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Exam 13: Power, Influence and Politics

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Question 61

Multiple Choice

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Which political tactic entails establishing gatekeepers to restrict access to information?

A) Eliminating political rivals
B) Building coalitions
C) Leveraging technology
D) Image building
E) Controlling lines of communication

F) All of the above
G) D) and E)

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Question 62

Multiple Choice

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A guideline for using legitimate power is

A) engaging in role modelling.
B) maintaining credibility.
C) making requests politely but confidently.
D) verifying compliance.
E) revealing accomplishments and awards.

F) C) and E)
G) B) and C)

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Question 63

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The _________ upward influence style, which uses the most influence and emphasises assertiveness and bargaining, is associated with the highest levels of job tension and personal stress.

Techniques of political behaviour include all of the following EXCEPT

A manager's ability to control the information his or her subordinates have access to is called referent power.

Which two types of power are always appropriate, but not always effective?

In general, how do leaders exercise legitimate power?

Managers may enhance their referent power by

Position power is power that resides in a person's individual characteristics, regardless of the span of control.

Which term refers to having a high concern with others' perceptions and adjusting one's behaviour to fit the situation?

____________________ means the subordinate is willing to carry out the leader's wishes as long as doing so will not require extraordinary effort.

The _________ influence tactic involves flattering or praising someone to put them in a good mood.

Examples of reward power include all of the following EXCEPT

Which influence tactic entails requesting someone's advice to solve a problem or mutually setting goals to increase a follower's commitment to the leader's decision?

Of the various influence tactics, which one has been found to be the most effective?

The use of humour may contribute to which influence tactic?

Influence attempts are often unsuccessful on the first try.

A high-ranking manager interviewed six employees for a promotion.Each employee, at the end of his or her interview, offered one of the following final appeals.Match each appeal with the upward influence tactic it most clearly illustrates. a.'I've always looked up to your leadership.Regardless of who gets this promotion, I know that as long as you stay at the helm, this department will be successful.' b.'You can't go wrong with any of the candidates.However, I personally wrote the software whose continued improvement the person who gets this position will need to manage, so I'd be the most likely candidate to complete projects quickly and without errors.' c.'I talked to everyone in the marketing department and they were really excited by the prospect of having me in this role.I think they really support my candidacy, so I hope you choose me.' d.'If you give me this promotion, I will cook you the greatest dinner you have ever had in your life for a week straight.' e.'I know I'm the best, and you know I'm the best, so give me the promotion.Just give it to me!' f.[Say nothing, then go to the manager's boss and ask him to force the manager to give you the promotion.] -exchange

Power and influence are essentially interchangeable terms.

__________ power is the least desirable form of power to exercise.