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Exam 1: Introduction to the Field of Organizational Behavior

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Question 31

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The open systems view of organizational behavior states that

A) organizations affect and are affected by their external environments.
B) organizations can operate efficiently by ignoring changes in the external environment.
C) people are the most important organizational input needed for effectiveness.
D) organizations should avoid internal conflicts to achieve efficiency.
E) organizations should be open to internal competition to be able to obtain a sustainable competitive advantage.

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Question 32

Multiple Choice

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In ________, organizations receive feedback from the external environment regarding the value of their outputs, the availability of future inputs, and the appropriateness of the transformation process.

A) good fit
B) open systems
C) organizational effectiveness
D) innovative processes
E) closed systems

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Question 33

Multiple Choice

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As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. -The MARS model added role perceptions to which earlier model of individual behavior?

Which of the following views of organizational effectiveness recognizes that some outputs to the external environment are valuable, but others are undesirable by-products?

The topic of corporate social responsibility is most closely associated with the ________ perspective.

What is considered the "ultimate dependent variable" in the study of organizational behavior?

Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers. The job completion dates keep getting delayed and customer dissatisfaction keeps increasing. Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. Dave is wondering how he can understand what is going on with his crew behavior and what he can do to improve the situation. -Presenteeism is exhibited in all the following ways except

According to the open systems perspective, effective organizations do all of the following except

Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers. The job completion dates keep getting delayed and customer dissatisfaction keeps increasing. Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. Dave is wondering how he can understand what is going on with his crew behavior and what he can do to improve the situation. -Dave organizes a training program for his employees to teach them how to operate the machines used for working. Which of the following attributes will show a direct improvement because of this training?

A key feature of organizations is that their members have a defined and agreed upon collective sense of purpose.

How clearly employees understand their job duties is a function of their abilities.

The best leadership style, the best conflict-handling style, and the best organizational structure are all examples of

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. -If a student put a lot of effort into getting an A in their Organizational Behavior class, they would score high on ________

The statement "theories should not be developed for the sake of being interesting" reflects the ________ anchor of organizational behavior knowledge.

Stakeholders of an organization are shareholders, customers, suppliers, governments, and any other groups that affect or are affected by the company's objectives and actions.

Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, answer the following questions to help Allison obtain knowledge of organizational behavior. -Allison should understand that organizational behavior knowledge

The ________ anchor states that the effectiveness of an OB practice usually depends on the situation; there is rarely one best solution for all circumstances.

A(n) ________ workplace is one that values people of all identities and allows them to be fully themselves while contributing to the organization.

Organizational efficiency is considered the ultimate dependent variable in the study of organizational behavior.

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. -Which of the following identifies the four factors that directly influence individual behavior and performance?