Question 1

Complementary and symmetrical conflict styles have been shown to produce

Accepted Answer

A)  marriages that got back together after conflict.
B)  couples who find other mates while getting divorced.
C)  a greater percentage of divorces that are settled amicably.
D)  both "good" results as well as "bad" ones.
E)  divorces that only have the facade of politeness.

Question 2

At which step in the win-win, collaborative process would brainstorming be appropriate?

Accepted Answer

A)  Identify your problem and unmet needs.
B)  Negotiate a solution.
C)  Make a date.
D)  Describe your problem and needs.
E)  Consider your partner's point of view.

Question 3

Alicia wanted to see a movie with her friends Friday night, but ended up at a bar since that's where most of the girls wanted to go.Alicia used what conflict style in this situation?

Accepted Answer

A)  avoiding
B)  collaborating
C)  compromising
D)  competing
E)  accommodating

Question 4

In high-context, collectivist countries, avoidance and accommodation are considered positive, appropriate ways to handle conflict.

Accepted Answer

A) True 
 B)False

Question 5

INSTRUCTIONS for questions 83-87: Match each of the following crazymakers with its description.
-Instead of expressing her feelings honestly, this person explains what her partner "really" means or what's "really wrong."

Accepted Answer

A)  mind reader
B)  crisis tickler
C)  guilt maker
D)  pseudoaccommodator
E)  avoider

Question 6

A full-fledged conflict will not occur unless the individuals involved try to prevent one another from achieving their goals.

Accepted Answer

A) True 
 B)False

Question 7

INSTRUCTIONS for questions 83-87: Match each of the following crazymakers with its description.
-This person almost brings what's bothering him to the surface, but never quite comes out and expresses himself.

Accepted Answer

A)  mind reader
B)  crisis tickler
C)  guilt maker
D)  pseudoaccommodator
E)  avoider

Question 8

Controlling resources like money, staffing, and time in order to keep employees from being successful is a form of workplace bullying.

Accepted Answer

A) True 
 B)False

Question 9

If you listen to your partner sincerely, avoid judgmental attacks, and empathize with his/her concerns, there's a good chance you'll get the same behavior in return.

Accepted Answer

A) True 
 B)False

Question 10

Of the following statements, which most accurately describes the part gender plays in conflict style?

Accepted Answer

A)  Gender is less important in determining conflict style than the behavior of the other person in the conflict.
B)  Research indicates that the stereotype of women as passive is nearly 90% accurate.
C)  There are virtually no discernible differences between the conflict styles of men and women.
D)  When actual behaviors are observed, women are more likely to withdraw from discussion issues than men are.
E)  All of these answers are correct.

Question 11

Gender is the most important variable in determining conflict style.

Accepted Answer

A) True 
 B)False

Question 12

Studies of different cultures and conflict reveal that

Accepted Answer

A)  assertiveness is valued worldwide.
B)  North Americans avoid confrontation more than other cultures studied.
C)  individualistic cultures are less assertive than collective ones.
D)  the assertiveness appropriate in North America could be perceived as rude and insensitive in collectivist cultures.
E)  All of these answers are correct are true.

Question 13

The "ownership" of a problem almost always belongs to

Accepted Answer

A)  the person who is dissatisfied.
B)  the person to whom the complaint is directed.
C)  the person with the lowest amount of self-disclosure.
D)  the person with the greatest amount of passive aggressive behavior.
E)  the most assertive person.

Question 14

A win-win, collaborative approach might be beneficial, but it isn't very realistic to use due to its detail and complicated structure.

Accepted Answer

A) True 
 B)False

Question 15

Lack of time for yourself and others is a common source of conflict in relationships.

Accepted Answer

A) True 
 B)False

Question 16

Individuals in low-context cultures typically resolve conflict by

Accepted Answer

A)  avoidance.
B)  indirect communication.
C)  nonassertion.
D)  All of these answers are correct.
E)  None of these answers are correct.

Question 17

When Brody steered clear of Miranda after they had an argument, he was using what style of conflict?

Accepted Answer

A)  accommodating
B)  compromising
C)  avoiding
D)  passive aggression
E)  crazymaking

Question 18

The situation at hand and the behavior of the other person in the conflict are more powerful determinants of a person's conflict style than gender.

Accepted Answer

A) True 
 B)False

Question 19

The text says that "stopping and counting to ten" applies to win-win problem solving.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not an example of workplace bullying?

Accepted Answer

A)  assertive language
B)  impossible deadlines
C)  behind the back criticism
D)  withholding resources employees need to be successful
E)  nit picking

Exam 11: Managing Interpersonal Conflicts

The situation at hand and the behavior of the other person in the conflict are more powerful determinants of a person's conflict style than gender.

Correct AnswerverifiedShow Answer

The text says that "stopping and counting to ten" applies to win-win problem solving.

Correct AnswerverifiedShow Answer

In high-context, collectivist countries, avoidance and accommodation are considered positive, appropriate ways to handle conflict.

Correct AnswerverifiedShow Answer

Gender is the most important variable in determining conflict style.

Correct AnswerverifiedShow Answer

Controlling resources like money, staffing, and time in order to keep employees from being successful is a form of workplace bullying.

Correct AnswerverifiedShow Answer

Individuals in low-context cultures typically resolve conflict by

Correct AnswerverifiedShow Answer

Which of the following is not an example of workplace bullying?

Correct AnswerverifiedShow Answer

Alicia wanted to see a movie with her friends Friday night, but ended up at a bar since that's where most of the girls wanted to go.Alicia used what conflict style in this situation?

Correct AnswerverifiedShow Answer

Of the following statements, which most accurately describes the part gender plays in conflict style?

Correct AnswerverifiedShow Answer

The "ownership" of a problem almost always belongs to

Correct AnswerverifiedShow Answer

Complementary and symmetrical conflict styles have been shown to produce

Correct AnswerverifiedShow Answer

Lack of time for yourself and others is a common source of conflict in relationships.

Correct AnswerverifiedShow Answer

When Brody steered clear of Miranda after they had an argument, he was using what style of conflict?

Correct AnswerverifiedShow Answer

A win-win, collaborative approach might be beneficial, but it isn't very realistic to use due to its detail and complicated structure.

Correct AnswerverifiedShow Answer

A full-fledged conflict will not occur unless the individuals involved try to prevent one another from achieving their goals.

Correct AnswerverifiedShow Answer

If you listen to your partner sincerely, avoid judgmental attacks, and empathize with his/her concerns, there's a good chance you'll get the same behavior in return.

Correct AnswerverifiedShow Answer

Studies of different cultures and conflict reveal that

Correct AnswerverifiedShow Answer

At which step in the win-win, collaborative process would brainstorming be appropriate?

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 83-87: Match each of the following crazymakers with its description. -Instead of expressing her feelings honestly, this person explains what her partner "really" means or what's "really wrong."

Correct AnswerverifiedShow Answer

INSTRUCTIONS for questions 83-87: Match each of the following crazymakers with its description. -This person almost brings what's bothering him to the surface, but never quite comes out and expresses himself.

Correct AnswerverifiedShow Answer

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