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If a product is not superior to its competition in some respects, factors such as favorable price, fast delivery, or superior service can be used as the primary appeal in a sales message.

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Eduardo concludes his sales message for video game subscriptions by instructing receivers, "Let us hear from you if you are interested in subscribing to our service." This is an effective request for action.

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As indicated by Maslow's hierarchy of needs, some people respond favorably to advertisements that target their need to be entertained, remembered, appreciated, or respected. The needs that are being targeted are social, ego, and _____ needs.


A) physiological
B) security
C) self-actualizing
D) safety

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Claim messages are often routine because the basis for the claim is a _____.


A) buffer
B) memo
C) testimonial
D) guarantee

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By stressing one main point in a sales message, you limit the message to that point.

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Will has written a letter to the sales manager of a computer manufacturing company inquiring about the features of the company's new netbook. In response to the query, the manager's letter should begin with an attention-getting sentence to invoke Will's interest in owning a netbook.

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Discuss the principles to be followed when preparing persuasive messages.

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Answers will vary. The principles you ne...

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Discuss how information about a product, service, or idea can be obtained before writing a persuasive message.

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Answers will vary. Success in writing is...

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Discuss the importance of focusing on a central selling feature in a sales message.

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Answers will vary. Almost every product,...

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Which of the following questions should you ask before writing a persuasive message to know your audience?


A) What will your product, service, or idea do for the reader?
B) What do you want the audience to do?
C) How might cultural differences affect your message?
D) How is your product or service different from its competition?

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C

Which of the following techniques can help in subordinating the price of a product in a sales message?


A) Introducing the price early in the message
B) Introducing the price before creating a desire for the product
C) Mentioning the price in a simple sentence
D) Stating the price in terms of small units

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Using general preposterous statements in a sales message makes the message sound authentic.

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While writing a persuasive message, you can obtain information about your product, service, or idea by:


A) conducting tests and experiments.
B) formulating marketing strategies.
C) assessing audience characteristics.
D) engaging in inventory management.

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Which of the following principles is helpful in preparing persuasive messages?


A) Keep paragraphs long and detailed.
B) Use passive verbs.
C) Use general language.
D) Stress a central selling point.

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D

A sales message to promote pop-up blocker software has protection of children from pornography as its central selling point. The central selling point should be:


A) emphasized using abstract nouns and passive verbs.
B) written using the deductive approach.
C) reinforced throughout the message.
D) implied when the product is described.

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Discuss the points to be kept in mind while writing a persuasive request to ask for favor.

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Answers will vary. Occasionally, everyon...

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A way to increase your chances of convincing your audience is to include _____ in your statements.


A) jargon
B) research evidence
C) a trite expression
D) a cliché

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Which of the following can help make a sales message objective?


A) Writing inductively
B) Avoiding specific language
C) Including superlatives
D) Avoiding exaggerations

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Jensen, a manager at a computer service center, has prepared a sales letter directed at small business firms. In the letter, he has emphasized the central selling point-immediate, personal service-in each paragraph. To make the message effective, he should edit his message to include the idea of the central selling point in only one paragraph of the message.

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False

Which of the following questions should you ask before writing a persuasive message to know your product, service, or idea?


A) Who are the people to whom the persuasive message is directed?
B) What do you want the reader to do?
C) How might cultural differences affect your message?
D) What is the cost to the receiver?

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