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Exam 9: Improving Communication Climates

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Question 1

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An expression of a sender's emotions that results from interpretation of sense data is a feeling statement.

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Question 2

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According to your textbook,stating your intentions is an important element of an assertive message.

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Which of the following describes the communication climate of a certain classroom?

Helena,a police officer,says to her partner,"Beth,I'm really upset about how we divide the reporting at the end of our shift." Beth retorts,"Speaking of reporting,our unit secretary brought in great cookies today." What type of disconfirming response is Beth's response?

Which of the following is an example of a confirming response?

Communication climates are a function of the tasks people perform rather than the way the people feel about one another.

The most damaging kind of disconfirming response is disagreeing with the other person.

Match the terms below with their description. -Message that communicates value for another

Because it is always a kind of relational message,metacommunication is likely to arouse defensiveness.

A person's "face" refers to the predominant facial expression they display over the course of an interpersonal interaction.

Which statement is an example of a description of how you plan to act in the future?

Tangential responses are one type of disconfirming message.

Remarks about a specific subject (i.e.,appearance,intelligence,honesty)that make one person defensive might arouse little or no defensiveness in another.

Seeking more information is an effective way to respond to a critic.

Defensiveness is often a self-perpetuating cycle.

Which statement is an example of an interpretation?

Which type of communication includes messages in which the sender judges the receiver in some way,usually resulting in a defensive response?

What Gibb describes as "spontaneity" means saying whatever you truly feel like saying without editing or censoring it.

Which statement is an example of empathetic communication?

A controlling message can be verbal or nonverbal.