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Describe the link between power and influence and analyse how a manager might use the influence process in order to achieve organisational goals.

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• Power is the ability to get someone el...

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Expert power is derived from knowledge or experience.

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What are the main differences between classical decision-making theory and behavioural decision-making theory?

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Classical decision theory views the mana...

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Managers cannot operate without using power bases and engaging in political action in organisations. Discuss, providing illustrations of how a manager might operate.

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Managers may use sources of power as fol...

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Henry always wears the latest and most expensive suits. One of his employees, Mark, likes to buy similar clothing in order to be just like his boss. Which kind of power is being displayed by Mark?


A) expert
B) reward
C) coercive
D) referent

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Visual Diagram Questions (These diagrams can be used to test understanding of concepts rather than mere recollection. The provision of the diagrams removes the pressure to remember but does draw on the ability to explain a visual image. Instructors should take care if using a mix of other questions with visual diagram questions to ensure that the diagram does not provide answers to other questions in a test or exam.) -Using the diagram below: a) Explain what is being illustrated. b) Explain what limitations could occur in each of these steps. Visual Diagram Questions (These diagrams can be used to test understanding of concepts rather than mere recollection. The provision of the diagrams removes the pressure to remember but does draw on the ability to explain a visual image. Instructors should take care if using a mix of other questions with visual diagram questions to ensure that the diagram does not provide answers to other questions in a test or exam.) -Using the diagram below: a) Explain what is being illustrated. b) Explain what limitations could occur in each of these steps.

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Legitimate power is based on the:


A) subordinate's beliefs that the superior has the right to command
B) knowledge of the boss
C) rewards available to the boss
D) personality of the boss

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AII - the second variant on the authority decision in the Vroom-Jago model - means that the manager:


A) shares the problem with subordinates as a group and leads them to a consensus
B) solves the problem alone using information available at that time
C) shares the problem with subordinates individually, and the decision may or may not reflect their input
D) obtains information from subordinates, then solves the problem alone

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Reason, coalition, bargaining and assertiveness are all strategies for:


A) enhancing personal power
B) enhancing position power
C) exercising referent power
D) exercising influence

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Referent power is derived from personal, as opposed to organisational, sources.

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Heuristics are:


A) simplifying strategies
B) based on intuition
C) biases that should always be avoided
D) usually used for non-routine problems

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One guideline for implementing a successful empowerment strategy is:


A) delegation of authority should be left ambiguous and open to individual interpretation
B) managers should refrain from communicating to subordinates
C) planning should be separated according to the level of empowerment
D) allow room for error: encouraging employees to be more involved inevitably entails some risk-taking

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__________ is the ability to control another's behaviour because the person wants to identify with the power source.


A) referent power
B) coercion
C) influence
D) Machiavellianism

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When achieving upward influence, employees:


A) can easily use their position power
B) expect their superiors to support them
C) need to use personal power
D) can rely upon loyalty

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Discuss the various ways a manager might gain managerial power in an organisation and explain the importance of this in a manager's role.

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Position power can be enhanced as follow...

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According to behavioural theory, human beings have cognitive limitations that restrict their information processing abilities.

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People in North American societies have been categorised by Hofstede as showing a preference for short-term decision-making.

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The zone of indifference is a:


A) lack of motivation to follow superior's directives
B) high level of motivation to follow a superior's directives
C) willingness of the subordinate to follow directives without critical evaluation or judgment
D) superior ignoring certain mistakes of the subordinates

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Ellen Gorski is the buyer at a small boutique who must decide what to buy for the coming Spring season. If Ellen knew exactly what would sell in the boutique that season, as well as the quantity of each item that would be needed, she would be making the decision using what approach?


A) classical theory
B) illumination
C) behavioural theory
D) programmed response

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What are the three decision environments? Describe the differences between them and what sort of decisions might be best made in each of them.

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• Certain environments are decision envi...

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