Question 1

All of the following are disconfirming messages except

Accepted Answer

A)  interrupting the other person.
B)  giving ambiguous responses.
C)  ignoring the other person.
D)  using a problem-oriented approach.
E)  responding with clichés.

Question 2

INSTRUCTIONS for questions 81-84: Match each statement with the family communication pattern it characterizes.
a.consensual
b.pluralistic
c.protective
d.laissez-faire
-Once a progressive spiral has been established in a relationship, it is likely to continue indefinitely.

Accepted Answer

A) True 
 B)False

Question 3

In marriage, stonewalling is a strong predictor of divorce.

Accepted Answer

A) True 
 B)False  True

Question 4

If others start criticizing you, one productive way to respond is to

Accepted Answer

A)  tell them to stop the criticism.
B)  point out that criticism is not productive.
C)  criticize them to show them how it feels.
D)  ask for more specifics about what the criticism involves.
E)  just back off; there's no effective way to deal with this kind of "no-win" situation.

Question 5

The assertive message format

Accepted Answer

A)  should be worded to suit your own style of communication.
B)  may require you to repeat a part to ensure the other person's understanding.
C)  may be delivered in mixed order of the elements.
D)  can combine two or more elements in a single phrase.
E)  All of these answers are correct.

Question 6

A spiral is always negative.

Accepted Answer

A) True 
 B)False

Question 7

A controlling message can be verbal or nonverbal.

Accepted Answer

A) True 
 B)False

Question 8

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors.
-"I don't really need your input.I've already made my decision."

Accepted Answer

A)  evaluation
B)  control
C)  neutrality
D)  superiority
E)  certainty E

Question 9

Evaluative language is also described as

Accepted Answer

A)  "me" language.
B)  "it" language.
C)  "you" language.
D)  "neutral" language.
E)  "supportive" language.

Question 10

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format.
-"I take this to mean that you're mad at me."

Accepted Answer

A)  feeling
B)  behavior
C)  interpretation
D)  consequence
E)  intention

Question 11

Another term which describes the Gibb defensive category of neutrality would be

Accepted Answer

A)  understanding.
B)  aggressive perception.
C)  positive/negative balance.
D)  displaced loyalty.
E)  indifference.

Question 12

All of the following are behavioral descriptions except

Accepted Answer

A)  "I notice you're frowning."
B)  "I saw you walk out of the party."
C)  "Your behavior tells me you're angry."
D)  "You've shouted the last three times we've discussed money."
E)  "You haven't said 'I love you' in over a week."

Question 13

Research suggests that agreeing with a correct fact when criticized is highly effective in restoring a damaged reputation with the critic.

Accepted Answer

A) True 
 B)False  True

Question 14

Behavior that fits into Gibb's category of "strategy" attempts to manipulate the other into doing what you want.

Accepted Answer

A) True 
 B)False

Question 15

People who act in accordance with Gibb's category of equality communicate that

Accepted Answer

A)  everyone is equal in every way.
B)  while they may have greater talent in some areas, all have just as much worth as human beings.
C)  all human beings are created with the capacity to be equal in all areas.
D)  All of these answers are correct.
E)  None of the above answers are correct.

Question 16

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format.
-"Ever since you said that I was wrong, I've been afraid to ask your opinion."

Accepted Answer

A)  feeling
B)  behavior
C)  interpretation
D)  consequence
E)  intention

Question 17

Another word to describe Gibb's defensive behavior of neutrality is indifference.

Accepted Answer

A) True 
 B)False

Question 18

Kathie likes her new boss, Kay, better than her old boss because Kay is more likely to admit when she's wrong and point out that she makes mistakes like every other human being.Kathie probably experiences a more supportive work climate because Kay's behavior is more __________ rather than __________.

Accepted Answer

A)  spontaneous, strategic
B)  provisional, certain
C)  equal, superior
D)  empathetic, neutral
E)  problem-oriented, controlling

Question 19

The term that describes the emotional tone of a personal relationship is

Accepted Answer

A)  mood.
B)  tone.
C)  climate.
D)  environment.
E)  foundation.

Question 20

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors.
-"I can completely understand why you are so upset about this."

Accepted Answer

A)  empathy
B)  provisionalism
C)  equality
D)  problem-orientation
E)  description

Exam 10: Improving Communication Climates

All of the following are disconfirming messages except

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 81-84: Match each statement with the family communication pattern it characterizes. a.consensual b.pluralistic c.protective d.laissez-faire -Once a progressive spiral has been established in a relationship, it is likely to continue indefinitely.

Correct AnswerverifiedShow Answer

In marriage, stonewalling is a strong predictor of divorce.

Correct AnswerverifiedTrue

If others start criticizing you, one productive way to respond is to

Correct AnswerverifiedShow Answer

The assertive message format

Correct AnswerverifiedShow Answer

A spiral is always negative.

Correct AnswerverifiedShow Answer

A controlling message can be verbal or nonverbal.

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"I don't really need your input.I've already made my decision."

Correct AnswerverifiedE

Evaluative language is also described as

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"I take this to mean that you're mad at me."

Correct AnswerverifiedShow Answer

Another term which describes the Gibb defensive category of neutrality would be

Correct AnswerverifiedShow Answer

All of the following are behavioral descriptions except

Correct AnswerverifiedShow Answer

Research suggests that agreeing with a correct fact when criticized is highly effective in restoring a damaged reputation with the critic.

Correct AnswerverifiedTrue

Behavior that fits into Gibb's category of "strategy" attempts to manipulate the other into doing what you want.

Correct AnswerverifiedShow Answer

People who act in accordance with Gibb's category of equality communicate that

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"Ever since you said that I was wrong, I've been afraid to ask your opinion."

Correct AnswerverifiedShow Answer

Another word to describe Gibb's defensive behavior of neutrality is indifference.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The term that describes the emotional tone of a personal relationship is

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"I can completely understand why you are so upset about this."

Correct AnswerverifiedShow Answer

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