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Exam 11: Communication

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Question 31

True/False

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Facebook is a hybrid social networking service that allows users to post microblog entries or tweets to their subscribers about any topic, including work.

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verified

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Question 32

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________ is a condition in which information inflow exceeds an individual's processing capacity.

A) Information scarcity
B) Information richness
C) Information architecture
D) Information inequity
E) Information overload

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verified

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Question 33

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Discuss the advantages and disadvantages of oral communication.

Norah Baines is one of the most devoted teachers at Oakwood Academy. She has been working with the institution for seven years and is expecting a promotion soon. However, Norah's candidacy for this promotion is passed over in favor of another less experienced male employee as Norah plans to start a family soon. Consequently, Norah writes a formal letter voicing her concerns. Norah's letter fulfills the ________ function of communication.

Gehring Services is a company organized around a strong management which values experience, knowledge, and structure. The company has a detailed framework of rules, procedures, and guidelines in place to help employees respond to problems in an orderly manner. Mails, memos, and notifications are used to communicate between managers, employees, and the management. Despite such provisions to help in structuring and executing work, the company incurs losses for delays and quality issues. One of their key clients had asked for two similar projects to be delivered by the teams headed by Briony and Benedict. While Benedict's team completed the project successfully on time, Briony's team had to implement numerous last-minute changes to meet client specifications, and she ended up delivering the project over a week late. Which of the following, if true, would explain this delay in Briony's submission?

The ________ network is a type of formal small-group network that permits the entire group to actively communicate with each other.

Which of the following is desirable with regard to persuasive communication?

Discuss the advantages and disadvantages of written communication.

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and nonverbal communication in lateral flowing direction.

Before communication can take place, a ________ is required.

List and explain four of the barriers to effective communication.

Stacey was at work when Ann, her sister, called to confirm their dinner plan the following weekend at their Aunt Hilda's farmhouse. Stacey said she would call Joe, her husband, and get back to her. However, when Stacey called her back, Ann could not hear most of what she said because Jennifer, Ann's daughter, was crying loudly in the background. -Who represents the noise in the communication process depicted in this scenario?

Which of the following is a recommendation to effectively manage e-mail?

Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

65% of all remote meetings are done via audio only.

Filtering is a barrier to effective communication that takes place when ________.

Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan?

The informal communication network in an organization is ________.

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

Communication apprehension applies to oral and written communication.