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Exam 11: Managing Interpersonal Conflicts

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Question 31

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INSTRUCTIONS for questions 83-87: Match each of the following crazymakers with its description. -This person handles conflict by trying to make her partner feel responsible for causing her discomfort.

A) mind reader
B) crisis tickler
C) guilt maker
D) pseudoaccommodator
E) avoider

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Question 32

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A conflict can exist even if the parties in conflict are not dependent on each other.

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Question 33

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Due to the "Queen Bee" complex, women are less likely to invest time in mentoring, coaching, and sponsoring other women because they are afraid new success will undermine their own.

INSTRUCTIONS for questions 88-92: Match each of the following crazymakers with its description. -Thomas laughed off his business partner's comments that he was shirking some of his work responsibilities by saying, "And who got out of the wrong side of the bed today?"

Avoiding is sometimes an appropriate style to choose when

An uncontrolled, spontaneous "explosion," a "Vesuvius," is

If both partners are willing, the collaborative win-win approach is very likely to be successful.

Avoidance is never an effective conflict style to choose.

As long as one person in the relationship is aware of the disagreement, a conflict exists.

Audra and Alfonso argue and Alfonso storms out of the house.Audra calls Alfonso asking for forgiveness.He returns and they reconcile.Soon they fight again with Alfonso once again leaving.This is an example of a(n)

Destructive fights often start because the initiator confronts a partner who isn't ready for a confrontation.

With enough skill you should be able to use win-win problem solving successfully in almost any conflict.

INSTRUCTIONS for questions 88-92: Match each of the following crazymakers with its description. -Elaine deliberately cranks up the volume on her music, knowing that it irritates her mother.

Conflict is considered relational because it is determined by the way the parties interact with each other.

The distinguishing characteristic in win-lose problem solving is

Direct aggression is described as physical attacks and swearing, but does not include teasing or nonverbal gestures.

The ethnic background of communicators is not a significant factor in their views regarding conflict.

In the Communication Transcript in Chapter Eleven, Chris tries to resolve a conflict with her roommate Terry over cleaning their apartment by

Research has shown that strong marriages manage conflict in constructive ways.

Win-win problem solving is seldom used because