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Exam 12: Managing Change and Innovation

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Question 51

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Stress symptoms can be grouped under three general categories: physical, psychological, and behavioral.

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Question 52

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Negotiation refers to covert attempts to influence, twisting and distorting facts, or withholding information.

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The Municipality Job (Scenario) Kamil was getting accustomed to his surroundings in a municipality. His efforts at getting people to accept change had met with little resistance due to his and the new director's efforts as well as the hard work of his subordinates. But now the hard part really started-actually managing the change. What techniques could he and his agency's new director employ to most effectively implement changes that would result in increased productivity in his department? He considered changing three aspects of his agency: the structure, the technology, and the people. -Finally, Kamil decided his people could benefit from _ ________, a method of changing behavior through unstructured group interaction.

Which of the following represents the relationship between organizational culture and change?

New Ideas (Scenario) Although New Ideas, Inc., has been in business for 30 years, the company and its employees seemingly have been in a constant state of change. Louai has been President of New Ideas, Inc. for the last 15 years. During this time, he has had to change the strategic focus of the company three times. The employees have become vocal recently about the decrease in their bonus checks and their desire for increased profits. It seems as though his competition is always introducing new products into the market, and New Ideas, Inc.'s niche products are constantly changing. Moreover, the government has been active in passing new legislation to increase the control of the product packaging and product contents. The technology used to manufacture the products has continually changed to make the process more efficient. -When the employees express their concern about their bonus checks, which of the following types of forces of change is constraining Louai?

Which of the following is an example of a psychological symptom of stress?

________is using direct threats or force on those who resist change.

Change threatens the investment you've already made in the status quo.

Any manager can be a change agent.

Fawzi's Situation (Scenario) Fawzi was not handling the change in his department well. The company had recently changed hands, and even though no jobs had been lost, people had been changing jobs and were being asked to move to different locations. The new leadership had a completely different outlook than the management he had worked under for the past 21 years. Fawzi found that he was unable to concentrate at work and generally felt like he did not like his job anymore. At home he was getting headaches and having trouble sleeping, which only enhanced his feeling that things were not going to work out well for him. When he thought about it, he had always hated change. He had chosen this line of work partially because it was considered stable (boring to some) and predictable. Fawzi's new boss kept trying to convince him that he was a valuable employee and that new opportunities, along with salary increases, were in store in his future. Unfortunately, Fawzi felt like he never knew what to expect from day to day and what he really wanted was to have things return to the way they were. -Fawzi was obviously feeling stress. Which of the following is not a factor of the stress that Fawzi feels?

list and discuss the four reasons that describe why people resist change. Include an example of each reason to support your answer.

New Ideas (Scenario) Although New Ideas, Inc., has been in business for 30 years, the company and its employees seemingly have been in a constant state of change. Louai has been President of New Ideas, Inc. for the last 15 years. During this time, he has had to change the strategic focus of the company three times. The employees have become vocal recently about the decrease in their bonus checks and their desire for increased profits. It seems as though his competition is always introducing new products into the market, and New Ideas, Inc.'s niche products are constantly changing. Moreover, the government has been active in passing new legislation to increase the control of the product packaging and product contents. The technology used to manufacture the products has continually changed to make the process more efficient. -The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________ .

A dynamic and uncertain organizational environment has created a large number of employees who are ________.

Fawzi's Situation (Scenario) Fawzi was not handling the change in his department well. The company had recently changed hands, and even though no jobs had been lost, people had been changing jobs and were being asked to move to different locations. The new leadership had a completely different outlook than the management he had worked under for the past 21 years. Fawzi found that he was unable to concentrate at work and generally felt like he did not like his job anymore. At home he was getting headaches and having trouble sleeping, which only enhanced his feeling that things were not going to work out well for him. When he thought about it, he had always hated change. He had chosen this line of work partially because it was considered stable (boring to some) and predictable. Fawzi's new boss kept trying to convince him that he was a valuable employee and that new opportunities, along with salary increases, were in store in his future. Unfortunately, Fawzi felt like he never knew what to expect from day to day and what he really wanted was to have things return to the way they were. -Which of the following statements is not true concerning the stress Fawzi may be feeling?

An individual is likely to resist change because of all of the following reasons except ________.

A realistic job preview during the selection process can minimize stress by reducing ambiguity over job expectations.

identify the barriers impacting on creativity and innovation in the specific case of Arab organizations, and explore how these barriers can be overcome.

A major disadvantage of coercion is that it may be illegal.

Lightspeed.com (Scenario) Walid is a team leader for Lightspeed.com, an e- business that has employees in every global time zone. Some of the factors that the team has to contend with are deadlines, strong work ethic, the creativity- innovation chain, high- speed turnaround, and professionalism. As team leader, Walid sees team members via videoconference only a few times per year or via compressed video via internet a few times more per year. A frustration that he is encountering is that he works with all of these people and does not have control over their "actual" work or the few organizational rules, regulations, and policies. Yet, due to the position he is in, he feels he gets all of their complaints. The team does not deal well when a member offers an "off- the- wall" solution to a team problem; team members seem to have more trouble with this than any other team- conflict issue. What he likes most about leading the team is that they seem to prefer getting their objective accomplished instead of wasting time trying to decide who should be doing what tasks. -When Walid feels frustrated that he does not have control over team members' "actual" work or the organizational rules, regulations, and policies, he is contending with________ .

Sensitivity training is a method of changing behavior through unstructured group interaction.