Question 1

Mihaela has just moved to Canada from Turkey. In Turkey, she was a lab manager in a hierarchical organization where employees quickly responded to direct orders. She now has a senior position in a Canadian lab that focuses on team building. She has discovered that her fellow workers do not respond to her previous management style. What organizational communication barrier must she overcome?

Accepted Answer

A)  lack of communication skills
B)  long lines of communication
C)  differing frames of reference
D)  ego involvement

Question 2

What type of technology makes it possible to centralize applications and data for access by employees no matter where they are?

Accepted Answer

A)  cloud computing technology
B)  blogs, podcasts, and wikis
C)  telephony
D)  presence technology

Question 3

What does a free exchange of information help organizations to do?

Accepted Answer

A)  to respond rapidly to changing markets
B)  to minimize employee morale
C)  to limit public information
D)  to reduce the exchange of ideas within organizations

Question 4

Ethical business communicators are ______________ when they recognize their own biases and strive to keep them from distorting a message.

Accepted Answer

The answer of Ethical business communicators are ______________ when they...

Question 5

When does the process of communication begin?

Accepted Answer

A)  when a message is put into words
B)  when the message is sent over a communication channel to the receiver
C)  when the sender has an idea
D)  when the receiver actually receives the message and decodes it

Question 6

When are differences in frames of reference especially significant?

Accepted Answer

A)  when working on improving one's listening skills
B)  when communicating with people from different cultures
C)  when overcoming physical barriers to communication
D)  when dealing with conflicting emotions

Question 7

The rise of new communication technologies, trade barriers, advanced forms of transportation, and saturated local markets have encouraged companies to move to emerging markets around the world.

Accepted Answer

A) True 
 B)False

Question 8

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. What does this misunderstanding result from?

Accepted Answer

A)  bypassing
B)  differing frames of reference
C)  noise
D)  using the incorrect communication channel

Question 9

Information flows through formal communication channels in three directions: downward, upward, and spiral.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a significant trend in today's dynamic workplace?

Accepted Answer

A)  union participation and regulation
B)  more homogeneous workforces
C)  around-the-clock availability
D)  stricter dress codes

Question 11

The "new economy" comprises Internet-based companies, m-commerce, and e-commerce.

Accepted Answer

A) True 
 B)False

Question 12

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

Accepted Answer

The answer of Feedback from employees to management forms the...

Question 13

Which of the following is an example of upward communication in an organization?

Accepted Answer

A)  Three administrative assistants meet to discuss possible software upgrades.
B)  A department manager sends a text message to his employees about a new overtime policy.
C)  A warehouse worker suggests to his boss a way to improve employee morale.
D)  The CEO sends an e-mail message to all employees inviting them to a company picnic.

Question 14

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Accepted Answer

The answer of ____________________ are verifiable and often are quantifiable;...

Question 15

Which of the following is an example of an internal organizational communication?

Accepted Answer

A)  a tweet sent to a customer about a private sale that will take place tomorrow
B)  a Facebook page advertising a company's products
C)  a meeting of all department managers
D)  an annual report sent to company stockholders

Question 16

Which of the following statements best describes formal and informal communication channels?

Accepted Answer

A)  All relevant organizational information should flow through formal communication channels.
B)  A free exchange of information within organizations should be avoided because it can lead to chaos.
C)  Managers should do everything possible to avoid grapevine communication within an organization.
D)  Companies should monitor social media sites to see what customers and others are saying about the company.

Question 17

Which of the following is NOT an advantage of oral communication?

Accepted Answer

A)  It provides immediate feedback.
B)  It promotes easy recall.
C)  It can be adjusted to the audience.
D)  It supplies nonverbal cues.

Question 18

Given the increase of diversity in the workplace, which of the following should be a major priority for businesspeople?

Accepted Answer

A)  learning to design their own wiki
B)  learning a second language to communicate with coworkers
C)  co-operating and communicating successfully with diverse coworkers
D)  reconsidering their values in order to relate to diverse global markets

Question 19

Which of the following communication media requires the most clarifying information for the recipient?

Accepted Answer

A)  face-to-face meetings and conversations
B)  e-mail messages
C)  flyers or posters
D)  telephone calls

Question 20

Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were. Which of the following questions is NOT important as you decide what to do?

Accepted Answer

A)  Is the action you are considering legal?
B)  Are there better alternatives?
C)  Would family, friends, or coworkers approve?
D)  What is the best channel of communication to use in responding to your boss?

Exam 1: Business Communication in the Digital Age

Given the increase of diversity in the workplace, which of the following should be a major priority for businesspeople?

Correct Answer
verified

Which of the following communication media requires the most clarifying information for the recipient?

Correct Answer
verified

Which of the following statements best describes formal and informal communication channels?

Correct Answer
verified

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Correct Answer
verified

When does the process of communication begin?

Correct Answer
verified

Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were. Which of the following questions is NOT important as you decide what to do?

Correct Answer
verified

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

Correct Answer
verified

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. What does this misunderstanding result from?

Correct Answer
verified

Which of the following is a significant trend in today's dynamic workplace?

Correct Answer
verified

Information flows through formal communication channels in three directions: downward, upward, and spiral.

Correct Answer
verified

Which of the following is an example of upward communication in an organization?

Correct Answer
verified

The rise of new communication technologies, trade barriers, advanced forms of transportation, and saturated local markets have encouraged companies to move to emerging markets around the world.

Correct Answer
verified

When are differences in frames of reference especially significant?

Correct Answer
verified

Which of the following is an example of an internal organizational communication?

Correct Answer
verified

What does a free exchange of information help organizations to do?

Correct Answer
verified

Correct Answer
verified

Ethical business communicators are ______________ when they recognize their own biases and strive to keep them from distorting a message.

Correct Answer
verified

Which of the following is NOT an advantage of oral communication?

Correct Answer
verified

What type of technology makes it possible to centralize applications and data for access by employees no matter where they are?

Correct Answer
verified

The "new economy" comprises Internet-based companies, m-commerce, and e-commerce.

Correct Answer
verified

Exam 1: Business Communication in the Digital Age

Given the increase of diversity in the workplace, which of the following should be a major priority for businesspeople?

Correct AnswerverifiedShow Answer

Which of the following communication media requires the most clarifying information for the recipient?

Correct AnswerverifiedShow Answer

Which of the following statements best describes formal and informal communication channels?

Correct AnswerverifiedShow Answer

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Correct AnswerverifiedShow Answer

When does the process of communication begin?

Correct AnswerverifiedShow Answer

Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were. Which of the following questions is NOT important as you decide what to do?

Correct AnswerverifiedShow Answer

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

Correct AnswerverifiedShow Answer

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. What does this misunderstanding result from?

Correct AnswerverifiedShow Answer

Which of the following is a significant trend in today's dynamic workplace?

Correct AnswerverifiedShow Answer

Information flows through formal communication channels in three directions: downward, upward, and spiral.

Correct AnswerverifiedShow Answer

Which of the following is an example of upward communication in an organization?

Correct AnswerverifiedShow Answer

The rise of new communication technologies, trade barriers, advanced forms of transportation, and saturated local markets have encouraged companies to move to emerging markets around the world.

Correct AnswerverifiedShow Answer

When are differences in frames of reference especially significant?

Correct AnswerverifiedShow Answer

Which of the following is an example of an internal organizational communication?

Correct AnswerverifiedShow Answer

What does a free exchange of information help organizations to do?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Ethical business communicators are ______________ when they recognize their own biases and strive to keep them from distorting a message.

Correct AnswerverifiedShow Answer

Which of the following is NOT an advantage of oral communication?

Correct AnswerverifiedShow Answer

What type of technology makes it possible to centralize applications and data for access by employees no matter where they are?

Correct AnswerverifiedShow Answer

The "new economy" comprises Internet-based companies, m-commerce, and e-commerce.

Correct AnswerverifiedShow Answer

Correct Answer
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