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Luna, a marketing manager for a retailer of lighting products, will likely be involved in which of the following?


A) setting a price for the light fixtures her firm produces
B) deciding the best way to hire new employees to produce the lights
C) developing ideas for new ways to produce the lights
D) determining the best way to finance the purchase of new production equipment

E) C) and D)
F) B) and C)

Correct Answer

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Outdoor Adventure, a company that designs and manufactures sportswear, focuses their marketing efforts on people who participate in strenuous outdoor activities such as running, hiking, and climbing. For example, the firm advertises heavily in Runner's World and Women's Running. Outdoor Adventure is using ________ factors to segment its market.


A) demographic
B) value
C) volume
D) psychographic

E) None of the above
F) B) and C)

Correct Answer

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Target marketing is a business strategy that focuses a firm's marketing efforts toward a potentially profitable segment of a larger market.

A) True
B) False

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The purchase of a cash register is likely a B2B product.

A) True
B) False

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The most important component of the marketing mix is the actual design and production of the product.

A) True
B) False

Correct Answer

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"Selling to everybody and listening to nobody" might be the result of a firm that uses a ________ marketing strategy.


A) niche
B) mass
C) target
D) relationship

E) All of the above
F) C) and D)

Correct Answer

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Which of the following terms involves the analysis of markets to identify opportunities and challenges?


A) market analysis
B) marketing research
C) opportunity identification
D) market prospecting

E) All of the above
F) None of the above

Correct Answer

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B2B markets tend to be geographically concentrated.

A) True
B) False

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Successful marketers adjust their product offerings as the level of economic activity changes.

A) True
B) False

Correct Answer

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The process of identifying the factors that can affect marketing success is called environmental scanning.

A) True
B) False

Correct Answer

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During the selling era, businesses turned from an emphasis on production to an emphasis on selling.

A) True
B) False

Correct Answer

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Romeo accepted a sales position at SharpSmart Computers. Before joining SharpSmart, Romeo worked in the electronics department of a retail store and sold personal computers and tablets to consumers. In his new job, Romeo will sell personal computers and tablets to businesses. Despite the fact that the products sold to these two customer groups are quite similar, Romeo is likely to find that purchasing decisions by buyers in the two markets will be influenced by different factors.

A) True
B) False

Correct Answer

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Which of the following refers to the process of dividing the total market into several groups with similar characteristics?


A) market segmentation
B) market differentiation
C) market determinants
D) market partitioning

E) A) and B)
F) All of the above

Correct Answer

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Setting a price for the product or service is one element of the marketing mix.

A) True
B) False

Correct Answer

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Lennox just moved from a position where he dealt with the consumer market to working as a salesperson in the B2B market. As he considers his new responsibilities, it's likely that he will


A) find little difference between buyers in the consumer market and those in the business-to-business market.
B) discover that decision making in the B2B market requires salespeople to be little more than order takers.
C) learn that industrial buyers generally require more personal service than buyers in the consumer market.
D) find that B2B buyers tend to purchase more on impulse than consumer buyers.

E) None of the above
F) A) and D)

Correct Answer

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A ________ orientation refers to the process of determining the wants and needs of buyers and then providing goods and services to meet or exceed their expectations.


A) market
B) profit
C) customer
D) production

E) A) and D)
F) C) and D)

Correct Answer

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Designing a want-satisfying product is part of the marketing mix.

A) True
B) False

Correct Answer

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Providing people with a description of a potential new good or service and asking if the idea appeals to them are key parts of the marketing process.

A) True
B) False

Correct Answer

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A ________ marketing strategy develops products and promotions designed to please large groups of people.


A) volume
B) mass
C) relationship
D) value

E) B) and C)
F) All of the above

Correct Answer

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A test market refers to the people in a market that will be least likely to use the product or service the marketer is offering.

A) True
B) False

Correct Answer

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