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Exam 1: Managers and Managing

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Question 41

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Controlling is the managerial task that involves

A) deciding what organizational goals to pursue.
B) obtaining customers by producing goods and services more cheaply than any competitor.
C) taking any corrective actions needed to maintain or improve performance.
D) using personality to establish equilibrium in the workplace.
E) motivating people to perform at a high level.

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Question 42

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Describe the two categories of global crisis management, giving recent examples. Using one recent example for each, discuss ways a company might manage the crisis to avoid disaster.

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The causes of global crises or disasters...

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Question 43

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Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups.

Top managers are

A company with a high level of efficiency and a low level of effectiveness is most likely to produce a

A large airline appointed an engineer to be the link between the company's research and development department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane. According to Mintzberg, the engineer appointed by the airline is in the role of a

You have just been hired to manage an IHOP restaurant. How would you use the four building blocks of competitive advantage to increase your restaurant's market share?

Organizational performance is most likely to

The four building blocks of competitive advantage are superior efficiency; speed, flexibility, and innovation; responsiveness to customers; and

José is the manager of Sandy's Candy, a popular confectioner in Illinois. He is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines that employees are expected to follow at work. According to Mintzberg, he is performing the role of a

________ is the process of creating new or improved products that customers want.

Maria, the HR manager of a landscape design company, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which managerial task is Maria performing?

The public relations manager of an oil company explained what the company intended to do to tackle the threat to marine life caused by an oil spill when one of its tankers crashed. According to Mintzberg, the public relations manager is playing the role of a

Supervisors are also referred to as ________ managers.

Huan, a manager, is working with her company's labor union to reach an agreement about pay increases and benefits for her employees. She is performing the role of negotiator, which is a(n) ________ responsibility, according to Mintzberg.

Following an oil spill in the Gulf of Mexico, the CEO of a petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a

Jack's Sprouts markets canned vegetables. In recent years, Jack's Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack's Sprouts decided to lay off those who lacked effectiveness and were inefficient. Which employee is most likely to be laid off by Jack's Sprouts' CEO?

Describe the three planning steps in the text and explain how this process can affect a manager's ability to succeed.

You are a new manager in a growing company. You start out as a first-line manager but soon are promoted to a middle management position, and eventually to a top management position. Explain the difference between these levels of management by detailing what tasks you would be expected to perform.

Natalie, who supervises 15 people in her department, recently met with her superiors to discuss her performance as a supervisor in controlling the behavior of her direct reports. Getting this feedback will help her develop her ________ skills.