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Exam 18: Creating and Leading Change

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Question 1

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Lifelong learning requires

A) sticking to the ideas that proved successful in the past.
B) doing what feels most comfortable.
C) assessing the reasons behind one's successes and failures.
D) celebrating one's successes and generally maintaining a positive attitude.
E) relying on others' opinions to determine whether one is successful or not.

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Question 2

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Explain the difference between reactive change and proactive change, as well as between adapters and shapers. Give examples.

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Student answers and examples will vary b...

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Question 3

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Organization development is a systemwide application of ________ knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness.

Francisco, a project manager at a telephone systems engineering firm, is holding a meeting in which he announces to the members of his work group that from now on, they will need to copy him on all email correspondence with clients. This raises an uproar, which Francisco quells by holding up a hand and saying, "This is the way I want it done!" He looks around the room before saying "Any questions?" in a tone that implies there had better not be any questions. As a result, the team members comply, but every time one of them has to copy Francisco on a client email, no matter how insignificant the subject matter, they resent it. This is an example of resistance brought about by

An organization's ability to achieve multiple objectives at the same time is referred to as the

To move successfully into the future, you should commit to

According to Collins and Porras, truly great companies have

Explain the concept of continuous learning, including the steps of the learning cycle, and discuss the role it could have in helping you develop leadership skills.

"Team, our organization is in a fight for its very survival," said Thor Isaacsen, CEO of Hammer Products. "However, over the past month, we have developed sweeping changes in the way that we do business that will ensure our long-term success. And I believe that the most effective way for you to lead change in your divisions is to

To help implement a big change in its employee management procedures, the president of the Midland Gasket Manufacturing appoints a union official to the company's executive committee. This is an example of managing resistance through

Chazz and Hayden are the marketing managers of two different branches of Edwards & Ashton Restaurant Supply. While preparing to submit his monthly sales report, Chazz realizes that his sales executives have consistently failed to reach their monthly targets, and he immediately announces to his team that they will have to work weekends until they reach their quota. On the other hand, due to changes he implemented earlier, Hayden's team members have been able to achieve their monthly targets.Judging from the strategy Chazz chose to deal with his problem, his sales staff will likely respond by becoming

Tyra Kendrick, Western Division manager, knows that the upcoming year's budget and planning process will be a challenge. For the first time in ten years, the company is changing its budgeting, salary administration, and marketing approach, and a major reorganization will be involved. She expects the managers and staff to resist the planned changes. How might she influence her managers to accept and publicly support the changes?

Safety is a big concern at the Glory Canning Company, and so the company has spent a great deal of money on an education program that includes cartoons, stickers, skits put on by employees, daily announcements, and array of other promotional methods and items. Nevertheless, employees have proven less than enthusiastic about the initiative. Most likely their resistance is due to

Define and discuss organization development.

The companies that lead change most effectively establish a sense of normalcy and protect their employees from the pressures in the market.

Becoming world class means becoming

Many individuals and companies are plagued by the ________, the belief that multiple objectives are mutually exclusive.

Jaime thought - to himself - that the change proposed by management was reasonable. However, he wanted to be liked and accepted by his coworkers, most of whom vocally opposed the change. Therefore, he joined his coworkers in criticizing management for the change. This is an example of resistance brought about by

Identify and discuss the reasons for resistance to change.

The most accurate definition of a performance gap is the difference between