


A) recruit members
B) refer customers to retailers
C) attract buyers to online, mobile, and social media sites
D) introduce new advertising campaigns
E) sell their products

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Online-only companies are more successful than omni-channel marketing companies.

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Online companies include all of the following EXCEPT ________.


A) content sites
B) online social media
C) search engines and portals
D) transaction sites
E) brick-and-mortar

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________ involves sending an offer, announcement, reminder, or other item to a person at a particular address.


A) Kiosk marketing
B) Online marketing
C) Ambush marketing
D) Direct-mail marketing
E) Telemarketing

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A marketing Web site interacts with consumers to move them closer to a direct purchase or other marketing outcome.

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