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Exam 8: Management and Leadership

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Question 61

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SWOT analysis focuses only on the internal activities of the firm,while other analytical tools are used to review the external environment in which the firm operates.

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Question 62

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Managers in many of today's high-tech firms realize that workers often know much more about technology than they do.

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Question 63

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What is the main purpose of an organization chart?

Pro Tech,Inc.is a successful producer of home security systems.As Pro Tech has grown,it has entered into several partnerships and joint ventures with other firms,and has worked hard to develop strong relationships with its suppliers and the distributors of its systems.In order for Pro Tech to effectively serve its customers,its managers must:

Most of a top manager's time is devoted to conceptual and human relations tasks.

Decision-making occurs in all management functions.

If managers do a good job planning and organizing,there shouldn't be a need for them to be involved with controlling.

Which of the following statements about leadership styles is most accurate?

People who are good leaders also are almost always good managers.

The reality of contingency planning is that,

When setting standards used in controlling,it is better to simply state general goals such as "better quality" or "higher levels of consumer satisfaction" than it is to spend a lot of time and effort developing more specific standards.

What is empowerment? How has the movement toward empowerment changed the role of the manager?

In order for standards to be useful in the controlling process,they must have certain characteristics.One of these characteristics is that they must be:

Management is the art of getting things done through organizational resources.

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Describe three different leadership styles and give an example of a situation in which each style could be most used effectively.

Gordon has just been promoted to a position as a first-line manager.At this level of management,he will have to use human relations and conceptual skills as well as technical skills.

As a manager,Bob believes in empowerment and strives to provide all workers with easy access to the information they need to make good decisions.Bob's views suggest that he would place a great deal of emphasis on knowledge management.

General and divisional managers,plant managers,and deans and department heads at colleges all are positions that usually are classified as:

Rita is a manager of a medium-sized service company.She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers.Rita's efforts are part of the organizing function of management.