Question 1

Work sampling and time studies are similar in that the analyst in both cases records the time taken by the worker to accomplish each step of the task.

Accepted Answer

A) True 
 B)False

Question 2

Which of these is the most common predetermined time standard?

Accepted Answer

A)   CSD
B)   TMU
C)   RCH
D)   SAE
E)   MTM

Question 3

The data in the following table represent time-study observations on a new operation with three work elements. On the basis of these observations, find the standard time for the process. Assume an 8% allowance factor.
 $\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\text{Observations (times in seconds)}$
$\begin{array}{|c|c|c|c|c|c|}
\hline \text { Element } & \text { Performance Rating } & 1 & 2 & 3 & 4 \
\hline 1 & 105 \% & 110.2 & 110.8 & 112.3 & 108.7 \
\hline 2 & 90 \% & 114.7 & 115.7 & 114.8 & 114.2 \
\hline 3 & 115 \% & 109.2 & 109.3 & 109.2 & 108.9 \
\hline
\end{array}$

Accepted Answer

\[\begin{array} { | c | c | c | c | c | ...

Question 4

Explain in broad terms, not fine detail, using a sentence or two, what is meant by a "classical stopwatch study."

Accepted Answer

A classical stopwatch study, o...

Question 5

Which of the following are true regarding allowances in time studies?

Accepted Answer

A)   They have a "constant" and a "variable" component.
B)   They are adjusted for work conditions such as heating, lighting, and noise.
C)   They include allowances for personal time, delay, and fatigue.
D)   They represent the adjustment between normal time and standard time.
E)   All of the above are true.

Question 6

The objective of a human resource strategy is to

Accepted Answer

A)   produce the demand forecast at lowest labor cost
B)   match employment levels with demand
C)   achieve a reasonable quality of work life at low cost
D)   manage labor and design jobs so people are effectively and efficiently utilized
E)   all of the above

Question 7

One use of labor standards is to determine what makes a fair day's work.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is true regarding work sampling?

Accepted Answer

A)   The technique was developed in the 1890s.
B)   It can be used to estimate the percentage of time workers spend in unavoidable delays.
C)   The method was developed by Frank Gilbreth.
D)   The method makes extensive use of rest allowances.
E)   All of the above are False.

Question 9

Therbligs

Accepted Answer

A)   were invented by Frederick W. Taylor
B)   were used during the scientific management era, and are no longer in use
C)   are hyperactive rodent-like pets, whose name is associated with time standards
D)   were named by Frank Gilbreth
E)   none of the above

Question 10

The study of work, often called human factors, is called __________.

Accepted Answer

The answer of The study of work, often called human...

Question 11

The goal of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized.

Accepted Answer

A) True 
 B)False

Question 12

If historical experience data are so widely available and so easy to obtain, why aren't they more widely used to set labor standards?

Accepted Answer

Historical experience data were not obta...

Question 13

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 80%. The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time) . The allowance factor is 8%. What is the standard time per unit?

Accepted Answer

A)   0.42 minutes
B)   16.0 minutes
C)   17.4 minutes
D)   20.0 minutes
E)   21.7 minutes

Question 14

Working 4 shifts of ten hours instead of 5 shifts at 8 hours each is known as

Accepted Answer

A)   flextime
B)   constant employment
C)   part-time status
D)   flexible workweek
E)   none of the above

Question 15

The two most basic policies associated with employment stability are

Accepted Answer

A)   job enrichment and job enlargement
B)   employment for life and guaranteed minimum wage
C)   follow demand exactly and hold employment constant
D)   incentive plans and piece-rate plans
E)   none of the above

Question 16

"Schematic used to investigate movement of people or material" describes a(n)

Accepted Answer

A)   flow diagram
B)   activity chart
C)   operations chart
D)   right-hand / left-hand chart
E)   none of the above

Question 17

A NASCAR pit crew consists of how many members?

Accepted Answer

A)   7
B)   5
C)   9
D)   10
E)   4

Question 18

Ergonomics is not concerned with

Accepted Answer

A)   levels of illumination, noise, temperature, and humidity
B)   adjusting and providing input to the machine
C)   feedback (providing information to the operator) 
D)   adequate compensation schemes
E)   the design of functional and comfortable office furniture

Question 19

What is mutual trust?
 What is its link to a firm's human resource strategy?

Accepted Answer

Mutual trust is intended to mean reasona...

Question 20

When developing the standard time for a task, the elements that make up the task must use the same performance rating factor.

Accepted Answer

A) True 
 B)False

Exam 12: Human Resources, Job Design, and Work Measurement

"Schematic used to investigate movement of people or material" describes a(n)

Correct Answer
verified

Work sampling and time studies are similar in that the analyst in both cases records the time taken by the worker to accomplish each step of the task.

Correct Answer
verified

When developing the standard time for a task, the elements that make up the task must use the same performance rating factor.

Correct Answer
verified

Which of the following is true regarding work sampling?

Correct Answer
verified

What is mutual trust? What is its link to a firm's human resource strategy?

Correct Answer
verified
Mutual trust is intended to mean reasona...
View Answer

Correct Answer
verified

Ergonomics is not concerned with

Correct Answer
verified

One use of labor standards is to determine what makes a fair day's work.

Correct Answer
verified

Working 4 shifts of ten hours instead of 5 shifts at 8 hours each is known as

Correct Answer
verified

A NASCAR pit crew consists of how many members?

Correct Answer
verified

The study of work, often called human factors, is called __________.

Correct Answer
verified

Which of these is the most common predetermined time standard?

Correct Answer
verified

The two most basic policies associated with employment stability are

Correct Answer
verified

The goal of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized.

Correct Answer
verified

If historical experience data are so widely available and so easy to obtain, why aren't they more widely used to set labor standards?

Correct Answer
verified
Historical experience data were not obta...
View Answer

Therbligs

Correct Answer
verified

The objective of a human resource strategy is to

Correct Answer
verified

Correct Answer
verified
\[\begin{array} { | c | c | c | c | c | ...
View Answer

Which of the following are true regarding allowances in time studies?

Correct Answer
verified

Explain in broad terms, not fine detail, using a sentence or two, what is meant by a "classical stopwatch study."

Correct Answer
verified
A classical stopwatch study, o...
View Answer

Exam 12: Human Resources, Job Design, and Work Measurement

"Schematic used to investigate movement of people or material" describes a(n)

Correct AnswerverifiedShow Answer

Work sampling and time studies are similar in that the analyst in both cases records the time taken by the worker to accomplish each step of the task.

Correct AnswerverifiedShow Answer

When developing the standard time for a task, the elements that make up the task must use the same performance rating factor.

Correct AnswerverifiedShow Answer

Which of the following is true regarding work sampling?

Correct AnswerverifiedShow Answer

What is mutual trust? What is its link to a firm's human resource strategy?

Correct AnswerverifiedMutual trust is intended to mean reasona...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Ergonomics is not concerned with

Correct AnswerverifiedShow Answer

One use of labor standards is to determine what makes a fair day's work.

Correct AnswerverifiedShow Answer

Working 4 shifts of ten hours instead of 5 shifts at 8 hours each is known as

Correct AnswerverifiedShow Answer

A NASCAR pit crew consists of how many members?

Correct AnswerverifiedShow Answer

The study of work, often called human factors, is called __________.

Correct AnswerverifiedShow Answer

Which of these is the most common predetermined time standard?

Correct AnswerverifiedShow Answer

The two most basic policies associated with employment stability are

Correct AnswerverifiedShow Answer

The goal of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized.

Correct AnswerverifiedShow Answer

If historical experience data are so widely available and so easy to obtain, why aren't they more widely used to set labor standards?

Correct AnswerverifiedHistorical experience data were not obta...View AnswerShow Answer

Therbligs

Correct AnswerverifiedShow Answer

The objective of a human resource strategy is to

Correct AnswerverifiedShow Answer

Correct Answerverified\[\begin{array} { | c | c | c | c | c | ...View AnswerShow Answer

Which of the following are true regarding allowances in time studies?

Correct AnswerverifiedShow Answer

Explain in broad terms, not fine detail, using a sentence or two, what is meant by a "classical stopwatch study."

Correct AnswerverifiedA classical stopwatch study, o...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Mutual trust is intended to mean reasona...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Historical experience data were not obta...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
\[\begin{array} { | c | c | c | c | c | ...
View Answer

Correct Answer
verified

Correct Answer
verified
A classical stopwatch study, o...
View Answer