Question 1

One of the most important concerns for guests in a hotel is

Accepted Answer

A)  security
B)  in -room movies
C)  cost of the room
D)  food and beverage

Question 2

Keying locks,guest and employee identification and ADA compliance falls under

Accepted Answer

A)  engineering
B)  front desk
C)  security and loss prevention
D)  housekeeping

Question 3

The front office,housekeeping,security and communications all fall under what department?

Accepted Answer

A)  Night auditor
B)  Comptroller division
C)  Concierge
D)  Rooms division

Question 4

List and describe the duties of the front office manager.

Accepted Answer

Review night audit,previous night occupa...

Question 5

Discuss the importance of keeping an accurate record of ADR and ROP.In what areas is this information used in the strategic planning of the hotel's operations?

Accepted Answer

Students should acknowledge that ADR is ...

Question 6

The more common name for a guests account is

Accepted Answer

A)  open ledger
B)  rewards account
C)  a file
D)  folio

Question 7

The Hotel Walker is a luxury downtown property that includes lush suites and a five star restaurant.The hotel has 750 rooms available with 680 of the rooms occupied.
What is the room occupancy percentage of Hotel Walker?

Accepted Answer

The answer of The Hotel Walker is a luxury downtown...

Question 8

Which system can track guest room phone charges?

Accepted Answer

A)  Telephone Charge System
B)  Call Accounting Systems
C)  Guest Calls Reporting
D)  Room Charges Reporting

Question 9

List the members of the executive committee of a large hotel.What is the purpose of this committee?

Accepted Answer

Directors of HR,F and B,rooms division,s...

Question 10

The housekeepers are expected to clean how many rooms per day in an average hotel?

Accepted Answer

A)  15 -18
B)  8 -12
C)  18 -24
D)  12 -18

Question 11

The basic functions of the front office include all of the following EXCEPT:

Accepted Answer

A)  reviewing previous nights ADR and occupancy
B)  maintaining sales and catering records
C)  staffing and scheduling
D)  reviewing arrivals and departures

Question 12

The ultimate responsibility and authority of running a hotel rests with

Accepted Answer

A)  the front office manager
B)  the general manager
C)  the regional vice president
D)  the executive committee

Question 13

Room occupancy percentage or ROP is

Accepted Answer

A)  total rooms available divided by number of rooms sold
B)  room cost divided by room sales
C)  total rooms occupied divided by total available rooms
D)  room revenue divided by number of rooms sold

Question 14

Discuss the concept of revenue management.Under what specific conditions can it be applied? Some critics of the concept argue that yield management is a form of legal discrimination.Do you agree or disagree? Justify your answer.

Accepted Answer

The idea of charging different prices fo...

Question 15

The area of a hotel most often described as the nerve center or hub of a hotel is the

Accepted Answer

A)  housekeeping
B)  night auditor
C)  front office
D)  banquets

Question 16

Make an argument that the night auditor and the housekeeper are the backbone of hotel operations.

Accepted Answer

The night auditor's role of billing and ...

Question 17

Guest folios are typically managed by

Accepted Answer

A)  hotel property management system
B)  the general manager
C)  sales department
D)  concierge

Question 18

The Hotel California has 642 rooms and 413 are occupied.The occupancy percentage is

Accepted Answer

A)  60%
B)  32%
C)  73%
D)  64%

Question 19

The executive committee of a hotel is

Accepted Answer

A)  the general manager and director of sales
B)  the general manager and executive housekeeper
C)  the top three executives in the hotel
D)  made up of key executives who head major departments

Question 20

List the steps in the guest cycle.Is one step more important than another? Why or why not?

Accepted Answer

No one step is more important than anoth...

Exam 3: Rooms Division

The area of a hotel most often described as the nerve center or hub of a hotel is the

Correct AnswerverifiedShow Answer

Make an argument that the night auditor and the housekeeper are the backbone of hotel operations.

Correct AnswerverifiedThe night auditor's role of billing and ...View AnswerShow Answer

List the members of the executive committee of a large hotel.What is the purpose of this committee?

Correct AnswerverifiedDirectors of HR,F and B,rooms division,s...View AnswerShow Answer

The more common name for a guests account is

Correct AnswerverifiedShow Answer

The ultimate responsibility and authority of running a hotel rests with

Correct AnswerverifiedShow Answer

The executive committee of a hotel is

Correct AnswerverifiedShow Answer

One of the most important concerns for guests in a hotel is

Correct AnswerverifiedShow Answer

Discuss the concept of revenue management.Under what specific conditions can it be applied? Some critics of the concept argue that yield management is a form of legal discrimination.Do you agree or disagree? Justify your answer.

Correct AnswerverifiedThe idea of charging different prices fo...View AnswerShow Answer

Guest folios are typically managed by

Correct AnswerverifiedShow Answer

The Hotel Walker is a luxury downtown property that includes lush suites and a five star restaurant.The hotel has 750 rooms available with 680 of the rooms occupied. What is the room occupancy percentage of Hotel Walker?

Correct AnswerverifiedShow Answer

The housekeepers are expected to clean how many rooms per day in an average hotel?

Correct AnswerverifiedShow Answer

Room occupancy percentage or ROP is

Correct AnswerverifiedShow Answer

The basic functions of the front office include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Which system can track guest room phone charges?

Correct AnswerverifiedShow Answer

List the steps in the guest cycle.Is one step more important than another? Why or why not?

Correct AnswerverifiedNo one step is more important than anoth...View AnswerShow Answer

Discuss the importance of keeping an accurate record of ADR and ROP.In what areas is this information used in the strategic planning of the hotel's operations?

Correct AnswerverifiedStudents should acknowledge that ADR is ...View AnswerShow Answer

Keying locks,guest and employee identification and ADA compliance falls under

Correct AnswerverifiedShow Answer

The Hotel California has 642 rooms and 413 are occupied.The occupancy percentage is

Correct AnswerverifiedShow Answer

The front office,housekeeping,security and communications all fall under what department?

Correct AnswerverifiedShow Answer

List and describe the duties of the front office manager.

Correct AnswerverifiedReview night audit,previous night occupa...View AnswerShow Answer

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The night auditor's role of billing and ...
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Correct Answer
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Directors of HR,F and B,rooms division,s...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
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The idea of charging different prices fo...
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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No one step is more important than anoth...
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Correct Answer
verified
Students should acknowledge that ADR is ...
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Review night audit,previous night occupa...
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