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First, draft a senior team. A key role of top managers is mentoring and developing those who work for them. Second, cross train managers. Very often, top managers see their role as arbitrating complaints and disputes among middle managers. Not only does this encourage cross-functional decision-making, but it also reduces the work load of senior managers. Next, increase flexibility. One of the key responsibilities of middle managers is to coach and guide those who report to them. Fourth, help managers learn to communicate. Middle managers also need to learn to effectively communicate with their peers. When difficult issues arise, using face-to-face or phone discussions over e-mails can quickly escalate. Fifth, invest early in employees. This is especially important to companies during the growth phase, where there is an expectation that the management team will grow in the near future.
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A) Contingency plans
B) Operational plans
C) Crisis management plans
D) Tactical plans
E) Cultural flexibility plans
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A) Financial
B) Information
C) Human resource
D) Marketing
E) Operations
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A) Organizational analysis
B) Governmental analysis
C) Environmental analysis
D) Functional analysis
E) Financial analysis
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A) What external changes present interesting possibilities?
B) What aspect of the organization's vision can be altered?
C) What necessary skills do the organization's employees currently lack?
D) What does the organization offer that makes it stand out from other organizations?
E) What external economic forces can affect the organization's bottom line?
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D
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A) Human relations skills
B) Technical skills
C) Accounting skills
D) Conceptual skills
E) Marketing skills
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A) First-line managers
B) Top managers
C) Middle managers
D) Power brokers
E) Stockholders
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A) Long-term
B) Intermediate
C) Short-term
D) Strategic
E) Tactical
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A) What external changes present interesting possibilities?
B) What aspect of the organization's vision can be altered?
C) What necessary skills do the organization's employees currently lack?
D) What does the organization offer that makes it stand out from other organizations?
E) What external economic forces can affect the organization's bottom line?
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A) First-line managers
B) Top managers
C) Middle managers
D) Marketing managers
E) Financial managers
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A) Quality standards
B) Crisis management strategies
C) Contingency plans
D) Operational plans
E) Cultural norms
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A) It can direct employees' efforts toward goals.
B) It is usually determined by outside forces.
C) It cannot be changed.
D) It is easy to change.
E) It rarely affects newcomers in an organization.
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A) Operations managers
B) Production managers
C) Top managers
D) Middle managers
E) First-line managers
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The basic steps are to gather facts, ide...View Answer
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A) Human relations skills
B) Decision-making skills
C) Conceptual skills
D) Production skills
E) Technical skills
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A) Guiding and motivating employees to meet organizational objectives
B) Discussing how best to arrange an organization's resources into a coherent structure
C) Scanning the business environment for threats and opportunities
D) Determining what an organization needs to do and how best to get it done
E) Monitoring a firm's performance to make sure that it is meeting its goals
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A goal is an objective that a business hopes and plans to achieve. A strategy is a broad set of organizational plans for implementing the decisions made for achieving organizational goals. A strategy entails the goals that a company sets out to achieve. Therefore, the strategy constitutes the way that the goals can be realized.
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A) Government regulation of the organization's services
B) Highly unionized workers in the organization's industry
C) New competitors
D) Stronger demand for the organization's services
E) Economy fluctuations
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