Question 1

The upper and lower specification limits for a component are 3.98,and 4.02 inches,respectively.The process standard deviation is .004,and the process average is 4.005 inches.Is this process capable?

Accepted Answer

Solution:
\[\begin{array} { l }
C p = ...

Question 2

________ is an approach that involves combining engineering and statistical methods to reduce costs and improve quality by optimizing product design and manufacturing processes.

Accepted Answer

The answer of ________ is an approach that involves combining...

Question 3

Which one of the following statements about total quality management (TQM) is TRUE?

Accepted Answer

A)   Total quality management reduces the external failure costs but not the internal failure costs.
B)   Total quality management reduces the internal failure costs but not the external failure costs.
C)   Total quality management means inspectors are responsible for finding out who makes the defects.
D)   In total quality management, workers have the authority to stop a production line if they see quality problems.

Question 4

A service requires three steps.At each step there is the chance that something will go wrong.The reliabilities of each step are 0.70,0.90,and 0.98.What is the reliability of the total service?

Accepted Answer

A)   less than or equal to 0.55
B)   greater than 0.55 but less than or equal to 0.60
C)   greater than 0.60 but less than or equal to 0.65
D)   greater than 0.65

Question 5

A product is composed of three subsystems that have reliabilities of .99,.97,and .96.What is the overall reliability of this product?

Accepted Answer

rs = r?(r?...

Question 6

A(n)________ is a time-ordered diagram that is used to determine whether observed variations are normal.

Accepted Answer

The answer of A(n)________ is a time-ordered diagram that is...

Question 7

The manager of a supermarket would like to know which of several quality problems to address first.A tool that would be most helpful would be a

Accepted Answer

A)   checklist.
B)   cause-and-effect diagram.
C)   Pareto chart.
D)   scatter diagram.

Question 8

Provide a synopsis of Deming's views of quality management.

Accepted Answer

Deming's views of quality management: Th...

Question 9

Which one of the following statements about TQM is FALSE?

Accepted Answer

A)   Quality is a responsibility to be shared by the entire organization, especially the workers who make a product or service.
B)   One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee.
C)   In TQM, teamwork is important because a worker's internal customer will catch defects as they are passed along.
D)   In TQM, quality consistency has a higher priority than the level of output.

Question 10

Working with suppliers to increase the quality of purchased items used to produce a product would be categorized as a prevention cost of quality.

Accepted Answer

A) True 
 B)False

Question 11

Whose philosophy of quality management focused on advocating continuous improvement of production processes to achieve conformance to specifications and reducing variability?

Accepted Answer

A)   F.W. Taylor
B)   Philip Crosby
C)   Joseph M. Juran
D)   W. Edwards Deming

Question 12

In SPC,the distribution of sample means

Accepted Answer

A)   can be approximated by the normal distribution.
B)   will have greater variability than the process distribution.
C)   will always have a mean greater than the process distribution because of the sample size.
D)   cannot be used for control charts because the variability is understated.

Question 13

The management of a line that fills cereal boxes wants the box filled at 32.2 ounces.When the process is in control,the standard deviation is .1 ounces.
a.Construct the upper and lower control limits for a 3-sigma x-bar chart using a sample size of five.
b.The results from the last 10 samples follow.Is the process in control?
 $\begin{array}{c}
\quad\quad\quad\text { Observation }\
\begin{array}{crrrrr}
\text { Sample \# } & 1 & 2 & 3 & 4 &5 \
\hline 1 & 32.07 & 32.00 & 32.43 & 32.50 & 32.03 \
2 & 32.21 & 32.09 & 32.17 & 32.33 & 32.32 \
3 & 32.10 & 32.41 & 32.50 & 32.01 & 32.19 \
4 & 32.20 & 32.05 & 32.05 & 32.08 & 32.18 \
5 & 32.37 & 32.07 & 32.20 & 32.02 & 32.18 \
6 & 32.28 & 32.26 & 32.17 & 32.08 & 32.41 \
7 & 32.22 & 32.27 & 32.16 & 32.26 & 32.08 \
8 & 32.37 & 32.29 & 32.07 & 32.29 & 32.04 \
9 & 32.42 & 32.15 & 32.45 & 32.03 & 32.15 \
10 & 32.03 & 32.19 & 32.05 & 32.35 & 32.14
\end{array}\end{array}$

Accepted Answer

Solution:

= 32.2,? ,= .1
Con...

Question 14

Consumers consider various aspects when defining quality in terms of high-performance design.Consideration of the lifespan of a product before it begins to deteriorate or no longer functions at an acceptable level refers to which one of these aspects?

Accepted Answer

A)   support
B)   reliability
C)   durability
D)   basic performance

Question 15

Which one of the following statements concerning TQM is FALSE?

Accepted Answer

A)   Quality is a responsibility to be shared by the entire organization, especially the workers who actually make the product or service.
B)   One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee.
C)   In TQM, everyone in the organization must share the view that quality is an end in itself.
D)   In TQM, the level of output has the highest priority.

Question 16

Which one of the following statements is TRUE?

Accepted Answer

A)   Appraisal costs decrease as quality level decreases.
B)   Appraisal costs increase as quality consistency increases.
C)   Appraisal costs increase as quality consistency decreases.
D)   Appraisal costs increase as quality level increases.

Question 17

Explain the distinction between Juran's view of quality as "fitness for use," and Crosby's view of quality as "conformance to requirements."

Accepted Answer

222)Explain the distinction be...

Question 18

How does SPC help companies implement continuous improvement programs?

Accepted Answer

The feedback from out-of-control signals...

Question 19

Which one of the following statements is TRUE?

Accepted Answer

A)   No two products are exactly alike because the processes that produce them contain many sources of variation, even if the process is a machine.
B)   With due diligence, variation in a process can be completely eliminated.
C)   SPC and TQM are two competing techniques for quality control.
D)   Common causes of variation are those factors that can be identified as commonly occurring at a particular process.

Question 20

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the lower control limit?

Accepted Answer

A)   less than or equal to 15
B)   more than 15 but less than or equal to 20
C)   more than 20 but less than or equal to 25
D)   more than 25

Exam 6: Quality and Process Improvement

The upper and lower specification limits for a component are 3.98,and 4.02 inches,respectively.The process standard deviation is .004,and the process average is 4.005 inches.Is this process capable?

Correct Answer
verified
Solution:
\[\begin{array} { l }
C p = ...
View Answer

________ is an approach that involves combining engineering and statistical methods to reduce costs and improve quality by optimizing product design and manufacturing processes.

Correct Answer
verified

A product is composed of three subsystems that have reliabilities of .99,.97,and .96.What is the overall reliability of this product?

Correct Answer
verified
rs = r?(r?...
View Answer

Which one of the following statements about TQM is FALSE?

Correct Answer
verified

Which one of the following statements is TRUE?

Correct Answer
verified

A(n)________ is a time-ordered diagram that is used to determine whether observed variations are normal.

Correct Answer
verified

Provide a synopsis of Deming's views of quality management.

Correct Answer
verified
Deming's views of quality management: Th...
View Answer

How does SPC help companies implement continuous improvement programs?

Correct Answer
verified
The feedback from out-of-control signals...
View Answer

Which one of the following statements concerning TQM is FALSE?

Correct Answer
verified

Whose philosophy of quality management focused on advocating continuous improvement of production processes to achieve conformance to specifications and reducing variability?

Correct Answer
verified

Explain the distinction between Juran's view of quality as "fitness for use," and Crosby's view of quality as "conformance to requirements."

Correct Answer
verified
222)Explain the distinction be...
View Answer

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the lower control limit?

Correct Answer
verified

Working with suppliers to increase the quality of purchased items used to produce a product would be categorized as a prevention cost of quality.

Correct Answer
verified

The manager of a supermarket would like to know which of several quality problems to address first.A tool that would be most helpful would be a

Correct Answer
verified

A service requires three steps.At each step there is the chance that something will go wrong.The reliabilities of each step are 0.70,0.90,and 0.98.What is the reliability of the total service?

Correct Answer
verified

Which one of the following statements is TRUE?

Correct Answer
verified

Consumers consider various aspects when defining quality in terms of high-performance design.Consideration of the lifespan of a product before it begins to deteriorate or no longer functions at an acceptable level refers to which one of these aspects?

Correct Answer
verified

In SPC,the distribution of sample means

Correct Answer
verified

Which one of the following statements about total quality management (TQM) is TRUE?

Correct Answer
verified

Correct Answer
verified
Solution:
= 32.2,? ,= .1
Con...
View Answer

Exam 6: Quality and Process Improvement

The upper and lower specification limits for a component are 3.98,and 4.02 inches,respectively.The process standard deviation is .004,and the process average is 4.005 inches.Is this process capable?

Correct Answerverified Solution: \[\begin{array} { l } C p = ...View AnswerShow Answer

________ is an approach that involves combining engineering and statistical methods to reduce costs and improve quality by optimizing product design and manufacturing processes.

Correct AnswerverifiedShow Answer

A product is composed of three subsystems that have reliabilities of .99,.97,and .96.What is the overall reliability of this product?

Correct Answerverifiedrs = r?(r?...View AnswerShow Answer

Which one of the following statements about TQM is FALSE?

Correct AnswerverifiedShow Answer

Which one of the following statements is TRUE?

Correct AnswerverifiedShow Answer

A(n)________ is a time-ordered diagram that is used to determine whether observed variations are normal.

Correct AnswerverifiedShow Answer

Provide a synopsis of Deming's views of quality management.

Correct AnswerverifiedDeming's views of quality management: Th...View AnswerShow Answer

How does SPC help companies implement continuous improvement programs?

Correct AnswerverifiedThe feedback from out-of-control signals...View AnswerShow Answer

Which one of the following statements concerning TQM is FALSE?

Correct AnswerverifiedShow Answer

Whose philosophy of quality management focused on advocating continuous improvement of production processes to achieve conformance to specifications and reducing variability?

Correct AnswerverifiedShow Answer

Explain the distinction between Juran's view of quality as "fitness for use," and Crosby's view of quality as "conformance to requirements."

Correct Answerverified222)Explain the distinction be...View AnswerShow Answer

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the lower control limit?

Correct AnswerverifiedShow Answer

Working with suppliers to increase the quality of purchased items used to produce a product would be categorized as a prevention cost of quality.

Correct AnswerverifiedShow Answer

The manager of a supermarket would like to know which of several quality problems to address first.A tool that would be most helpful would be a

Correct AnswerverifiedShow Answer

A service requires three steps.At each step there is the chance that something will go wrong.The reliabilities of each step are 0.70,0.90,and 0.98.What is the reliability of the total service?

Correct AnswerverifiedShow Answer

Which one of the following statements is TRUE?

Correct AnswerverifiedShow Answer

Consumers consider various aspects when defining quality in terms of high-performance design.Consideration of the lifespan of a product before it begins to deteriorate or no longer functions at an acceptable level refers to which one of these aspects?

Correct AnswerverifiedShow Answer

In SPC,the distribution of sample means

Correct AnswerverifiedShow Answer

Which one of the following statements about total quality management (TQM) is TRUE?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedSolution: = 32.2,? ,= .1Con...View AnswerShow Answer

Correct Answer
verified
Solution:
\[\begin{array} { l }
C p = ...
View Answer

Correct Answer
verified

Correct Answer
verified
rs = r?(r?...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Deming's views of quality management: Th...
View Answer

Correct Answer
verified
The feedback from out-of-control signals...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
222)Explain the distinction be...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Solution:
= 32.2,? ,= .1
Con...
View Answer