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Jan is the leader of a cohesive "knowledge masters" group that is preparing to compete against teams from other colleges. To prevent groupthink and ensure that her group is successful, she should


A) assess group members' opinions frequently using show?of?hand voting.
B) create a unified, cohesive membership to devise strategies together.
C) invite experts who are not members of the group to attend practice sessions and provide critical feedback.
D) take the group to a cabin in the mountains so that they are not distracted by other things.

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________ refers to the tendency for groups to make decisions that are more extreme than the initial inclinations of their individual members.


A) Groupthink
B) The risky shift
C) Group polarization
D) Negotiation

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Kay and April are breaking up after 15 years together, two houses, and two children. They have fought so long and so hard that they can no longer trust one another and have very biased views of the other's behavior. Based on what you learned in this chapter, what would you suggest that they do?


A) Continue talking with one another until they sort things out.
B) Find a neutral negotiator who can help solve the dispute.
C) Sit in two different rooms and only communicate via written messages.
D) Get their children to make the decisions.

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Many Asian cultures are collectivistic; that is, they tend to place a greater emphasis on the welfare of the group than on the individual. Conversely, Western cultures tend to stress individual performance more than that of the group. A reasonable hypothesis would be that the social loafing effect is


A) stronger in Western cultures.
B) stronger in collectivist cultures.
C) unaffected by cultural norms.
D) almost nonexistent in collectivistic cultures.

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The definition of a group provided in your text includes all of the following except


A) it includes two or more members.
B) members are physically in the same place at the same time.
C) members interact with each other.
D) members are interdependent.

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According to the contingency theory of leadership, in ________ situations, the leader has poor relationships with subordinates, and directs tasks that are not clearly defined.


A) contingent
B) low-control
C) high-control
D) despotic

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In person, Paul is very mild-mannered and kind. However, his posts in anonymous chatrooms are sometimes explicit and offensive in nature. Why would this be the case?


A) Anonymity leads to a sense of deindividuation.
B) The Internet is an ideal place to engage in social loafing.
C) Chatrooms are full of bullies.
D) Paul has evaluation apprehension online.

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A historical study (Twenge, 2001) on the effects of changes in women's social roles in the United States during the twentieth century showed that ________ over the century.


A) both the opportunities for women and women's assertiveness steadily increased
B) the opportunities for women increased, but women's assertiveness stayed steady
C) the opportunities for women increased, but women's assertiveness decreased
D) both opportunities for women and women's assertiveness went up and down in tandem

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You work for a software manufacturer, and the supervisor of your division has just informed your work team that the new software designed to give people access to the World Wide Web keeps crashing. Your supervisor is under a deadline to detect the source of the problem and fix it, so he assigns you and four other employees to a "bug detector" group to find the problem and correct it. What will determine whether or not your group succeeds?

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How well your group accomplishes its mis...

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A high level of group cohesiveness would be least beneficial to which of the following groups?


A) members of a simple living group who have a monthly potluck
B) members of a military unit carrying out a complicated maneuver
C) members of a political campaign team developing a strategy
D) members of a theatre troupe giving nightly performances

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Under what conditions will groups tend to make better decisions than individuals?


A) when the conditions are stressful
B) when cohesiveness is high
C) when they rely on the person with the most expertise
D) when there is a strong directive leader

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Researchers (Karau & Williams, 1993) reviewed more than 150 studies on social loafing, and found that the tendency to loaf is stronger in men than in women. Why is this true, according to work by Eagly (1987) and Wood (1987) ?


A) Men typically occupy positions of higher status than do women.
B) Women are higher in relational interdependence than men.
C) Women have less power than men, who induce women to do more work.
D) Women's tasks are typically more complex than the typical male task.

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The key to success in the "prisoner's dilemma" game is to


A) always be competitive.
B) withdraw when one's partner chooses a competitive response.
C) trust one's partner.
D) respond randomly.

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When it comes to social dilemmas such as the "prisoner's dilemma" game, the tit-for-tat strategy


A) is a means of increasing cooperation.
B) is likely to elicit competitive responses from a partner.
C) employs consistent responses, independent of the partner's response.
D) involves secret verbal communications with one's partner.

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The contingency theory of leadership posits that "moderate-control" situations call for a relationship-oriented leader. By this he means that a relationship-oriented leader is needed when


A) interpersonal friction threatens productivity.
B) confusion and chaos halt productivity.
C) workers have moderate control over conditions of employment.
D) poor working conditions cause low staff morale.

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Ted is a manager who effectively motivates his employees to complete their short-term projects in a timely manner without sacrificing quality. Ted always rewards the employees who meet these goals. Ted has a ________ leadership style.


A) paternalistic
B) transactional
C) relationship-oriented
D) transformational

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At first blush, it would appear that integrative solutions (in which each side in a conflict agrees to cede something to the other) would be relatively easy to achieve. However, these kinds of solutions are difficult to achieve because


A) when involved parties negotiate, they often wield threats.
B) involved parties are bad at discovering their adversaries' true interests, and therefore mistrust them.
C) adversaries would rather experience a stalemate than cede a point to their opponents.
D) seldom does one adversary want what the other adversary offers to give up.

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Research illustrated that even the presence of a(n) ________ impacted performance such that participants did better on ________ tasks and worse on ________ tasks.


A) favorite TV character; complex; simple
B) unknown movie star; simple; complex
C) unknown actor; complex; simple
D) favorite TV character; simple; complex

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Which of the following collections of people best represents the social-psychological concept of a true group?


A) deliberating members of a twelve-person jury
B) students in a large lecture course
C) undergraduates enrolled at a large public university
D) personnel employed at a large corporation

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Zajonc (1965) wrote an influential article in which he posited a theoretical explanation for the social facilitation effect. Elegantly simple, this explanation included two steps:


A) the presence of others causes arousal, and arousal makes it easier to do simple things and harder to do difficult or new things.
B) actors are concerned about evaluation, and the most dominant response is activated.
C) the presence of others is distracting, and distractions make it more difficult to perform.
D) performance of difficult tasks is arousing, and arousal impedes performance.

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