Question 1

Which of the following statements is true regarding culture in organizations?

Accepted Answer

A)  Multiple subcultures cannot exist in a single organization.
B)  Subcultures arise in a firm due to founder values and industry demands.
C)  Countercultures are never tolerated by an organization once they are identified.
D)  Employee perceptions of subcultures are related to employee commitment to the organization.

Question 2

Subcultures can arise from the personal characteristics of employees and managers or the conditions of the workplace.

Accepted Answer

A) True 
 B)False

Question 3

*How does the Four Seasons make sure that its employees to provide a high service culture?

Accepted Answer

A)  A 12-week training program, mentors, and excellent benefits
B)  Daily incentives for a good customer survey
C)  Employees are fired for any negative feedback from customers
D)  Employees are rotated out frequently to keep them motivated

Question 4

__________ or relationship building is an important activity new employees can undertake to ensure their adjustment to a firm.

Accepted Answer

The answer of __________ or relationship building is an important...

Question 5

Leaders impact organization culture through

Accepted Answer

A)  role modeling.
B)  leader height.
C)  leader intelligence.
D)  leader personality.

Question 6

What are the fundamental elements that create a culture?

Accepted Answer

Key to the creation of a culture is the ...

Question 7

Which of the following statements is true with regard to steps to effecting successful cultural change?

Accepted Answer

A)  Renaming a firm and creating a new logo for it constitutes a cultural change.
B)  Replacing the staff employees but not the CEO can ensure the establishment of a new value system in a firm.
C)  Slowly conveying information on a "need-to-know basis" only to employees ensures the firm establishment of a new value system for the firm.
D)  Thoughtfully developed, well administered training programs help establish new corporate norms of behavior.

Question 8

Shared values and beliefs that are in direct opposition to the values of the broader organizational culture represent a

Accepted Answer

A)  strong culture.
B)  weak culture.
C)  subculture.
D)  counterculture.

Question 9

A firm that rewards the achievement of goals only, and not the process to achieve those goals, is likely to have an outcome-based culture.

Accepted Answer

A) True 
 B)False

Question 10

*Describe two visual elements of a firm's culture and provide an example of each.

Accepted Answer

There are five visual elements: mission ...

Question 11

What is the final step in a successful cultural change process?

Accepted Answer

A)  training
B)  role modeling
C)  changing the reward system
D)  creating new stories and symbols

Question 12

Those who emphasize achievement, results and action create a(n)  _________ __________ culture in their organizations.

Accepted Answer

A)  outcome-oriented
B)  team-oriented
C)  detail-oriented
D)  people-oriented

Question 13

Choose an organization and using the dimensions of culture, describe which dimensions are present in the firm.

Accepted Answer

The answer of Choose an organization and using the dimensions...

Question 14

A strong culture always outperforms a weak culture because of the consistency of expectations.

Accepted Answer

A) True 
 B)False

Question 15

What is a mentor?

Accepted Answer

A mentor is a trusted person w...

Question 16

Strong cultures

Accepted Answer

A)  facilitate the changes that must occur in firms during mergers and acquisitions.
B)  outperform weak cultures regardless of the volatility of the environment.
C)  are no more
D)  are evidenced by consensus among employees on the values of the company.

Question 17

What are the six steps to changing a culture?

Accepted Answer

Create a sense of urgency.Chan...

Question 18

_____________ value competitiveness, outperforming competitors, and may not feature corporate social responsibility.

Accepted Answer

The answer of _____________ value competitiveness, outperforming competitors, and may...

Question 19

Define organizational culture.

Accepted Answer

Organizational culture is shar...

Question 20

Studies indicate that the most influential factor in creating an ethical culture is

Accepted Answer

A)  the reward system.
B)  the training program.
C)  leadership.
D)  the attraction-selection-attrition process.

Exam 15: Organizational Culture

Define organizational culture.

Correct AnswerverifiedOrganizational culture is shar...View AnswerShow Answer

Leaders impact organization culture through

Correct AnswerverifiedShow Answer

Which of the following statements is true with regard to steps to effecting successful cultural change?

Correct AnswerverifiedShow Answer

What are the fundamental elements that create a culture?

Correct AnswerverifiedKey to the creation of a culture is the ...View AnswerShow Answer

Which of the following statements is true regarding culture in organizations?

Correct AnswerverifiedShow Answer

Shared values and beliefs that are in direct opposition to the values of the broader organizational culture represent a

Correct AnswerverifiedShow Answer

*How does the Four Seasons make sure that its employees to provide a high service culture?

Correct AnswerverifiedShow Answer

Studies indicate that the most influential factor in creating an ethical culture is

Correct AnswerverifiedShow Answer

Choose an organization and using the dimensions of culture, describe which dimensions are present in the firm.

Correct AnswerverifiedShow Answer

What is the final step in a successful cultural change process?

Correct AnswerverifiedShow Answer

Subcultures can arise from the personal characteristics of employees and managers or the conditions of the workplace.

Correct AnswerverifiedShow Answer

What is a mentor?

Correct AnswerverifiedA mentor is a trusted person w...View AnswerShow Answer

A firm that rewards the achievement of goals only, and not the process to achieve those goals, is likely to have an outcome-based culture.

Correct AnswerverifiedShow Answer

Those who emphasize achievement, results and action create a(n) _________ __________ culture in their organizations.

Correct AnswerverifiedShow Answer

*Describe two visual elements of a firm's culture and provide an example of each.

Correct AnswerverifiedThere are five visual elements: mission ...View AnswerShow Answer

Strong cultures

Correct AnswerverifiedShow Answer

_____________ value competitiveness, outperforming competitors, and may not feature corporate social responsibility.

Correct AnswerverifiedShow Answer

__________ or relationship building is an important activity new employees can undertake to ensure their adjustment to a firm.

Correct AnswerverifiedShow Answer

A strong culture always outperforms a weak culture because of the consistency of expectations.

Correct AnswerverifiedShow Answer

What are the six steps to changing a culture?

Correct AnswerverifiedCreate a sense of urgency.Chan...View AnswerShow Answer

Correct Answer
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Organizational culture is shar...
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Key to the creation of a culture is the ...
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A mentor is a trusted person w...
View Answer

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Those who emphasize achievement, results and action create a(n) _ __ culture in their organizations.

Correct Answer
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There are five visual elements: mission ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Create a sense of urgency.Chan...
View Answer