Question 1

A stereotype of the difference in negotiation style between Americans and negotiators from other countries is that Americans are more likely to:

Accepted Answer

A)   make major concessions to the other side.
B)   be indirect and evasive about their true position.
C)   slowly build relationships.
D)   move quickly toward a resolution of the problem.

Question 2

Which of the following examples illustrates an indirect tie according to the strength-of-ties perspective​?

Accepted Answer

A)   ​Alfred and Anthony are close friends and often send messages to each other.
B)   ​Martin contacts his friend Edwin through a networking site.
C)   ​Sarah is connected to Michael through her friend Shirley.
D)   ​Nancy is part of a group formed by her close friends from college on a social networking site.

Question 3

The _____ style of conflict management is halfway between domination and appeasement.

Accepted Answer

A)   avoidant
B)   sharing
C)   collaborative
D)   accommodative

Question 4

Anecdotes are particularly useful in persuading group members about the:

Accepted Answer

A)   capabilities of the group leader.
B)   company's profit picture.
C)   problems facing the company in the future.
D)   importance of organizational values.

Question 5

A symptom of conflict with extremely negative consequences is when an organization:

Accepted Answer

A)   has departments competing for dominance behind the scenes.
B)   engages in the collaborative style of conflict management.
C)   focuses its energy in struggling with the competition.
D)   uses mediators to help settle disputes.

Question 6

When attempting to resolve conflict between two group members, leaders are advised to:

Accepted Answer

A)   use a win-lose approach.
B)   use confrontation and problem solving.
C)   modify the organization's structure.
D)   work with each side alone to reach a solution.

Question 7

Which one of the following is the farthest removed from a power-oriented linguistic style?

Accepted Answer

A)   Emphasizing indirect talk
B)   Apologizing infrequently
C)   Downplaying uncertainty
D)   Setting the agenda for a conversation

Question 8

A person's linguistic style:

Accepted Answer

A)   directly reflects the company's culture.
B)   determines that person's reading comprehension.
C)   is his or her characteristic speaking pattern.
D)   is closely related to his or her leadership style.

Question 9

Bright Inc., a company exporting electrical appliances, fails to deliver a large shipment on time to a customer in a different country due to certain technical problems. In order to avoid embarrassment, the officials of Bright Inc. conduct themselves in a dignified manner, as they may have to deal with the customer in future. Which of the following aspects of negotiation is seen in the given example?

Accepted Answer

A)   Face saving
B)   Bartering
C)   Making the rounds
D)   Confrontation

Question 10

The recommended way for a manager to make the rounds is to start the work day with an e-mail message to all direct reports asking for their input on problems and concerns.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following examples shows the use of a power-oriented linguistic style?

Accepted Answer

A)   Karen writes most of her business memos and letters using the passive voice.
B)   Janet speaks in a loud and clear voice during team meetings so that everyone can hear her.
C)   Abraham often delivers lengthy speeches with no concrete conclusions when addressing his subordinates.
D)   Milton uses a substantial amount of business jargon in his emails pertaining to new projects.

Question 12

A helpful way of overcoming cross-cultural communication barriers is to make frequent reference to a person's race or ethnicity, such as saying, "I would like you to meet Hector, our Latino member, who is a specialist in website construction."

Accepted Answer

A) True 
 B)False

Question 13

Materials handling manager Mary Ann wants to make the rounds. Therefore, she:

Accepted Answer

A)   casually drops by the cubicles of her direct reports to chat.
B)   drops in on higher-ranking managers to discuss strategy.
C)   sends an intranet survey to direct reports asking for their input on problems.
D)   makes an informal inspection of other departments.

Question 14

Steven, the legal representative of a company entering into a joint venture with another firm, formulates an agreement after discussions with his counterparts. The agreement is such that both companies are satisfied and stand to gain from the joint venture. The given example shows the _____ style of conflict management.

Accepted Answer

A)   accommodative
B)   competitive
C)   collaborative
D)   avoidant

Question 15

A problem noted with selective listening on the part of the leader is that it can block him or her from paying attention to a full range of problems.

Accepted Answer

A) True 
 B)False

Question 16

Team leader Steve wants to personally observe the problems and developments within his team. Which of the following techniques is most likely to suit his purpose?

Accepted Answer

A)   Using a power-oriented linguistic style
B)   Management by storytelling
C)   Making the rounds
D)   Selective listening

Question 17

Front-loading communication messages involves:

Accepted Answer

A)   placing key ideas at the beginning of a conversation.
B)   sprinkling business talk with jargon.
C)   appealing to the self-interest of people.
D)   emphasizing indirect talk rather than direct talk.

Question 18

A communication strategy that can make people appear powerful is:

Accepted Answer

A)   being short in verbal presentations.
B)   boldly attacking people.
C)   emphasizing self-deprecation.
D)   knowing exactly what they want.

Question 19

Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example?

Accepted Answer

A)   Accommodative style
B)   Competitive style
C)   Sharing style
D)   Avoidant style

Question 20

The purpose of collaboration is to:

Accepted Answer

A)   maximize the gain for one party at the expense of the other.
B)   find a good compromise solution to the dispute.
C)   combine several approaches to conflict resolution.
D)   search for win-win solutions to conflicts.

Exam 12: Communication and Conflict Resolution

Correct Answer
verified

Correct Answer
verified

The recommended way for a manager to make the rounds is to start the work day with an e-mail message to all direct reports asking for their input on problems and concerns.

Correct Answer
verified

Which of the following examples illustrates an indirect tie according to the strength-of-ties perspective?

Correct Answer
verified

A helpful way of overcoming cross-cultural communication barriers is to make frequent reference to a person's race or ethnicity, such as saying, "I would like you to meet Hector, our Latino member, who is a specialist in website construction."

Correct Answer
verified

Correct Answer
verified

A stereotype of the difference in negotiation style between Americans and negotiators from other countries is that Americans are more likely to:

Correct Answer
verified

A symptom of conflict with extremely negative consequences is when an organization:

Correct Answer
verified

The _____ style of conflict management is halfway between domination and appeasement.

Correct Answer
verified

Team leader Steve wants to personally observe the problems and developments within his team. Which of the following techniques is most likely to suit his purpose?

Correct Answer
verified

When attempting to resolve conflict between two group members, leaders are advised to:

Correct Answer
verified

Materials handling manager Mary Ann wants to make the rounds. Therefore, she:

Correct Answer
verified

A person's linguistic style:

Correct Answer
verified

A problem noted with selective listening on the part of the leader is that it can block him or her from paying attention to a full range of problems.

Correct Answer
verified

Front-loading communication messages involves:

Correct Answer
verified

A communication strategy that can make people appear powerful is:

Correct Answer
verified

Which one of the following is the farthest removed from a power-oriented linguistic style?

Correct Answer
verified

Which of the following examples shows the use of a power-oriented linguistic style?

Correct Answer
verified

The purpose of collaboration is to:

Correct Answer
verified

Anecdotes are particularly useful in persuading group members about the:

Correct Answer
verified

Exam 12: Communication and Conflict Resolution

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The recommended way for a manager to make the rounds is to start the work day with an e-mail message to all direct reports asking for their input on problems and concerns.

Correct AnswerverifiedShow Answer

Which of the following examples illustrates an indirect tie according to the strength-of-ties perspective​?

Correct AnswerverifiedShow Answer

A helpful way of overcoming cross-cultural communication barriers is to make frequent reference to a person's race or ethnicity, such as saying, "I would like you to meet Hector, our Latino member, who is a specialist in website construction."

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A stereotype of the difference in negotiation style between Americans and negotiators from other countries is that Americans are more likely to:

Correct AnswerverifiedShow Answer

A symptom of conflict with extremely negative consequences is when an organization:

Correct AnswerverifiedShow Answer

The _____ style of conflict management is halfway between domination and appeasement.

Correct AnswerverifiedShow Answer

Team leader Steve wants to personally observe the problems and developments within his team. Which of the following techniques is most likely to suit his purpose?

Correct AnswerverifiedShow Answer

When attempting to resolve conflict between two group members, leaders are advised to:

Correct AnswerverifiedShow Answer

Materials handling manager Mary Ann wants to make the rounds. Therefore, she:

Correct AnswerverifiedShow Answer

A person's linguistic style:

Correct AnswerverifiedShow Answer

A problem noted with selective listening on the part of the leader is that it can block him or her from paying attention to a full range of problems.

Correct AnswerverifiedShow Answer

Front-loading communication messages involves:

Correct AnswerverifiedShow Answer

A communication strategy that can make people appear powerful is:

Correct AnswerverifiedShow Answer

Which one of the following is the farthest removed from a power-oriented linguistic style?

Correct AnswerverifiedShow Answer

Which of the following examples shows the use of a power-oriented linguistic style?

Correct AnswerverifiedShow Answer

The purpose of collaboration is to:

Correct AnswerverifiedShow Answer

Anecdotes are particularly useful in persuading group members about the:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Which of the following examples illustrates an indirect tie according to the strength-of-ties perspective?

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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