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Marketing ethics refers to the ethical situations that are specific to the domain of marketing relating to societal, global, or individual consumer issues.

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Crystal Water donates 2 percent of its profits to children in need of clean water. This action demonstrates that Crystal Water is a firm with a strong ethical climate.

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The first step in ethical decision making is to gather information and identify stakeholders.

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Business ethics and marketing ethics are synonymous terms.

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Conscious marketing is governed by four overriding principles that guide a firm's economic value creation.

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Gary purchased a beer distributorship. He wants to increase the visibility of his firm in local markets, but he knows there are several regulations and socially accepted practices associated with promoting alcoholic beverages. The first thing Gary should do to make an ethical decision is to


A) identify issues that need to be addressed.
B) promote the firm's corporate social responsibility efforts.
C) gather information and identify stakeholders.
D) brainstorm alternatives.
E) choose a course of action.

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When Toyota owners began to report problems with sticking accelerator pedals and nonfunctioning brakes, Toyota at first ignored or rejected the claims. Eventually, the company evaluated the issue and issued a recall. Which of the four steps of the ethical decision-making framework was Toyota performing when it recalled several of its 2007-2010 models?


A) assess risk
B) identify issues
C) gather information and identify stakeholders
D) brainstorm and evaluate alternatives
E) choose a course of action

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Marketing ethics can involve societal issues such as the sale of products or services that may damage the environment or global issues such as the use of child labor.

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How might a technology company like Apple ensure that it behaves in a socially responsible way toward its customers?


A) It can protect the privacy of personal information collected on its website.
B) It can adhere to government-mandated safety standards in its stores.
C) It can ensure that it pays its employees fairly.
D) It can ensure that its packaging materials are recyclable.
E) Social responsibility isn't relevant where customers are concerned; it has to do with serving society.

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Constance has been asked to approve a marketing campaign that promotes food products to children. She is concerned that the food products are not particularly nutritious, although they are not as bad as the products sold by competitors. The ethical decision-making metric will allow Constance to


A) brainstorm alternative food products to promote in the campaign.
B) consider the profit potential of approving the campaign.
C) assess the likelihood that parents will purchase the products for their children.
D) use a series of tests to evaluate alternative courses of action.
E) disregard personal ethical considerations in the decision-making process.

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The Golden Rule test asks the question, "Would I like to be on the receiving end of this action and all its potential consequences?"

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Aiden wants to work for a firm that demonstrates corporate social responsibility. Draw up a list of questions Aiden could use in an interview to determine the level of commitment of potential employers.

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The student should include questions add...

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The sale of environmentally damaging products made by child labor evokes which conscious marketing principle?


A) recognition of marketing's greater purpose
B) consideration of stakeholders and their interdependence
C) the presence of conscious leadership
D) the understanding that decisions are ethically based
E) focus on creating a corporate culture

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________ provides a detailed, multipronged "Statement of Ethics" that can serve as a foundation for marketers.


A) Sales and Marketing Executives International
B) The American Marketing Association
C) The Better Business Bureau
D) The eMarketing Association
E) The Advertising Association of America

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Which statement differentiates CSR from conscious marketing?


A) It incorporates higher purpose and a caring culture.
B) It takes a holistic, ecosystem view of business as a complex adaptive system.
C) It understands that decisions are ethically based.
D) Social responsibility is at the core of the business.
E) It sees limited overlap between the business and society.

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During the ________ phase of the strategic marketing planning process, marketers utilize systems to check whether each conscious marketing issue raised in earlier phases was addressed.


A) implementation
B) control
C) planning
D) assessment
E) social responsibility

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One of a company's stakeholders of conscious marketing is the marketplace in which a firm can lead the way by addressing water shortage issues which causes other firms to follow suit.

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The ABC firm is in Step 4 of its ethical decision-making process. Executives are asked to take the publicity test using an ethical-decision making metric. All scores were in the "No" column. What does this mean?


A) The situation is not ethically troubling to the executives.
B) The executives need to step back and reflect on how they wish to proceed.
C) The situation is ethically troubling to the executives.
D) The executives need to retake the test or take the moral mentor test instead.
E) The results are invalid and the executives need to take the transparency test.

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In which step of the ethical decision-making process would various alternatives be considered to determine the best solution?


A) the second step
B) the third step
C) the last step
D) fifth step
E) the first step

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Plateau Computer Company decides to market its tablet computers to preschoolers, even though the tablets are better suited for much older children. This potentially unethical decision would take place during the control phase of the strategic marketing planning process.

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