Question 1

All the following are considered technical skills EXCEPT:

Accepted Answer

A)   ability to use a computer
B)   ability to work with people
C)   ability to play video games
D)   ability to solve puzzles

Question 2

Even if you've never had a job, you may still have skills to offer an employer.

Accepted Answer

A) True 
 B)False

Question 3

When explaining a repair to a customer, you should always use precise and complex technical terms to impress the customer of your technical abilities.

Accepted Answer

A) True 
 B)False

Question 4

The withholding allowance certificate form is also called a ______.

Accepted Answer

A)   W-1
B)   W-2
C)   W-3
D)   W-4

Question 5

Ideally, a résumé should be _____ pages long.

Accepted Answer

A)   one to two
B)   two to three
C)   three to four
D)   four to five

Question 6

The first step in a logical diagnostic approach is to ______.

Accepted Answer

A)   gather information
B)   verify the problem exists
C)   research the information
D)   none of these answers is correct

Question 7

The same cover letter should be sent out to all potential employers.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following are considered part of effective communications?

Accepted Answer

A)   listening
B)   reading
C)   writing
D)   all answers are correct

Question 9

A technician turns in 50 hours of work in a 40-hour workweek. He is being paid $20 per flat rate. How much is he actually making per hour?

Accepted Answer

A)   $20 per hour
B)   $50 per hour
C)   $25 per hour
D)   none of these answers is correct

Question 10

An automobile is usually one of the largest expenses a customer has.

Accepted Answer

A) True 
 B)False

Question 11

A cover letter should have _____ paragraph(s) .

Accepted Answer

A)   one
B)   two
C)   three
D)   four

Question 12

A thank-you letter should be sent within _____ of an interview.

Accepted Answer

A)   a week
B)   three days
C)   hours
D)   five days

Question 13

A(n) ____________________ is an honest appraisal of yourself and your career hopes.

Accepted Answer

The answer of A(n) ____________________ is an honest appraisal of...

Question 14

A(n) ____________________ and ____________________ are considered personal marketing tools.

Accepted Answer

résumé, co...

Question 15

All the following demonstrate positive behaviors EXCEPT:

Accepted Answer

A)   initiative
B)   honesty
C)   experience
D)   self-esteem

Question 16

Name three things that an employment plan should contain.

Accepted Answer

Short-term goals, lo...

Question 17

All previous jobs should be listed on a résumé.

Accepted Answer

A) True 
 B)False

Question 18

Cover letters should be addressed to ______.

Accepted Answer

A)   the title of the person
B)   the name of the person
C)   "to whom it may concern"
D)   no one

Question 19

The flat rate system favors technicians who work in small shops.

Accepted Answer

A) True 
 B)False

Question 20

A reference can be anyone, including a family member.

Accepted Answer

A) True 
 B)False

Exam 2: Workplace Skills

Name three things that an employment plan should contain.

Correct AnswerverifiedShort-term goals, lo...View AnswerShow Answer

The same cover letter should be sent out to all potential employers.

Correct AnswerverifiedShow Answer

All the following are considered technical skills EXCEPT:

Correct AnswerverifiedShow Answer

All previous jobs should be listed on a résumé.

Correct AnswerverifiedShow Answer

The withholding allowance certificate form is also called a ______.

Correct AnswerverifiedShow Answer

A thank-you letter should be sent within _____ of an interview.

Correct AnswerverifiedShow Answer

An automobile is usually one of the largest expenses a customer has.

Correct AnswerverifiedShow Answer

A technician turns in 50 hours of work in a 40-hour workweek. He is being paid $20 per flat rate. How much is he actually making per hour?

Correct AnswerverifiedShow Answer

The flat rate system favors technicians who work in small shops.

Correct AnswerverifiedShow Answer

Even if you've never had a job, you may still have skills to offer an employer.

Correct AnswerverifiedShow Answer

When explaining a repair to a customer, you should always use precise and complex technical terms to impress the customer of your technical abilities.

Correct AnswerverifiedShow Answer

Which of the following are considered part of effective communications?

Correct AnswerverifiedShow Answer

A cover letter should have _____ paragraph(s) .

Correct AnswerverifiedShow Answer

Ideally, a résumé should be _____ pages long.

Correct AnswerverifiedShow Answer

Cover letters should be addressed to ______.

Correct AnswerverifiedShow Answer

A(n) ____________________ is an honest appraisal of yourself and your career hopes.

Correct AnswerverifiedShow Answer

All the following demonstrate positive behaviors EXCEPT:

Correct AnswerverifiedShow Answer

The first step in a logical diagnostic approach is to ______.

Correct AnswerverifiedShow Answer

A reference can be anyone, including a family member.

Correct AnswerverifiedShow Answer

A(n) ____________________ and ____________________ are considered personal marketing tools.

Correct Answerverifiedrésumé, co...View AnswerShow Answer

Correct Answer
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Short-term goals, lo...
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A(n) and are considered personal marketing tools.

Correct Answer
verified
résumé, co...
View Answer