A) Upright vacuum
B) Damp, lint-free cloth
C) Bleach
D) Glass cleaner
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Essay
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Multiple Choice
A) Press the Caps Lock key to see whether a light illuminates.
B) Replace the keyboard.
C) Move the cable to a different port.
D) Replace the port.
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Multiple Choice
A) To be able to remove sections of text
B) To be able to put things in the computer's clipboard
C) To be able to erase lines in a PDF document
D) To be able to capture what is on the screen
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Multiple Choice
A) Dell "reboot" OR "reload"
B) Dell computer
C) Dell intermittent (reboot OR reload)
D) Desktop computer reboot reload hours operation
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Multiple Choice
A) A technician is listening to a customer describe a display problem.The person is upset and in a panic because of an impending deadline.The technician interrupts the customer to calm the customer down.The technician then proceeds to ask the customer closed questions to guide the customer through the troubleshooting process.
B) A technician shows he is paying attention to the customer by documenting the facts given by the customer.
C) A technician stares at the customer intently to show the customer that he is listening to the customer.
D) A technician is listening to someone explain a printer problem.The technician follows the person to the printer so the person can show and explain what is happening with the printer.
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True/False
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True/False
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