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Exam 9: Civil Communication in Groups

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Question 1

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_____ is a term that describes a reaction to negative group experiences.

A) Avoidance
B) Apathy
C) Dislike
D) Grouphate

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Question 2

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What is the difference between reinforcing fit and extending fit? What are the advantages and disadvantages of focusing on each one?

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Reinforcing fit is deliberately choosing...

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Question 3

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Identify one group to which you belong. Describe the norms, communication patterns, roles, and diversity in the group. How cohesive is the group? What would make it more or less so?

In the following example, who is an active follower? Evangeline is the supervisor in an office that contains two salespeople and an administrative assistant. Ellowyne does her best to support Evangeline's leadership and takes on some tasks without being asked. Amber, the assistant, arrives exactly at 8. and leaves exactly at 5. She does what she is told, and does everything by the book. Prudence is good at offering her opinion when asked and tells everyone she meets that Evangeline is a wonderful supervisor.

The group clown plays an important role in the socio-emotional maintenance of the group.

What is flaming? When are you likely to engage in it?

_____ leaders articulate a vision and set high expectations for their employees.

Norms are a collection of behaviors that a particular person is expected to have in a group.

Ambushing occurs when people turn the focus of a conversation to themselves rather than following the expected course of the conversation.

Read the dialogue below. For the numbered items, choose what it represents Susan: Let's look at the next agenda item and- Larry: We haven't finished with the last one. (16) Mary: Well, I sure feel finished with it. I am so sick of this topic. (17) Susan: Mary, you sound pretty frustrated. But Larry thinks we aren't finished, and I'd like to be sure we all agree before we move on. (18) George: Susan, you need to be more of a leader. You can't listen to Larry just because he never feels finished with anything-(19) Mary: And you never think anything through to the end! (20) -Mary: Well, I sure feel finished with it. I am so sick of this topic. (17)

Read the dialogue below. For the numbered items, choose what it represents Susan: Let's look at the next agenda item and- Larry: We haven't finished with the last one. (16) Mary: Well, I sure feel finished with it. I am so sick of this topic. (17) Susan: Mary, you sound pretty frustrated. But Larry thinks we aren't finished, and I'd like to be sure we all agree before we move on. (18) George: Susan, you need to be more of a leader. You can't listen to Larry just because he never feels finished with anything-(19) Mary: And you never think anything through to the end! (20) -Mary: And you never think anything through to the end! (20)

A situational leader is one who is supportive of his or her followers.

Identify three groups to which you belong (or could)-one short-term task-oriented group, one long-term relationship-oriented group, and a virtual group. Compare and contrast how your membership and participation in them differs.

In the following scenario, what kind of power does Jay have? Jay is the supervisor in a work group that consists of Belle, Bonnie, Bob, and Barney. Jay was promoted from within the work group when the previous supervisor left. Belle is the person who understands the group's task the best. Bob is very good at finding out what's going on around the organization. Bonnie manages to get different concessions from management for the group, such as extra time off and tickets to sports events. Barney is the slacker of the group, and everyone works to be as unlike him as possible.

What is grouphate? Why do you think so many people experience it?

Which is not a reason for issues of incivility arising in involuntary groups?

Waiting to pounce on someone's idea the second they stop speaking is known as competitive interrupting.

Both men and women can be penalized when succeeding at a task that is not appropriate to their gender.

In the _____ phase of group development, the task may end or members may leave the group.

What is the climate of a group? Why is it important?