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A person's occupation has no effect on the goods and services that she buys.

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While an individual's beliefs are difficult to change, an individual's attitudes are easy to change.

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Many marketers now use ________ research to dig deeply into consumer psyches and develop better marketing strategies.


A) analytical
B) interpretive
C) causal
D) descriptive
E) experiential

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________ consumers are one of the fastest-growing U.S. population subsegments and are expected to surge to nearly one third of the total U.S. population by 2030.


A) African American
B) Hispanic American
C) Asian American
D) Baby boomer
E) Millennial

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Although more price-conscious than other population segments, ________ consumers tend to be strongly motivated by quality and selection, and give importance to brands.


A) lower upper
B) African American
C) Asian American
D) Filipino
E) working class

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The buying decision process starts with ________, in which the buyer spots a problem.


A) need recognition
B) information search
C) impulse purchases
D) buyer's remorse
E) alternative evaluation

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________ describes changes in an individual's behavior arising from experience.


A) Lifestyle
B) Learning
C) Perception
D) Cognitive dissonance
E) Selective attention

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Robert has taken up cycling as a hobby and as a way to maintain his physical fitness. He wants to buy a hydration system since he will need a lot of water as he cycles. Having gathered a great deal of information, he has finally narrowed down his choices to three systems: Waterbags for Roadies, Supertanker Hydropacks, and Fast Water. Robert is in the ________ stage of the buyer decision process.


A) need recognition
B) evaluation of alternatives
C) product trial
D) postpurchase evaluation
E) information search

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Some consumers worry that they will be affected by marketing messages without even knowing it. They are concerned about ________.


A) alternative evaluation
B) subliminal advertising
C) selective retention
D) cognitive dissonance
E) selective communication

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Identify product characteristics that influence the rate of adoption. Explain how each characteristic affects the rate of adoption.

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The five most important product characte...

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Which of the following is the adoption process stage at which the consumer considers whether trying the new product makes sense?


A) awareness
B) interest
C) evaluation
D) adoption
E) trial

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Which consumer group tends to show more brand loyalty and makes shopping a family event, with children having a big say in the purchase decision?


A) Hispanic Americans
B) African Americans
C) Arab Americans
D) working class consumers
E) middle class consumers

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After the purchase of a product, consumers will be either satisfied or dissatisfied and engage in ________.


A) consumer capitalism
B) alternative evaluation
C) postpurchase behavior
D) consumer ethnocentrism
E) information searches

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According to Freud, a person's buying decisions are primarily affected by ________.


A) family influences
B) societal expectations
C) brand images
D) cultural norms
E) subconscious motives

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George is buying his first house. He has spent a month looking at houses and comparing attributes such as price and location. He has contacted several real estate agents to look at different types of houses. George is most likely exhibiting ________.


A) variety-seeking buying behavior
B) complex buying behavior
C) consumer capitalism
D) dissonance-reducing buying behavior
E) marketing myopia

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The buyer decision process consists of five stages. Which of the following is NOT one of these stages?


A) need recognition
B) information search
C) conspicuous consumption
D) purchase decision
E) postpurchase behavior

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Which of the following would each consumer segment attracted to The Attic Trunk have in common with the other consumer segments?


A) habitual buying behaviors
B) self-concepts
C) AIO dimensions
D) life-cycle stages
E) aspirational groups

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Jim is planning on buying an expensive HDTV and he realizes that there are few differences between brands. Jim is displaying complex buying behavior.

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According to Maslow's hierarchy of needs, which of the following is the LEAST pressing need?


A) physiological needs
B) social needs
C) esteem needs
D) self-actualization needs
E) safety needs

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Which of the following would a marketer LEAST likely do to encourage habitual buying behavior?


A) dominate shelf space
B) run frequent reminder ads
C) keep shelves fully stocked
D) stress unique features in ads
E) offer lower prices and coupons

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