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Exam 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization

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Question 1

Multiple Choice

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Disney has different divisions for movies, cable television, stores, theme parks, and so on. The Disney theme parks part of the empire alone has divisions spanning restaurants, entertainment, cruises, and hotels. Disney is an example of an organization with ________ divisions.

A) geographic
B) common
C) product
D) merchandise
E) customer

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verified

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Question 2

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Organizations that are formed to offer services to clients and not make a profit are ________, whereas, ________ are those organizations that are formed to make money, or profits, by offering products or services.

A) for-profit organizations; nonprofit organizations
B) unions; associations
C) nonprofit organizations; associations
D) co-ops; for-profit organizations
E) nonprofit organizations; for-profit organizations

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verified

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Question 3

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Some say the office culture today has become "too nice." Which statement would not be heard in that type of setting?

Which of Edgar Schein's common elements unifies employees and gives everyone an understanding of the organization's reason for being?

Describe the three types of organizations classified according to the three different purposes for which they are formed. Give an example of each and the purpose and customers they serve.

How can you prepare for you a job interview?

Describe a divisional structure, explaining product divisions, customer divisions, geographic divisions, and matrix structures. Give an example of each, and draw an organization chart that depicts each. (For the matrix structure, use Chevrolet or another car company as your example.)

When a company rewards their employees for years of service, this is known as

Define organizational structure.

How can culture have both positive and negative effects?

According to Chester I. Barnard's classic definition, an organization is a

For division of labor to work, there must be a minimum of four employees.

Andrea, a sales associate in the fine china department of the David's Department Store, reports to Chris, the home furnishings department manager. This morning, Chris asked Andrea to change the price tags on the crystal wine glasses. While working on this task, Pietro, the bedding department manager, told Andrea that he wanted her to unload some comforters. To solve this conflict, Andrea turns to the principle of unity of command under which

________ is(are) another way of describing a vertical hierarchy.

Brodie, the owner of Wave Pools, is driven by competition. He is very focused on meeting deadlines and quality, and on delivering the results that customers want. He pushes his managers to continually exceed their productivity goals, and he stresses that profits take precedence over employee development and satisfaction. Brodie feels "there is not enough time for training." However, his employees are regularly rewarded for their success in meeting company goals. Wave Pools has a(n) ________ culture.

According to the competing values framework, the four types of ________ are clan, adhocracy, market, and hierarchy.

During a meeting, Tyrone, a branch manager for Fishers Credit Union, pointed to the corporate organization chart on the wall. Tyrone remarked that "These people provide advice, recommendations, and research for us, and they are indicated with a dotted line. Leona (our CEO) and the vice presidents of our organization are up here, indicated on the organization chart by a solid line vertical line." ________ are indicated on the organization chart by a solid line, and ________ are indicated by a dotted line.

Online retailer Amazon relies heavily on a hierarchy culture to manage its vast and complex shipping processes. ________ are part of Amazon's hierarchy culture.

Making formal statements, engaging in rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to

Business Designs utilizes a structure that includes functional divisions, such as accounting and production, and a divisional chain of command, such as the home products and office divisions. For example, Janett, a salesperson, reported to both her sales manager and the office products manager when she first started working on the city of Springfield account. Business Designs has a