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What process is concerned with demonstrating that the requirements define the system that the customer really wants?


A) hunting
B) gathering
C) representing
D) validation

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Which is a functional requirement?


A) Response time must not exceed four seconds.
B) The contact management system shall generate a daily reminder list for all sales representatives.
C) The system must be operational 7 days a week,365 days a year.
D) The system should work on Windows and Mac platforms.

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B

System requirements serve as benchmarks to measure the overall acceptability of a finished system.

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The process of concentrating on what is said in an interview and noticing any nonverbal communication that takes place is called _____.


A) brainstorming
B) sampling
C) engaged listening
D) fact-finding

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A(n) _____ is a simple graphic organizer that helps systems analysts visualize the status of a project.


A) histogram
B) storyboard
C) pool
D) epic

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B

In an interview,_____ are questions that ask a person to evaluate something by providing limited answers to specific responses or on a numeric scale.


A) open-ended questions
B) factual questions
C) leading questions
D) range-of-response questions

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When preparing a representative sample from a list of 200 customers who complained about errors in their statements,a _____ might select any 20 customers.


A) systematic sample
B) stratified sample
C) random sample
D) comprehensive sample

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Before publishing a form on the Internet or a company intranet,a systems analyst should protect it so users can change the layout or design but cannot fill it in.

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The primary advantage of rapid application development (RAD) is that _____.


A) systems can be developed more quickly with significant cost savings
B) a company's strategic business needs are emphasized and the mechanics of the system are not stressed
C) the decelerated time cycle allows more time to develop quality,consistency,and design standards
D) systems are developed more slowly with fewer bugs

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A

In the rapid application development (RAD) model,during the _____ phase,users interact with systems analysts and develop models and prototypes that represent all system processes,outputs,and inputs.


A) requirements planning
B) user design
C) construction
D) cutover

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In an interview,_____ encourage spontaneous and unstructured responses.


A) open-ended questions
B) closed-ended questions
C) leading questions
D) range-of-response questions

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Although taking notes during an interview has both advantages and disadvantages,the accepted view is that note taking should be extensive.

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When designing a questionnaire,the most important rule of all is to make sure that questions collect the right data in a form that can be used to further the fact-finding effort.

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There have been some rumblings within the firm that this development project is not necessary so John and others feel it is important to explain the reason for the project at the outset.Whose name goes next to this point on the agenda?


A) His own
B) Jennifer
C) Alex
D) Tom

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Explain the Hawthorne Effect.

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The Hawthorne Effect comes from a well-k...

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A single site visit usually gives true pictures,so it is unnecessary to visit more than one installation.

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The personal interview usually is the least expensive fact-finding technique.

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Compared with traditional methods,the entire rapid application development (RAD)process is expanded and,as a result,the new system is built,delivered,and placed in operation much later.

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IT professionals recognize that successful systems must be user-oriented,and users need to be involved,formally or informally,at every stage of system development.

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The _____ is a widely used method of visualizing and documenting software systems design.


A) Unified Modeling Language (UML)
B) total cost of ownership (TCO)
C) functional decomposition diagram (FDD)
D) Rapid Economic Justification (REJ)

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