Question 1

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification.

Accepted Answer

A)   tagged
B)   linked
C)   tupled
D)   referenced

Question 2

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

Accepted Answer

A)   wikis
B)   CAD
C)   document management
D)   LMS

Question 3

Expertise and experience of organizational members that has not been formally documented best describes

Accepted Answer

A)   wisdom.
B)   information.
C)   data.
D)   tacit knowledge.

Question 4

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

Accepted Answer

A)   investment workstation.
B)   organizational learning system.
C)   employee enrichment system.
D)   learning management system.

Question 5

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

Accepted Answer

A) True 
 B)False

Question 6

Structured knowledge is explicit knowledge that exists in informal documents.

Accepted Answer

A) True 
 B)False

Question 7

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Accepted Answer

Student answers will vary. The ability to store structured documents, such as plans, blueprints; collaboration tools, the ability to reference up-to-date local or national building codes, a system for storing case studies, best practices, and corporate standards. Also of importance is a knowledge work system or CAD to aid in engineering and design.

Question 8

Identify the three major types of knowledge management systems. Provide two examples of each.

Accepted Answer

The major types of knowledge management systems are enterprise knowledge management systems, knowledge work systems, and intelligent techniques.
Enterprise knowledge management systems include: enterprise content management systems, digital asset management systems, learning management systems, and knowledge networks. Knowledge work systems include: computer-aided design systems, virtual reality systems, and financial investment workstations. Intelligent techniques include: data mining, expert systems, case-based reasoning, fuzzy logic, neural networks, genetic algorithms, hybrid AI systems, and intelligent agents.

Question 9

Which of the following does not describe the dimensions of knowledge in a firm?

Accepted Answer

A)   It is contextual and applicable only in relevant situations.
B)   It is intangible.
C)   It is subject to the laws of diminishing returns.
D)   It is a cognitive event involving mental models.

Question 10

Expert systems are expensive and time consuming to maintain because

Accepted Answer

A)   their rule base is so complex.
B)   they rely on equipment that becomes outdated.
C)   their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.
D)   only the person who created the system knows exactly how it works, and may not be available when changes are needed.

Question 11

Backward chaining is

Accepted Answer

A)   a strategy for searching the rule base in an expert system that begins with information entered by the user.
B)   the programming environment of an expert system.
C)   a method of organizing expert system knowledge into chunks.
D)   a strategy for searching the rule base in an expert system that begins with a hypothesis.

Question 12

3D printing today is used to create small objects such as hip replacements.

Accepted Answer

A) True 
 B)False  True

Question 13

Expert systems

Accepted Answer

A)   solve problems too difficult for human experts.
B)   are based on DO WHILE rules.
C)   work in very limited domains.
D)   share characteristics with mainframe computing.

Question 14

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

Accepted Answer

A)   CAD systems.
B)   virtual reality systems.
C)   fuzzy logic systems.
D)   intelligent agents.

Question 15

Expert systems are the primary tools used for knowledge discovery.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements best describes the relationship between collaboration and knowledge management?

Accepted Answer

A)   Without knowledge, collaboration is difficult.
B)   Knowledge doesn't exist without collaboration.
C)   Knowledge is useful only when shared with others.
D)   As knowledge increases, so does collaboration.

Question 17

The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ________ percent.

Accepted Answer

A)   25
B)   45
C)   65
D)   85

Question 18

Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semistructured and unstructured information.

Accepted Answer

A) True 
 B)False

Question 19

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is

Accepted Answer

A)   expert system.
B)   neural network.
C)   case-based reasoning.
D)   fuzzy logic.

Question 20

Which of the following is not a typical component or capability of an enterprise-wide knowledge management system?

Accepted Answer

A)   collaboration tools
B)   KWS
C)   document management
D)   LMS

Exam 11: Managing Knowledge

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification.

Correct Answer
verified

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

Correct Answer
verified

Expertise and experience of organizational members that has not been formally documented best describes

Correct Answer
verified

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

Correct Answer
verified

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

Correct Answer
verified

Structured knowledge is explicit knowledge that exists in informal documents.

Correct Answer
verified

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Identify the three major types of knowledge management systems. Provide two examples of each.

Which of the following does not describe the dimensions of knowledge in a firm?

Correct Answer
verified

Expert systems are expensive and time consuming to maintain because

Correct Answer
verified

Backward chaining is

Correct Answer
verified

3D printing today is used to create small objects such as hip replacements.

Correct Answer
verified
True

Expert systems

Correct Answer
verified

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

Correct Answer
verified

Expert systems are the primary tools used for knowledge discovery.

Correct Answer
verified

Which of the following statements best describes the relationship between collaboration and knowledge management?

Correct Answer
verified

The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ________ percent.

Correct Answer
verified

Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semistructured and unstructured information.

Correct Answer
verified

Correct Answer
verified

Which of the following is not a typical component or capability of an enterprise-wide knowledge management system?

Correct Answer
verified

Exam 11: Managing Knowledge

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification.

Correct AnswerverifiedShow Answer

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

Correct AnswerverifiedShow Answer

Expertise and experience of organizational members that has not been formally documented best describes

Correct AnswerverifiedShow Answer

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

Correct AnswerverifiedShow Answer

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

Correct AnswerverifiedShow Answer

Structured knowledge is explicit knowledge that exists in informal documents.

Correct AnswerverifiedShow Answer

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Identify the three major types of knowledge management systems. Provide two examples of each.

Which of the following does not describe the dimensions of knowledge in a firm?

Correct AnswerverifiedShow Answer

Expert systems are expensive and time consuming to maintain because

Correct AnswerverifiedShow Answer

Backward chaining is

Correct AnswerverifiedShow Answer

3D printing today is used to create small objects such as hip replacements.

Correct AnswerverifiedTrue

Expert systems

Correct AnswerverifiedShow Answer

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

Correct AnswerverifiedShow Answer

Expert systems are the primary tools used for knowledge discovery.

Correct AnswerverifiedShow Answer

Which of the following statements best describes the relationship between collaboration and knowledge management?

Correct AnswerverifiedShow Answer

The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ________ percent.

Correct AnswerverifiedShow Answer

Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semistructured and unstructured information.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is not a typical component or capability of an enterprise-wide knowledge management system?

Correct AnswerverifiedShow Answer

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True

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Correct Answer
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Correct Answer
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