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Whenever a customer requests changes, the project manager should


A) do a quick estimate and say if the change is ok or not.
B) have the appropriate project team members estimate the effects on the project cost and schedule.
C) stop the project's progress.
D) ignore the request and deliver the product promised.

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There ____ to develop the skills necessary to be an effective project manager.


A) are various ways
B) are limited ways
C) is only one way
D) are no ways

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Project managers tend to be pessimistic and negative.

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The project manager must create an atmosphere that fosters timely and open communication with a fear of reprisal.

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____ may be: initiated by the customer, initiated by the project team, caused by unanticipated occurrences during the performance of the project, or required by the users of the project results.


A) Reports
B) Changes
C) Project planning
D) Project scope documentation

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Describe at least three potential subjects of negotiations in which a project manager would participate for a project.

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Answers could include: contract terms an...

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____ involves selecting the project team members who are best qualified to perform each task and then empowering them to do it.


A) Consignment
B) Facilitation
C) Authorization
D) Delegation

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A project manager needs good interpersonal skills to


A) judge individuals when special circumstances arise.
B) learn about personal interests to be intrusive.
C) try to influence the thinking and actions of others.
D) create conflict among team members.

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A project manager needs good interpersonal skills to try to influence the thinking and actions of others.

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The most important task for the project manager is the task of organizing and creating an environment in which the individuals work as individuals rather than a project team.

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Effective and frequent ____ is (are) crucial for project success.


A) communication
B) meetings
C) computer reports
D) software updates

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____ requires that the project manager be highly motivated and set a positive example for the project team.


A) Communication
B) Leadership
C) Interpersonal skills
D) Commitment

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It is the responsibility of the ____ to make sure that the customer is satisfied that the work scope is completed in a quality manner, within budget, and on time.


A) project manager
B) stakeholders
C) project team members
D) project authority

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When the project manager is ____, he or she considers not only the person's current capabilities, but also the person's potential.


A) planning
B) demanding
C) controlling
D) delegating

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In ____ the project, the project manager implements a project management information system designed to track actual progress and compare it with planned progress.


A) planning
B) scheduling
C) organizing
D) controlling

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Project managers should encourage a negative attitude on the part of the project team members and manipulate the team building process.

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Effective project management requires a ____ leadership style.


A) participative and consultative
B) hierarchical and directive
C) autocratic and consultative
D) directive and participative

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Good problem solving starts with the late identification of a problem or potential problem.

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Only the good news should be shared promptly.The bad news should be kept secret by the project manager.

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Project leadership involves


A) inspiring the people assigned to the project to work as a team.
B) telling people what to do and how to do it.
C) talking to the project team.
D) making decisions about the next actions.

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