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Exam 9: Civil Communication in Groups

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Question 41

Multiple Choice

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Which of the following would be a long-term, relationship-oriented group?

A) several people who meet regularly as part of Alcoholics Anonymous
B) a work group looking into ways to reduce congestion in the parking lot
C) members of a work group on different coasts
D) a Yahoo chat group

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Question 42

Multiple Choice

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In the following scenario, what kind of power does Bob have? Jay is the supervisor in a work group that consists of Belle, Bonnie, Bob, and Barney. Jay was promoted from within the work group when the previous supervisor left. Belle is the person who understands the group's task the best. Bob is very good at finding out what's going on around the organization. Bonnie manages to get different concessions from management for the group, such as extra time off and tickets to sports events. Barney is the slacker of the group, and everyone works to be as unlike him as possible.

A) reward
B) legitimate
C) expertise
D) reference
E) information

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Question 43

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Group sanctions give people permission to break the norms of the group.

Which of the following would be a short-term, task-oriented group?

Groups always outperform individuals in task accomplishment.

Formal roles arise from the way people interact together in a group.

A(n) _____ is a punishment for failing to follow group norms.

In the _____ phase of group development, group members are able to plan effectively for the tasks they need to accomplish.

What does it mean to be a good follower? Provide an example that illustrates your understanding.

In a group where the leader was often away at other meetings, leaving the group members to work out tasks on their own, the leadership would be considered

Flaming is a normative behavior in some groups.

In the _____ phase of group development, the group's structure is tentative.

It is very easy to be civil in our communication when we are interacting in involuntary groups.

Focusing on the leader and the leader's vision is the most effective way for groups to accomplish their goals.