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Hiring the wrong person for the job,committing unfair labor practices,and failing to motivate employees are personnel mistakes that hinder firms from achieving positive results.

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A line manager's human resource responsibilities most likely include all of the following EXCEPT ________.


A) maintaining department morale
B) controlling labor costs
C) protecting employees' health
D) marketing new products and services

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Why is human resource management important to all managers? What is the role of line managers in human resource management?

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HR management is important to all manage...

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Staff managers have staff authority which enables them to issue orders down the chain of command unlike line managers.

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Transactional HR groups focus on assisting top management in big picture issues such as developing a firm's long-term strategic plan.

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What is the LEAST likely reason for the growing number of U.S.firms that are re-shoring jobs?


A) free trade areas
B) high shipping fees
C) inadequate quality
D) intellectual property theft

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An HR manager who wants to analyze the costs associated with each new hire will most likely use which of the following?


A) podcasts
B) Web portal
C) data warehouse
D) public domain software

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The SHRM Human Resource Certification exams include testing on management practices,staffing,development,compensation,labor relations,and health and safety.

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________ is the right to make decisions,to direct the work of others,and to give orders.


A) Leadership
B) Authority
C) Management
D) Responsibility

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Which of the following refers to the authority exerted by an HR manager as coordinator of personnel activities?


A) staff authority
B) line authority
C) functional authority
D) corporate authority

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In general,how many human resource employees would be on staff for a firm with 500 total employees?


A) 1
B) 2
C) 5
D) 10

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________ is the process of acquiring,training,appraising,and compensating employees,and attending to their labor relations,health and safety,and fairness concerns.


A) Labor relations
B) Human resource management
C) Behavioral management
D) Organizational health and safety management

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In most firms,top human resource executives have many years of experience working in the human resources department,and about 40% of them have professional HR certification.

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Functional authority is the authority exerted by an HR manager as coordinator of personnel activities.

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One of the ________ functions of a human resource manager includes directing the activities of his or her subordinates in the HR department.


A) coordinative
B) corporate
C) staff
D) line

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Globalization,competition,and technology have led to which of the following trends in human resource management?


A) HR managers primarily focus on providing transactional services like recruiting and hiring.
B) Metrics used to measure employee potential have been replaced by standardized testing.
C) HR managers assist top management with developing and implementing new strategies.
D) Employee contracts are frequently used by HR managers to protect the interests of the firm.

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Which of the following describes the most significant demographic trend facing the U.S.work force?


A) increased number of aging workers
B) decreased number of contingent workers
C) increased number of blue-collar workers
D) decreased number of bilingual workers

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Which of the following best describes a nontraditional worker?


A) workers near retirement age
B) ethnically diverse workers
C) workers with multiple jobs
D) service-based workers

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Which HR specialty involves preparing job descriptions?


A) compensation manager
B) EEO coordinator
C) job analyst
D) recruiter

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Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations?


A) case studies
B) metrics
C) practices
D) ratios

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