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A _____________ occurs when members of a group openly share diverging views,respect one another's opinions,and focus on finding a solution that is acceptable to team members.


A) groupthink
B) cooperative conflict
C) team mental model
D) team commitment

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Which of the following is NOT one of the factors that characterize team-building efforts?


A) Team building is a planned activity.
B) Team building is typically facilitated by a consultant or trainer.
C) Team building usually involves an existing work team.
D) Team building is applied to relatively cohesive groups.

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Your boss asks you to advise her as to the value of sending work groups from New Millennium Enterprises to a Team Building seminar.What would you tell her the research on team building suggests?


A) It has been inconsistent.
B) It has demonstrated that it can have very negative effects.
C) It has demonstrated that it usually improves performance.
D) Not enough research has been reported yet.

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Your instructor is interested in determining whether students perform better when working in work groups or alone.He takes the scores of a group of students that studied and took the tests alone and compares them to a group of students who studied and took the test together.The group that worked individually is known as a


A) cohesive group.
B) polarized group.
C) nominal group.
D) Ringelmann group.

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Which of the following has been identified as an important team KSAO?


A) industry-specific knowledge
B) collectivism
C) extraversion
D) locus of control

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For which of the following factors would a team need to innovate?


A) Organizational constraints
B) Extreme competition
C) Heavy workload
D) All of the above

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Which of the following is NOT a specific property of a work team mentioned in the text?


A) Each member must have a particular,specified role.
B) There must be common task goals and objectives.
C) The actions of individuals are interdependent and coordinated.
D) All members must put the team's interests above their own.

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Your manager has just informed your department that a new directive has created the formation of autonomous work teams at your place of employment.He claims that these groups will benefit employees and the organization since job satisfaction and job performance will increase.Does the research on autonomous work teams support his statements?


A) Yes,because even if job performance does not improve,the organization generally becomes more efficient.
B) Yes,but only if you are employed at a nonmanufacturing organization.
C) No,but only if you are employed at a manufacturing organization.
D) No,because even if job performance does improve,the organization generally becomes less efficient because of the need to pay supervisors overtime.

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Which of the following is a specific property of a work team mentioned in the text?


A) The work team must remain in existence for at least a month.
B) There must be common task goals and objectives.
C) There must be daily communication among members of the work team.
D) All members must agree on the leader.

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Groups of employees who meet periodically to discuss problems and propose solutions relevant to their jobs are called


A) brainstorming groups.
B) autonomous groups.
C) quality circles.
D) nominal groups.

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Your manager has just informed your department that a new directive has created the formation of quality circles at your place of employment.He claims that these groups will benefit employees and the organization since job satisfaction and job performance will increase.Does the research on quality circles support his statements?


A) Yes,because even if job performance does not improve the organization generally becomes more efficient.
B) Yes,but only if you are employed at a nonmanufacturing organization.
C) You can't be sure,too little research has been conducted and the results are mixed.
D) No,because even if job performance does improve,the organization generally becomes less efficient because of the need to pay supervisors overtime.

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Age,gender,and race are examples of what kind of diversity?


A) demographic
B) cognitive
C) social
D) background

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The sum of forces attracting group members and keeping the group together is known as


A) group teams.
B) group cohesiveness.
C) groupthink.
D) group depolarization.

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Your instructor assigns each member of the class to a work group and then gives a task that requires the group to work together.The grade on the task is the sum of the combined performance of the individual members' outputs.This type of task is known as


A) a nominal group task.
B) a brainstorming task.
C) an additive task.
D) a Ringleman task.

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Groupthink was NOT a factor in


A) the Challenger explosion.
B) the Bay of Pigs disaster.
C) the Hawthorne studies.
D) the U.S.escalating the Vietnam war.

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Some work groups are closer and have a sense of "team spirit," this could be attributed to higher


A) group commitment.
B) group cohesiveness.
C) group depolarization.
D) groupthink.

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Most team building efforts are either__________ oriented or _________ oriented.


A) task; behaviorally
B) emotionally; behaviorally
C) task; interpersonally
D) psychologically; behaviorally

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Which of the following statements about groups is TRUE?


A) When solving problems,groups perform as well as or better than their best member.
B) Evaluating the quality of a group decision is an easy and straightforward process.
C) When brainstorming,exposing members to the ideas of others can decrease performance.
D) When making decisions,group members who hold the minority view are unlikely to conform to the group if their choice is far from the choices of the other members.

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John has just joined a team at New Millennium Enterprises,and the team's success depends on their innovation.What type of diversity should John try to increase?


A) John should not try to increase diversity.
B) John should try to increase all types of diversity.
C) John should try to increase cognitive diversity.
D) John should try to increase demographic diversity.

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As an individual you generally feel that $10 per person is an appropriate amount to spend on a going away gift for your long time supervisor,but you are in the minority.Although the average of the group's opinion is that 15 dollars is appropriate,the group decides that $20 is best.What is this deviation from the group mean towards a more extreme position is an example of?


A) Social inhibition
B) Group polarization
C) Brainstorming
D) Groupthink

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