Question 1

Derrick was feeling drained after working for several hours on a demanding task that required intense concentration.Derrick then ate lunch with Daisy,a coworker from another department,who shared a little about her morning,asked how his project was going,and provided some cheerful encouragement for him to keep at it.By the time Derrick returned to his desk,he felt renewed and was able to resume his work and complete the difficult task.This story demonstrates​

Accepted Answer

A)   ​the power of positive energy in the workplace.
B)   ​that Derrick lacks adequate engagement in his job.
C)   ​that Derrick's esteem needs were satisfied.
D)   ​the benefits of putting the employee first in an organization.

Question 2

Positive energy​

Accepted Answer

A)   ​finds methods of increasing pay for workers.
B)   ​helps us cope with physically demanding work.
C)   ​requires feedback and appreciation.
D)   ​praises employees at the levels of senior management.

Question 3

The field of psychology and psychologists have devoted most of their research to mental illnesses.

Accepted Answer

A) True 
 B)False

Question 4

According to the Theory of the Dipper and the Bucket,when we work under a manager who berates us for mistakes but does not show appreciation for good work,​

Accepted Answer

A)   ​we increase our positive emotions in defense.
B)   ​we fuel positive energy in others.
C)   ​we have greater energy.
D)   ​we experience an energy drain.

Question 5

Imagine you are a business consultant,and the owner of a small business has asked for your advice.Her catering company is suffering from serious negativity,low morale,and sluggish productivity.Provide at least five solutions for how she can reverse the negativity and create positive energy.

Accepted Answer

1. Open communication: Encourage the own...

Question 6

In order to create a healthier,more vibrant life,​

Accepted Answer

A)   ​always practice courtesy so others will be courteous too.
B)   ​give feedback.
C)   ​try to experience three positive thoughts for every negative one.
D)   ​be fit.

Question 7

According to Dr.Judith Orloff,how you respond to people and places determines,to a large degree,your energy level.

Accepted Answer

A) True 
 B)False

Question 8

Examples in Chapter 10 show that positive energy can be developed in companies by​

Accepted Answer

A)   ​being more flexible with working hours and giving quick rewards.
B)   ​making employees feel valued by investing in them and their community.
C)   ​reinforcing their needs.
D)   ​managers who always demonstrate optimism. B

Question 9

Many firms pay extra money to those employees who work extra hours.Critics of this approach make which claim?​

Accepted Answer

A)   ​Employees should be able to do all their work during the regular work hours.
B)   ​These employees may value more time for family,socializing,and recreation as a reward instead of money.
C)   ​Employees are most creative during the first two hours of each day.
D)   ​Most people agree that employees should have the incentive of getting paid extra for extra hours.

Question 10

Managers of Generation Y workers must keep in mind that in order to create and maintain a positive work environment,​

Accepted Answer

A)   ​they must use positive reinforcement cautiously so as not to fuel self-preoccupation and narcissism.
B)   ​frequent feedback and affirmation are critical.
C)   ​they must use more tangible forms of recognition,such as trophies and awards.
D)   ​extending courtesies is not as important.

Question 11

When it comes to rewarding individual and team performance,it is important to remember that​

Accepted Answer

A)   ​team incentives are the only ones that result in a "bottom-line" difference for a company.
B)   ​rewarding and reinforcing are supervisory responsibilities.
C)   ​employees prefer tangible to intangible rewards.
D)   ​managers can benefit from positive reinforcement from their subordinates.

Question 12

In order to provide superior customer service,organizations should keep in mind that​

Accepted Answer

A)   ​pay incentive programs for frontline employees are critical.
B)   ​treatment of the customers must be top priority,even ahead of treatment of employees.
C)   ​frontline employees should be given full autonomy over providing the service and receive minimal feedback.
D)   ​every person should be respected regardless of their duties or their position.

Question 13

Energy can be defined as​

Accepted Answer

A)   ​the power of positive feedback.
B)   ​the expression of positive thoughts and feelings.
C)   ​incentive programs in the workplace.
D)   ​the force that helps us do things with vitality and intensity.

Question 14

Which of the following is likely to contribute the least to positive energy in the workplace?​

Accepted Answer

A)   ​Encouraging workers to be prideful of their accomplishments.
B)   ​Awarding all incentives with cash.
C)   ​Practicing common courtesies.
D)   ​Providing feedback and affirmation to employees.

Question 15

Pride is a feeling of superiority,which almost always gives way to negative energy throughout the company.

Accepted Answer

A) True 
 B)False

Question 16

What are the consequences of being a "positive person"?​

Accepted Answer

You are more successful because productivity,creativity,and relationships improve.You are a happy,optimistic person.Performance at every level is better.

Question 17

When extending praise to employees,which of the following is recommended?​

Accepted Answer

A)   ​Avoid praising employees in public.
B)   ​When praising employees,simply tell them they're doing a good job.Avoid specifics.
C)   ​Refrain from praising employees more than once every few months so they don't demand a salary increase.
D)   ​Praise people immediately. D

Question 18

An example of someone in the flow state is:​

Accepted Answer

A)   ​a child who spends hours happily building structures with blocks.
B)   ​a painter staring at a blank canvas,seeking inspiration.
C)   ​a plumber working voluntary overtime for some extra money.
D)   ​a stressed executive who works for hours on a report to meet a deadline.

Question 19

Briefly explain Tom Rath and Donald Clifton's Theory of the Dipper and the Bucket.How would you explain a bucket with holes using this analogy? Then,create a timeline of three events that might happen throughout a workday that demonstrate the Theory of the Dipper and Bucket.For each event,be sure to indicate whose bucket(s) was filled or depleted.

Accepted Answer

Tom Rath and Donald Clifton's Theory of ...

Question 20

Case 10.1​
​
Antonio's company has an employee orientation program;has an extensive employee performance review program;and encourages managers to praise,write letters of appreciation for jobs well done,and take the time to listen to their employees.Years ago,the company began a positive reinforcement program.Managers were initially reluctant to support the program because they expected employees to begin demanding pay raises.But the company kept working at it,and eventually the program was accepted.Then,in order to increase quality and productivity,assembly-line workers were paid based on piecework for each acceptable component that they built.When the incentive programs were first introduced,employees competed with each other,teamwork was destroyed,and interpersonal relations dropped to an all-time low.Now the incentive programs and other positive reinforcement programs seem to be working.However,due to cutbacks in management levels and increasing work demands,managers are finding it harder and harder to determine which employees most deserve recognition.
-Refer to Case 10.1.The managers' initial resistance to the positive reinforcement program is an example of which barrier to positive reinforcement programs?​

Accepted Answer

A)   ​Preoccupation with self
B)   ​The "Too Busy" Syndrome
C)   ​Misconceptions about positive reinforcement
D)   ​Failing to identify commendable actions

Exam 10: Building Stronger Relationships With Positive Energy

Correct Answer
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Positive energy

Correct Answer
verified

The field of psychology and psychologists have devoted most of their research to mental illnesses.

Correct Answer
verified

According to the Theory of the Dipper and the Bucket,when we work under a manager who berates us for mistakes but does not show appreciation for good work,

Correct Answer
verified

Imagine you are a business consultant,and the owner of a small business has asked for your advice.Her catering company is suffering from serious negativity,low morale,and sluggish productivity.Provide at least five solutions for how she can reverse the negativity and create positive energy.

Correct Answer
Answered by ExamLex AI
1. Open communication: Encourage the own...
View Answer

In order to create a healthier,more vibrant life,

Correct Answer
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According to Dr.Judith Orloff,how you respond to people and places determines,to a large degree,your energy level.

Correct Answer
verified

Examples in Chapter 10 show that positive energy can be developed in companies by

Correct Answer
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B

Many firms pay extra money to those employees who work extra hours.Critics of this approach make which claim?

Correct Answer
verified

Managers of Generation Y workers must keep in mind that in order to create and maintain a positive work environment,

Correct Answer
verified

When it comes to rewarding individual and team performance,it is important to remember that

Correct Answer
verified

In order to provide superior customer service,organizations should keep in mind that

Correct Answer
verified

Energy can be defined as

Correct Answer
verified

Which of the following is likely to contribute the least to positive energy in the workplace?

Correct Answer
verified

Pride is a feeling of superiority,which almost always gives way to negative energy throughout the company.

Correct Answer
verified

What are the consequences of being a "positive person"?

Correct Answer
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You are more successful because productivity,creativity,and relationships improve.You are a happy,optimistic person.Performance at every level is better.

When extending praise to employees,which of the following is recommended?

Correct Answer
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D

An example of someone in the flow state is:

Correct Answer
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Correct Answer
Answered by ExamLex AI
Tom Rath and Donald Clifton's Theory of ...
View Answer

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Exam 10: Building Stronger Relationships With Positive Energy

Correct AnswerverifiedShow Answer

Positive energy​

Correct AnswerverifiedShow Answer

The field of psychology and psychologists have devoted most of their research to mental illnesses.

Correct AnswerverifiedShow Answer

According to the Theory of the Dipper and the Bucket,when we work under a manager who berates us for mistakes but does not show appreciation for good work,​

Correct AnswerverifiedShow Answer

Imagine you are a business consultant,and the owner of a small business has asked for your advice.Her catering company is suffering from serious negativity,low morale,and sluggish productivity.Provide at least five solutions for how she can reverse the negativity and create positive energy.

Correct AnswerAnswered by ExamLex AI1. Open communication: Encourage the own...View AnswerShow Answer

In order to create a healthier,more vibrant life,​

Correct AnswerverifiedShow Answer

According to Dr.Judith Orloff,how you respond to people and places determines,to a large degree,your energy level.

Correct AnswerverifiedShow Answer

Examples in Chapter 10 show that positive energy can be developed in companies by​

Correct AnswerverifiedB

Many firms pay extra money to those employees who work extra hours.Critics of this approach make which claim?​

Correct AnswerverifiedShow Answer

Managers of Generation Y workers must keep in mind that in order to create and maintain a positive work environment,​

Correct AnswerverifiedShow Answer

When it comes to rewarding individual and team performance,it is important to remember that​

Correct AnswerverifiedShow Answer

In order to provide superior customer service,organizations should keep in mind that​

Correct AnswerverifiedShow Answer

Energy can be defined as​

Correct AnswerverifiedShow Answer

Which of the following is likely to contribute the least to positive energy in the workplace?​

Correct AnswerverifiedShow Answer

Pride is a feeling of superiority,which almost always gives way to negative energy throughout the company.

Correct AnswerverifiedShow Answer

What are the consequences of being a "positive person"?​

Correct AnswerverifiedYou are more successful because productivity,creativity,and relationships improve.You are a happy,optimistic person.Performance at every level is better.

When extending praise to employees,which of the following is recommended?​

Correct AnswerverifiedD

An example of someone in the flow state is:​

Correct AnswerverifiedShow Answer

Correct AnswerAnswered by ExamLex AITom Rath and Donald Clifton's Theory of ...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
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Positive energy

Correct Answer
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Correct Answer
verified

According to the Theory of the Dipper and the Bucket,when we work under a manager who berates us for mistakes but does not show appreciation for good work,

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
1. Open communication: Encourage the own...
View Answer

In order to create a healthier,more vibrant life,

Correct Answer
verified

Correct Answer
verified

Examples in Chapter 10 show that positive energy can be developed in companies by

Correct Answer
verified
B

Many firms pay extra money to those employees who work extra hours.Critics of this approach make which claim?

Correct Answer
verified

Managers of Generation Y workers must keep in mind that in order to create and maintain a positive work environment,

Correct Answer
verified

When it comes to rewarding individual and team performance,it is important to remember that

Correct Answer
verified

In order to provide superior customer service,organizations should keep in mind that

Correct Answer
verified

Energy can be defined as

Correct Answer
verified

Which of the following is likely to contribute the least to positive energy in the workplace?

Correct Answer
verified

Correct Answer
verified

What are the consequences of being a "positive person"?

Correct Answer
verified
You are more successful because productivity,creativity,and relationships improve.You are a happy,optimistic person.Performance at every level is better.

When extending praise to employees,which of the following is recommended?

Correct Answer
verified
D

An example of someone in the flow state is:

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
Tom Rath and Donald Clifton's Theory of ...
View Answer

Correct Answer
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