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Exam 4: Nonverbal Communication Skills

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Question 31

Multiple Choice

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Zones or distances in which interpersonal interactions can take place are known as _____.

A) proxemics
B) semantics
C) environmental cues
D) hygiene cues

E) A) and D)
F) C) and D)

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Question 32

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Perception checking is one way to clarify a nonverbal cue by stating the behavior that was observed.

A) True
B) False

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Question 33

Multiple Choice

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Nonverbal communication cues that send powerful messages through gestures, vocal qualities, manner of dress, and grooming are known as ________.

________ is likely to lead to customer relationship breakdowns.

Your appearance and grooming are an important part of your ________ when dealing with customers.

The number of service providers and customers with varied backgrounds has been declining at a rapid pace.

The key to reading body language is to realize that your interpretation should be used only as an indicator of the true meaning.

If you are to understand and serve people who might be different from you, you must first become aware that they are also very similar to you.

Women are likely to be more bilateral in the use of their brain.

Nonverbal communication cues that send powerful messages through gestures, vocal qualities, manner of dress, and grooming are called body language.

What is the role of gender in nonverbal communication?

Playing with hair, pulling at an ear, and other such habits should be minimized because they tend to send negative messages to customers.

Groupings of nonverbal behavior, such as crossed arms and friendly touching, are called ________.

What are clusters?

In most Western cultures, the typical period of time that is comfortable for holding eye contact is _____ seconds.