FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 18: Creating and Leading Change

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 51

Essay

Review LaterAdd Note

Review Later

For each of the approaches to managing resistance, discuss the types of situation in which each is most commonly used, as well as the principal advantages and drawbacks of each.

Correct Answer

verified

The education and communication approach...

View Answer

Show Answer

Question 52

Multiple Choice

Review LaterAdd Note

Review Later

"That's beautiful, Andrea! Your technological breakthrough will radically change the structure of our industry, and the future competitive landscape will be of our own design. What a great position we will be in! Thanks to your accomplishments, our company will truly be one of the ________," exclaimed Andrea's CEO.

A) adapters
B) motivators
C) shapers
D) change agents
E) gatekeepers

Correct Answer

verified

Show Answer

Question 53

Multiple Choice

Review LaterAdd Note

Being world class requires

Orrin was reluctant to follow a new customer service policy that his company adopted. Orrin's boss, Bella, told him that if he did not begin following the policy immediately, he would lose the chance at a bonus he hoped to get. Bella used ________ to overcome Orrin's resistance to change.

When change initiators do not have all the information they need to design the change and others have considerable power to resist, the best approach to managing resistance to change is through

Although Trans-American Consolidated Truck & Transport is a large, bureaucratic organization, it is about to undertake a massive change in the way it does business. These changes will include redesigning processes, reward systems, and managerial selection and training. The ultimate goal of these changes is to improve the company's efficiency, allowing it to achieve many goals at the same time. For the purpose, the company develops a project team, which is asked to identify the factors that prevent people from changing, as well as those that drive them toward change.In their belief that they can achieve many goals at the same time, the members of the project team at Trans-American Consolidated Truck & Transport are expressing an idea known as

According to Jim Collins, a highly capable individual who makes productive contributions through talent, knowledge, skills, and good work habits is most likely to be categorized under Level ________ of the Level 5 hierarchy.

The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes, but middle management has developed some specific approaches to enlist their cooperation:1. Management will hold a series of small-group discussions in which they will explain why the changes are being made.2. A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team.3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.4. If any employees consistently cause their work groups to fall behind schedule, they will be given the choice of either adapting to the new program or finding some other place to work.A vacation-time bonus will be awarded to employee groups who meet Nagoya Precision Drill's timeline for implementing the changes. This measure is an example of managing resistance to change through

Typically, companies tend to have too ________ change initiatives.

The companies that lead change most effectively establish a

As managers lead into the future, ________ is a key to sustained success.

The "tyranny of the or" refers to the belief that things

When employees do not see the advantage of a particular change compared to current practices or do not recognize how such a change fits with the firm's strategy, the result is most likely resistance to change driven by

Dominique noticed that whenever she told her employees that they needed to improve customer service, they paid little attention. She had the strong impression that they thought they were doing a good enough job. In this particular instance, what would be Dominique's best strategy for dealing with their complacency?

Individual team members may not strongly oppose a change suggested by management, but the opinions of their coworkers may encourage resistance due to

Realizing that current practices are inappropriate and that new behavior must be enacted is part of ________, a required stage for managing resistance.

Alison, a line manager at the computer monitor manufacturer Ocular, has come up with a new system to streamline production. However, her supervisor resists the idea on the basis that the current system "has worked just fine for a couple of decades." The supervisor's resistance to change is a result of

In managing resistance to organizational changes, facilitation and support mean

Discuss reasons for complacency.

Organization development has an underlying ________ orientation.