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Exam 8: Managing Change and Innovation

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Question 21

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The horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services.

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Question 22

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Successful change requires that organizations be capable of both creating and implementing ideas,which means the organization must learn to be:

A) cordial.
B) rightsized.
C) ambidextrous.
D) compliant.
E) intra-focused.

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Question 23

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_____ is lack of information about future events.

_____ schedule materials to arrive at a company just as they are needed on the production line.

Describe the tactics for overcoming resistance to change.

Cyrus's Resort has proposed some major structural changes within their organization.Some of the employees fear that they will lose power with the changes.They begin voicing resistance to the changes.What barrier to change are they exhibiting?

A type of OD intervention that enhances the cohesiveness of departments by helping members learn to function as a team is called _____.

The disparity between existing and desired performance levels is the need for change.

Some companies are practicing _____ innovation by creating innovative,low-cost products for emerging markets and then quickly and inexpensively repackaging them for sale in developed countries.

The acceptance of mistakes,the freedom to discuss ideas,and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.

Describe the five characteristics of creative people and organizations.

Explain the horizontal linkage model.

_____ forces are the various barriers to change,such as a lack of resources,resistance from middle managers,or inadequate employee skills.

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas.Ashley is an excellent example of a(n) :

In the unfreezing step,participants must be made aware of problems and be willing to change.

The idea in the large-group intervention is to get a sample of people who may have an interest in the organization,gather perspectives from the selected parts of the system,and allow the sample to create a collective future.

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

_____ symbolizes to all employees that the change is important for the organization.

The application of behavioral science knowledge to improve an organization's health and effectiveness is known as _____ .

Artful Innovations Inc.operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions.Artful Innovations can best be described as a(n) _____ type of organization.