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_____ are proprietary systems in which data are exchanged between trading partners to be used for standardized, preapproved transactions.

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Electronic...

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In business, when the personal computers of individuals in a company or a department are linked together, an _____ is created.

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What type of website would a student need to visit if she wanted to know the history of the Coca-Cola Company and its product history?


A) e-information website
B) intranet
C) extranet
D) interconnect
E) EDI website

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Seeds of Change is a company that produces organic food. At its website, the company asks for customer input as to what new products people would like to see, how they like existing products, and whether consumers believe they are healthier for eating organic food. This is a description of the website's:


A) portal.
B) browser.
C) link.
D) interconnect.
E) contact point.

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A(n) _____ is a file placed on the hard drive of the visitor's computer that automatically records where the person goes online, the frequency of visits to a site, and the duration of each visit.


A) banner file
B) vendor database
C) affiliated file
D) cookie
E) hot spot

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_____ allows an Internet marketer to recommend items to individuals based on a comparison of that person's selections and those of previous visitors who purchased the same item(s) .


A) Collaborative filtering
B) Aggregated e-marketing
C) Grouping
D) Website congregating
E) Niche e-marketing

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_____ is a form of networking that involves the creation of a corporate website for posting information ranging from product descriptions to operating instructions.


A) Extranet downloading
B) Intranet downloading
C) Electronic information transfer
D) Data interchange
E) Computerized interconnect

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One approach used by manufacturers to avoid alienating channel members is to offer the same products on the Internet that are sold in stores.

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Online buying requires that the customer trust the vendor. Trust on the Internet is created by:


A) transferring an existing reputation earned in another format to e-commerce.
B) using security systems such as encryption and digital certification.
C) selling recognized national brands.
D) partnering with a well-established Internet vendor.
E) doing any of the above.

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Mattel is the world's largest toy maker, and the Barbie doll is the world's best-selling toy. (It accounts for 28 percent of Mattel's sales.) In the fall of 2001, Mattel created www.Barbie.com. Its primary reason for taking this step was because the Internet had become "a very compelling part of a young girl's life." This was not Mattel's first attempt at interactive marketing. In 1998, it had introduced a Website where girls could design a personalized Barbie doll including hairstyle, eye and hair color, skin tone, clothes, and accessories. The custom-made doll was shipped to the buyer within six to eight weeks of its order date. However, Mattel was not pleased with the operation of the site, and neither were its retailers. The new Website is designed to accommodate many of its retailers' concerns. For instance, its prices are set 15 percent higher than the suggested retail price. -The primary reason for the development and maintenance of the Barbie Website is to:


A) build goodwill and strengthen customer relationships.
B) prevent channel conflict.
C) make more efficient use of the AIDA principle of selling.
D) increase revenues.
E) provide channel intermediaries with new distribution strategies.

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Because the majority of sales for most manufacturers are still made through traditional channels, the risk of alienating business partners has affected Web strategies. Which of the following is an approach used by manufacturers to avoid Internet-related channel conflict?


A) Limit the website's use to lead generator.
B) Offer products online that are not available in stores.
C) Involve middlemen in online sales.
D) Target a different market segment when selling online.
E) Do any or all of the above.

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Electronic data interchanges and _____ are used by companies such as Wal-Mart to send real-time inventory information to their distributors and suppliers.


A) intranets
B) partnering software
C) extranets
D) Internet servers
E) electronic data interchangeable browsers

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At the SoBe beverages website, Marlon can register to be kept posted on the actions of SoBe's extreme sports team that it sponsors and register to win various prizes with the SoBe logo. This is a description of SoBe's:


A) action and entertainment feature
B) portal
C) link
D) interconnect
E) datapoint

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When a firm reconfigures its marketing operations around the interactions made possible by its Web connections, it is engaging in _____, which is a sophisticated network that can link a large number of firms at different levels of a distribution channel in what is called an extranet.


A) e-information
B) networking
C) e-commerce
D) supply downloading
E) electronic distribution

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On the Mars Candy website, there is a connection to a site maintained by FLW Outdoors. Visitors who want to learn the locations of upcoming fishing tournaments can click on the FLW Outdoors logo and find themselves at the FLW Outdoors website. The _____ is on the Mars site because Mars is a sponsor of many of the tournaments.


A) portal
B) browser
C) link
D) interconnect
E) contact point

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One of the advantages of product customization is the elimination of investment in finished-goods inventory.

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When www.hanes.com receives an order from a customer, the activities the seller engages in to fill the customer's order include charging the purchase to a credit card, readying the purchased item for shipment, and arranging for its delivery. These activities are referred to as:


A) purchase satisfaction.
B) market delivery.
C) service management.
D) fulfillment.
E) follow-up service.

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Which of the following statements about an electronic information (e-information) website is True?


A) There is no way to restrict accessibility to e-information website.
B) Consumer product manufacturers do not perceive the Web to be an important advertising medium.
C) An e-information website is the most common use of the Internet for business-to-business marketers.
D) An e-information website does not include sales promotion inducements such as are found in print media.
E) All of the above statements about e-information websites are True.

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A portal:


A) is similar in concept to a phone book.
B) was the first development that allowed the Internet to become a marketing tool.
C) provides the user with a search engine to look for information.
D) does not give access to e-mail service.
E) is accurately described by all of the above.

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Co-location and channel assembly are two methods used by manufacturers to bypass members of their traditional channels of distribution.

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