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Exam 1: Differing Perspectives on Quality

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Question 41

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Why are cross-functional teams becoming more common? What difficulties do they experience?

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The supply chain encompasses many differ...

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Question 42

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Operations was the first functional field of management to adopt quality as its own.

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Question 43

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Which of the following is the most traditional dimension of quality?

Two of the major emphases in engineering are the areas of ________.

Performance refers to the efficiency with which a product achieves its intended purpose.

Describe the relevance of the "systems view" to our understanding of quality management.

Concurrent engineering has resulted in the simultaneous performance of product design and quality testing.

________ engineering has resulted in the simultaneous performance of product and process design activities.

________ refers to activities associated with guaranteeing the quality of a product or service.

If a component has a relatively high probability for failure that will affect the overall function of a product, then ________ is applied so that a backup system can take over for the failed primary system.

Statistical process control is associated with which of the following perspectives of quality?

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?

Alignment refers to consistency between different operational subplans and the overall strategic plan.

The operations management view of quality is rooted in the ________ approach.

Which of the following activities is related to quality control?

Which of Garvin's dimensions of quality include the "bells and whistles" contained in products?

The operations management view of quality is rooted in the marketing approach.

The primary marketing tools for influencing customer perceptions of quality are conformance and reliability.

Downstream activities include all of those activities involving interaction with suppliers.

The pursuit of quality does not safeguard a company against bad management.