Question 1

Topics that are widely addressed in ethics training programs are:

Accepted Answer

A)   Drug and alcohol abuse
B)   Employee theft and sexual harassment
C)   Inaccuracy of books and records
D)   All of the above

Question 2

Which of the following is a strategy of e-learning?

Accepted Answer

A)   E-learning works best when there are learning coaches and mentors provided.
B)   E-learning must have a statement of purpose.
C)   Build in quality.
D)   Conflicting information

Question 3

What is the oldest and most used method of teaching?

Accepted Answer

A)   The demonstration method
B)   The conference method
C)   The lecture/discussion method
D)   The simulation method

Question 4

Technology transfer is the process of moving newly commercialized technologies into the workplace where they can be used to enhance productivity, quality, and competitiveness.

Accepted Answer

A) True 
 B)False

Question 5

The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and____________ .

Accepted Answer

A)   Quality of organization
B)   Changing demographics
C)   Change in productivity
D)   Corporate image

Question 6

Customer expectations of an organization's products are not important.

Accepted Answer

A) True 
 B)False  False

Question 7

Training sometimes fails because of a lack of participation in planning on the part of management.

Accepted Answer

A) True 
 B)False

Question 8

The lecture/discussion method of teaching should be used when the subject matter deals with skill development or how-to information.

Accepted Answer

A) True 
 B)False  False

Question 9

The job task analysis survey is the most structured approach managers can use to assess training.

Accepted Answer

A) True 
 B)False

Question 10

Which of these is an aspect of customer training?

Accepted Answer

A)   Shaping customer expectations
B)   Product development
C)   Purchase order procedures
D)   Accounts payable procedures

Question 11

What percentage of what is read is remembered and retained?

Accepted Answer

A)   50%
B)   30%
C)   90%
D)   10%

Question 12

E-learning is a tool, not a strategy.

Accepted Answer

A) True 
 B)False

Question 13

One half of the adult population in the US are marginally to functionally illiterate.

Accepted Answer

A) True 
 B)False

Question 14

Computer-based training is part of:

Accepted Answer

A)   The external approach to training
B)   The internal approach to training
C)   The partnership approach to training
D)   None of the above B

Exam 12: Education and Training

Topics that are widely addressed in ethics training programs are:

Correct Answer
verified

Which of the following is a strategy of e-learning?

Correct Answer
verified

What is the oldest and most used method of teaching?

Correct Answer
verified

Technology transfer is the process of moving newly commercialized technologies into the workplace where they can be used to enhance productivity, quality, and competitiveness.

Correct Answer
verified

The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and____________ .

Correct Answer
verified

Customer expectations of an organization's products are not important.

Correct Answer
verified
False

Training sometimes fails because of a lack of participation in planning on the part of management.

Correct Answer
verified

The lecture/discussion method of teaching should be used when the subject matter deals with skill development or how-to information.

Correct Answer
verified
False

The job task analysis survey is the most structured approach managers can use to assess training.

Correct Answer
verified

Which of these is an aspect of customer training?

Correct Answer
verified

What percentage of what is read is remembered and retained?

Correct Answer
verified

E-learning is a tool, not a strategy.

Correct Answer
verified

One half of the adult population in the US are marginally to functionally illiterate.

Correct Answer
verified

Computer-based training is part of:

Correct Answer
verified
B

Exam 12: Education and Training

Topics that are widely addressed in ethics training programs are:

Correct AnswerverifiedShow Answer

Which of the following is a strategy of e-learning?

Correct AnswerverifiedShow Answer

What is the oldest and most used method of teaching?

Correct AnswerverifiedShow Answer

Technology transfer is the process of moving newly commercialized technologies into the workplace where they can be used to enhance productivity, quality, and competitiveness.

Correct AnswerverifiedShow Answer

The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and____________ .

Correct AnswerverifiedShow Answer

Customer expectations of an organization's products are not important.

Correct AnswerverifiedFalse

Training sometimes fails because of a lack of participation in planning on the part of management.

Correct AnswerverifiedShow Answer

The lecture/discussion method of teaching should be used when the subject matter deals with skill development or how-to information.

Correct AnswerverifiedFalse

The job task analysis survey is the most structured approach managers can use to assess training.

Correct AnswerverifiedShow Answer

Which of these is an aspect of customer training?

Correct AnswerverifiedShow Answer

What percentage of what is read is remembered and retained?

Correct AnswerverifiedShow Answer

E-learning is a tool, not a strategy.

Correct AnswerverifiedShow Answer

One half of the adult population in the US are marginally to functionally illiterate.

Correct AnswerverifiedShow Answer

Computer-based training is part of:

Correct AnswerverifiedB

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
B