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Exam 29: Business Process Management

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Question 21

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A customer's credit is checked before checking availability of goods in order to ________.

A) increase the rate of credit approval of customers
B) arrange for the special terms requested
C) prevent the wastage of shipping-verification labor
D) align the processes with organizational goals

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Question 22

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Organizations can plan to develop and modify business processes,in which case the business will continually be in crisis,dealing with one process emergency after another.

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Question 23

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A(n) ________ is a collection of data.

Give an example to illustrate how business processes fail to work when misaligned with the organization's goals.

Which of the following is the first step in processing a purchase order?

Business processes and information systems are synonymous terms.

In which of the following types of BPM scopes does problem resolution occur via committee and policy?

Business processes and information systems overlap.

Business process management (BPM)cannot be applied for nonprofit organizations.

An application that works for the business processes developed initially is likely to include functions that will cater to business processes designed in the future.

How can a change in customers,product lines,and supply chains affect business processes?

Describe business process management (BPM)in brief.

The resolution of implementation problems can be difficult for enterprise and inter-enterprise processes because there is no recognized authority to enforce solutions.

The relationship of information systems and business processes is always one-to-many.

Which of the following statements is true of process problems?

Both information systems and business processes can be purchased off-the-shelf.

A procedure is a component of an information system and is embedded within a process activity.

An advantage of an ERP system is that to implement it,an organization must attempt to do everything at once.

Which of the following statements is true about the relationship between business processes and information systems?

The credit-check process is independent of the inclusion or exclusion of new categories of customers.