Question 1

Understanding gained through study and experience is called ________.

Accepted Answer

The answer of Understanding gained through study and experience is...

Question 2

Keeping a binder or electronic file with sections for assignments, notes, syllabus, and instructor and student contact information is an example of being ________.

Accepted Answer

The answer of Keeping a binder or electronic file with...

Question 3

Two aspects of being organized are ____.

Accepted Answer

A)   teamwork and knowledge
B)   time management and prioritizing
C)   integrity and growth
D)   communication and judgment
E)   self-confidence and persistence

Question 4

Explaining a bill to an irate patient in a tactful, inoffensive manner is an example of good ________ skills.

Accepted Answer

The answer of Explaining a bill to an irate patient...

Question 5

The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world is referred to as cultural ________.

Accepted Answer

The answer of The variety of human social structures, belief...

Question 6

Which of the following statements describes someone who is experiencing the awakening phase in the stages that lead to burnout?

Accepted Answer

A)   You realize that your initial expectations were unrealistic.
B)   You lose your self-confidence and self-esteem.
C)   You are delighted with your job, your coworkers, and the organization.
D)   You arise from the burnout ashes, adjusting to reality.
E)   You become increasingly tired, bored, and frustrated.

Question 7

Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the doctor had an emergency call and is running about 30 minutes behind in appointments. You reassure Mr. Ringsmuth that he will see the doctor shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting?

Accepted Answer

A)   Persistence
B)   Organization
C)   Integrity
D)   Communication
E)   Comprehension

Question 8

Knowing what you know and what you don't know is part of being ____.

Accepted Answer

A)   persistent
B)   judgmental
C)   punctual
D)   organized
E)   self-confident

Question 9

When Caitlin arrives at the clinic to begin her shift as administrative medical assistant, the phone is ringing, a coworker comes over with a question about a patient, a physician wants her to check on lab results for another patient, and a patient is standing at the desk in the reception area waiting to be helped. What is the first thing Caitlin should do?

Accepted Answer

A)   Check the lab results for the physician
B)   Answer the coworker's question
C)   Prioritize all of the tasks
D)   Help the patient standing at the reception desk
E)   Answer the phone

Question 10

Which of the following involves careful listening, observing, speaking, and writing?

Accepted Answer

A)   Professional judgment
B)   Critical thinking skills
C)   Empathy
D)   Communication skills
E)   Persistence

Question 11

Using time ________ skills will help you reduce stress and accomplish more during your workday.

Accepted Answer

The answer of Using time ________ skills will help you...

Question 12

Being at your duty station and ready to work at the beginning of your shift is an example of ____.

Accepted Answer

A)   professional appearance
B)   punctuality
C)   teamwork
D)   professional boundaries
E)   communication

Question 13

Which of the following occurrences is not likely to be a cause of stress?

Accepted Answer

A)   Making a good grade on a test
B)   Forgetting to complete a homework assignment
C)   Learning a new skill for your job
D)   Dealing with an angry patient on the phone
E)   Having an argument with your best friend

Question 14

Which of the following is not a technique for maintaining professional boundaries with a patient?

Accepted Answer

A)   Avoid giving the patient money
B)   Address the patient by his or her last name
C)   Use only tasteful, appropriate humor
D)   Agree to meet the patient outside the workplace
E)   Do not offer advice on personal matters.

Question 15

Kaleb is instructing a patient on how to care for the cast on her right arm. When he asks the patient if she has any questions, she says, "I work at an aquarium. I can avoid submerging the cast in water, but I cannot avoid water splashes entirely. Will there be any bad effects if I keep the entire cast covered with plastic all day, every day?" Kaleb does not know the answer, so he asks her to wait while he finds out the answer. She tells him not to bother, but he insists on finding the answer for her. Kaleb's behavior shows ____.

Accepted Answer

A)   dependability
B)   organizational skills
C)   teamwork
D)   critical thinking skills
E)   a good work ethic

Exam 3: Professionalism and Success

Understanding gained through study and experience is called ________.

Correct Answer
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Two aspects of being organized are ____.

Correct Answer
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Correct Answer
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Which of the following statements describes someone who is experiencing the awakening phase in the stages that lead to burnout?

Correct Answer
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Knowing what you know and what you don't know is part of being ____.

Correct Answer
verified

Keeping a binder or electronic file with sections for assignments, notes, syllabus, and instructor and student contact information is an example of being ________.

Correct Answer
verified

Correct Answer
verified

The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world is referred to as cultural ________.

Correct Answer
verified

Using time ________ skills will help you reduce stress and accomplish more during your workday.

Correct Answer
verified

Which of the following occurrences is not likely to be a cause of stress?

Correct Answer
verified

Explaining a bill to an irate patient in a tactful, inoffensive manner is an example of good ________ skills.

Correct Answer
verified

Which of the following involves careful listening, observing, speaking, and writing?

Correct Answer
verified

Correct Answer
verified

Which of the following is not a technique for maintaining professional boundaries with a patient?

Correct Answer
verified

Being at your duty station and ready to work at the beginning of your shift is an example of ____.

Correct Answer
verified

Exam 3: Professionalism and Success

Understanding gained through study and experience is called ________.

Correct AnswerverifiedShow Answer

Two aspects of being organized are ____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements describes someone who is experiencing the awakening phase in the stages that lead to burnout?

Correct AnswerverifiedShow Answer

Knowing what you know and what you don't know is part of being ____.

Correct AnswerverifiedShow Answer

Keeping a binder or electronic file with sections for assignments, notes, syllabus, and instructor and student contact information is an example of being ________.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world is referred to as cultural ________.

Correct AnswerverifiedShow Answer

Using time ________ skills will help you reduce stress and accomplish more during your workday.

Correct AnswerverifiedShow Answer

Which of the following occurrences is not likely to be a cause of stress?

Correct AnswerverifiedShow Answer

Explaining a bill to an irate patient in a tactful, inoffensive manner is an example of good ________ skills.

Correct AnswerverifiedShow Answer

Which of the following involves careful listening, observing, speaking, and writing?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is not a technique for maintaining professional boundaries with a patient?

Correct AnswerverifiedShow Answer

Being at your duty station and ready to work at the beginning of your shift is an example of ____.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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