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Exam 11: Managing Conflict

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Question 31

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Forgiving is not the same as forgetting, but you have to forget in order to forgive effectively.

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Question 32

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All of the following are important factors for a mediator to keep in mind when working on a conflict except

A) remain neutral at all times
B) give equal air time
C) focus on finding solutions, not placing blame
D) all are factors to keep in mind as a mediator

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Question 33

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Resolving a conflict by advancing one's own needs with no concern for others' needs is called

Withdrawing from a conflict can be useful at times when it allows partners time to "cool off."

Cyberstalkers are limited to online interaction and do not harass in face-to-face settings.

Explain the three guidelines for breaking patterns of destructive conflict. How might each guideline help you effectively manage conflict?

When Douglas brings up the subject of debt, saying, "We need to discuss our plan for getting out of debt," his wife Cindy asks what he wants for dinner. When he tries to bring it up again, Cindy leaves the room. What type of conflict communication pattern are they exhibiting?

If you were asked to mediate a conflict between friends, what factors from the text would you need to consider in order to help your friends resolve the conflict?

Badgering is always destructive to interpersonal relationships.

The principle of negative reciprocity says that we tend to

A style of conflict management that gives some satisfaction to both parties is

Competing seldom improves a relationship and often hurts it, at least in the short term.

In Asian cultures, conflict is viewed as dysfunctional to relationships and damaging to social face.

Explain the Lebanese term wastah described in the Diverse Voices article. Can you identify ways in which the same concept is used here in the United States?

Eduardo and Manuela cannot decide what to do about their financial problems. This is an example of a policy conflict.

What is flaming, and what are some explanations for this type of behavior online? If you are the target of a flame attack, what are the recommendations in handling it appropriately?

________ occurs when an individual repeatedly uses social media to shadow or harass others.

The conflict pattern that is most damaging to relationships and to self-esteem is ________, in which partners trade increasingly louder verbal abuse, including inappropriate, unrelated personal criticism, name-calling, swearing, and sarcasm.

All conflicts are negative. They damage interpersonal relationships and pull people apart.

According to face negotiation theory, variation within cultures can result from differences in ________, or how you see yourself.