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Knowledge of the audience doesn't matter and neither does their level of knowledge or familiarity with the subject.

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It is important for members of the project team to know the revision and changes to a document.This can be communicated by


A) keeping a detailed list of revisions
B) updating the file with a revision number in the title and file name, date, and summary of revisions.
C) sending an email with the document titled with the project name stating what was changed.
D) casually agreeing to making the change and then sending the file to the person that requested the change.

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Prepare visual aids or handouts prior to the project team meeting.

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A ____ is a collaboration tool that can provide a central repository for project information and can capture the efforts of team members into a managed content environment.


A) groupware
B) document management system
C) group decision support system
D) collaborative web workspace

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Before a meeting is called, it is important to


A) designate a note-taker.
B) determine if the meeting is really necessary.
C) review the purpose and the agenda.
D) summarize the meeting results.

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For any external resources that are used on the project, such as subcontractors, consultants, or vendors, the ____ will define requirements regarding documentation, approvals required, and distribution and include such requirements in subcontracts or purchase orders.


A) customer
B) project organization
C) project manager
D) project team

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Often the project manager or members of the project team are called on to give a formal presentation.

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Written communication should be used mostly to inform, confirm, and request.

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A preliminary ____ when the contractor has completed the initial conceptual specifications, drawings, or flowcharts.The purpose of this preliminary design review meeting is to get the customer's agreement.


A) project status review meetings
B) problem-solving meetings
C) design review meetings
D) post-project evaluation meetings

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At the end of the meeting, the meeting attendees should evaluate the meeting process.

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Project reports should be:


A) concise
B) lengthy
C) in bullet form.
D) voluminous

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Find a meeting room and select visual aids as the meeting is about to start.

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All of the following are barriers to effective listening except


A) pretending to listen.
B) patience.
C) bias and closed-mindedness.
D) jumping to conclusions.

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The project manager should prepare visual aids and test them.

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Go into the meeting room when it's empty or not in use and get a feel for the surroundings.

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Half of making communication effective is


A) listening.
B) responding.
C) understanding.
D) talking.

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Making an outline of the presentation is optional.

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Written reports, like verbal communication, leave an impression, positive or negative, with the audience.

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The primary purposes of a ____ meeting are to inform, to identify problems, and to identify action items.


A) status review
B) problem-solving
C) technical design review
D) communications flow

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Activity or busyness is the same as progress and accomplishment.

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