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Exam 3: Assessing the Internal Environment of the Firm

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Question 61

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Some leading-edge companies are applying the prosumer concept.Here,firms team up with their suppliers and alliance partners to satisfy their customer needs.

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Question 62

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The balanced scorecard enables managers to consider their business from all the following perspectives except

A) customer perspective.
B) internal perspective.
C) innovation and learning perspective.
D) ethical perspective.

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Question 63

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Ashley Furniture controls all steps of its distribution systems,developing specific competencies that are difficult to match.They are using ________ to build sustainable advantage.

Capabilities that exhibit causal ambiguity are difficult to imitate.

A wide variety of firm resources that are costly to imitate due to the social engineering that is required being beyond the capability of competitors include interpersonal relations among managers in the firm,its culture,and its reputation with its suppliers and customers.Such competitive advantages are based upon

In contrast to ________ interactions,which allow the firm to gain insights on the needs of a particular customer,________ offers the opportunity to leverage the wisdom of a larger crowd.

Path dependency has no impact on the inimitability of resources.

Some firms find great value by not incorporating their customers into the value creation process.

XYZ printing is building a dominant position as the low-cost leader in the 3D printer market.Three resources the firm can draw on to build a sustainable advantage are(1) an efficient supply chains and manufacturing system,(2) internal control systems to minimize cost,and (3) competencies in the R&D of electronic products.This set of competencies will make it harder for later movers to imitate.This is an example of using ________ conditions to build protection in the 3D printing market.