Question 1

What are some ways for handling workplace conflict effectively?

Accepted Answer

"Conflict in the workplace". Dr. Hendrie...

Question 2

The opposite or unproductive communication of recognition of each other is:

Accepted Answer

A)   poor listening
B)   cross-complaining
C)   excessive metacommunication
D)   validation of each other
E)   kitchen-sinking

Question 3

In Chapter 9, Julia Wood discussed the concept of grace. Define this concept and explain under what conditions and in what relationships showing grace is appropriate and inappropriate.

Accepted Answer

Grace involves the practice of granting ...

Question 4

Identify the following:
-Kitchen-sinking

Accepted Answer

Kitchen-sinking is a term often used in ...

Question 5

Research has shown that forgiveness is a major influence on how or whether relationships progress.

Accepted Answer

A) True 
 B)False

Question 6

Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT:

Accepted Answer

A)   disconfirmation.
B)   hostile mindreading.
C)   asking questions for clarification.
D)   self-summarizing.
E)   offering counterproposals.

Question 7

In this stage of unproductive conflict tend to be marked by infrequent interruptions that disrupt the flow of talk.

Accepted Answer

A)   early
B)   middle
C)   later
D)   exit
E)   dual

Question 8

According to Eric Berne, games:

Accepted Answer

A)   are effective ways to manage conflict.
B)   involve overt responses to conflict situations.
C)   do not require that both people cooperate.
D)   allow those in conflict to hand disagreements in fun ways.
E)   hide the real issues in a conflict.

Question 9

All of the following are five principles of interpersonal conflict EXCEPT:

Accepted Answer

A)   conflict is both natural and inevitable in interpersonal relationships.
B)   conflict can be directly communicated or covertly expressed through indirect communication or games that camouflage real issues.
C)   conflict styles and meanings are shaped by social location-membership in cultures and social communities.
D)   conflict influences its resolution and its impact on interpersonal climates.
E)   conflict can be destructive for individuals and relationships.

Question 10

In regards to on the job conflict, it is ____.

Accepted Answer

A)   infrequent
B)   rare
C)   common
D)   moderate
E)   obsolete

Question 11

The win-win conflict style is always the best approach.

Accepted Answer

A) True 
 B)False

Question 12

Excessive metacommunication is a final form of negative communication in unproductive conflict.

Accepted Answer

A) True 
 B)False

Question 13

Explain the five principles of conflict.

Accepted Answer

To review, we've discussed five principl...

Question 14

Identify the following:
-win-win

Accepted Answer

The term "win-win" refers to a situation...

Question 15

The opposite or unproductive communication of useful metacommunication is:

Accepted Answer

A)   poor listening
B)   cross-complaining
C)   excessive metacommunication
D)   validation of each other
E)   kitchen-sinking

Question 16

The opposite or unproductive communication of negative affect is:

Accepted Answer

A)   positive affect
B)   cross-complaining
C)   excessive metacommunication
D)   validation of each other
E)   kitchen-sinking

Question 17

All of the following are forms of unproductive communication EXCEPT:

Accepted Answer

A)   poor listening
B)   cross-complaining
C)   excessive metacommunication
D)   validation of each other
E)   kitchen-sinking

Question 18

Researchers report that there is no direct association between marital happiness and the number of arguments that spouses have.

Accepted Answer

A) True 
 B)False

Question 19

Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as:

Accepted Answer

A)   hit-miss.
B)   win-win.
C)   win-lose
D)   tie-tie.
E)   lose-lose.

Question 20

Ineffective communication can hurt individuals, damage relationships, and undermine the possibility of resolving problems.

Accepted Answer

A) True 
 B)False

Exam 9: Managing Conflict in Relationships

Explain the five principles of conflict.

Correct AnswerverifiedTo review, we've discussed five principl...View AnswerShow Answer

Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as:

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Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

The opposite or unproductive communication of useful metacommunication is:

Correct AnswerverifiedShow Answer

In Chapter 9, Julia Wood discussed the concept of grace. Define this concept and explain under what conditions and in what relationships showing grace is appropriate and inappropriate.

Correct AnswerverifiedGrace involves the practice of granting ...View AnswerShow Answer

All of the following are five principles of interpersonal conflict EXCEPT:

Correct AnswerverifiedShow Answer

Researchers report that there is no direct association between marital happiness and the number of arguments that spouses have.

Correct AnswerverifiedShow Answer

All of the following are forms of unproductive communication EXCEPT:

Correct AnswerverifiedShow Answer

Excessive metacommunication is a final form of negative communication in unproductive conflict.

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Research has shown that forgiveness is a major influence on how or whether relationships progress.

Correct AnswerverifiedShow Answer

Identify the following: -Kitchen-sinking

Correct AnswerAnswered by ExamLex AIKitchen-sinking is a term often used in ...View AnswerShow Answer

According to Eric Berne, games:

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What are some ways for handling workplace conflict effectively?

Correct Answerverified"Conflict in the workplace". Dr. Hendrie...View AnswerShow Answer

In regards to on the job conflict, it is ____.

Correct AnswerverifiedShow Answer

The win-win conflict style is always the best approach.

Correct AnswerverifiedShow Answer

The opposite or unproductive communication of negative affect is:

Correct AnswerverifiedShow Answer

The opposite or unproductive communication of recognition of each other is:

Correct AnswerverifiedShow Answer

Identify the following: -win-win

Correct AnswerAnswered by ExamLex AIThe term "win-win" refers to a situation...View AnswerShow Answer

Ineffective communication can hurt individuals, damage relationships, and undermine the possibility of resolving problems.

Correct AnswerverifiedShow Answer

In this stage of unproductive conflict tend to be marked by infrequent interruptions that disrupt the flow of talk.

Correct AnswerverifiedShow Answer

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To review, we've discussed five principl...
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Grace involves the practice of granting ...
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Kitchen-sinking is a term often used in ...
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"Conflict in the workplace". Dr. Hendrie...
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The term "win-win" refers to a situation...
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